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August 2023 by Wulfric And Diana “Made in Valhalla” HelleFeuer
They don't allow service dogs (in violation of FEDERAL LAWS)Dirty, leaky, the people that work there are a bunch of liars, they threatened to evict other people because one of their tenants that knows another tenant, had problems and wound up in the hospital for a long time and couldn't pay their bill. Mind you these two tenants are not married and do not live together. Even when they say they will make a payment arrangement, they lie, and put a double lock and eviction notice. The old lady that works there that thinks she owns the joint, won't give out the name of her boss or away to contact them when you have a real problem. She thinks she owns the world. Everyone I know that has a unit there is looking to get out right now, zero Stars, and I will recommend everybody else pay a higher price so that they can get a decent place to rent
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August 2023 by Wulf Hellefeuer
They discriminate against service dogsDirty, leaky, the people that work there are a bunch of liars, they threatened to evict other people because one of their tenants that knows another tenant, had problems and wound up in the hospital for a long time and couldn't pay their bill. Mind you these two tenants are not married and do not live together. Even when they say they will make a payment arrangement, they lie, and put a double lock and eviction notice. The old lady that works there that thinks she owns the joint, won't give out the name of her boss or a way to contact them when you have a real problem. She thinks she owns the world. Everyone I know that has a unit there is looking to get out right now, zero Stars, and I will recommend everybody else pay a higher price so that they can get a decent place to rent
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May 2023 by Shelley Campbell
Yikes, this place is shady. I know they have a lot of breakins, but I called to ask if they had an issue with their temp regulators, and the woman that answered was vicious and then hung up on me. Your stuff is definitely not safe here, but if you like giving money to people that treat you like garbage, this is the place to go, or Walmart.
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February 2023 by Michael V.
Worst customer service ever. Unit was broken into and took over a month for the owner and manager to cooperate with Kitsap Sheriff dept. Rude is an understatement for the manager. Save yourself some heartache and don't do business there. 1 star way to much for this business.
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October 2022 by Justin Higbee
Arrowood Mini Storage is one of my all time favorite locations to rent trucks from! These guys have a wonderful staff that's very kind and helpful. We are a local moving company that has done multiple jobs here and they have been more than pleasant to work with. One day we even had a issue at the facility where my guys had a oversized load that had damaged the peace that goes on the ground to open the gate. they could have been very upset. but they were very kind and respectful and worked hand and hand with my movers to fix the situation.. great location for all your moving needs..Thank you,Justin & TeamJ&S Movers
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August 2022 by KB
U-Haul rental: everything went perfectly and service was exceptional.
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June 2022 by Myriah McFarland
If u don't care about being disrespected or about having the manager ( Linda) not having any kind of communication or people skills- just lacks the common knowledge of how to be courteous towards people & decides to create fictious stories about customers just to run their name into the ground?? Not sure why she gets off on that b.s...??But be prepared to pay extra fees if ur in the gate after hours- $10 per half hour.... Payments made payable towards cash only and u will be locked out of the unit if u can't pay the fees from the day after ur being afterhours/by the next time u show up to the unit . Pretty sure that now they will make the fees part of the contract that is initially signed upon getting the unit to begin with because of my story here . And the owner really shouldn't hire people like that to be management .
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May 2022 by Sally N.
One star is two too many, Arrowwood Mini Storage should get negative ten stars. I went to pick up some boxed I paid for online, this is apparently a U-Haul affiliate. Before I drove the hour it took me to get there, I called to be absolutely positive the boxes I needed (for shipping a product in my business) were, in fact, in their hands. I was assured they were. I arrived and - surprise, surprise, surprise - they had the wrong size boxes. Like completely the wrong item, completely useless to me. Is it that hard to look at an order and match a box on an order slip to the same box in your stock? They didn't offer to call another U-Haul facility nearby and help me find the box I had purchased. I asked for this help, and the woman didn't seem to know what I was talking about. $30 in gas and half a day's work wasted. I called UHaul from the parking lot to get someone to find me another box in that size anywhere in the county. After being passed around between a dozen employees, I finally gave up. Living up to U-Haul's half-assed business practices. Never again.
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April 2022 by Tara Egan
I love Linda she’s the best thanks Linda for all your hard work!!!!
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April 2022 by Joanne Jones
Hard to drive around vehicles parked in the way
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December 2021 by Brayden Denton
very rude and disrespectful lady that works in the office . She wasn’t helpful in any way and acted like she didn’t want to be there or help anyone
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March 2021 by KC Jones
Very clean well-organized Mini Storage
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October 2020 by Ricky Rogers
Friendly conveniently located
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August 2020 by angie taylor
I have been with the storage place for a few years now I have been late some months and she was always willing to work with me. Never had to wait for anything always got a Uhaul when needed etc. Always been courteous.
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April 2020 by Zachary Bryan
I took over my dad's storage, which here had here for about twenty years prior. They hiked three storage fees, even though someone had broken in and tampered with the stuff inside. I had a few months where my paychecks did not coincide with the automatic withdrawal, and as a result I opted too.i call them to tell them when to charge me. As a result I've called about fifteen times total without anybody answering. Im currently looking fir storage elsewhere...
