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January 2024 by Cathryn Vickers
This is a very dishonest company.My daughter was in a severe rollover car accident in which Bethel Towing was call to tow away.The day after the accident, we called after finding out where her vehicle had been towed to and the next day we went in and retrieved her items and took pictures of the vehicle. We also spoke with a lady at the front desk who told us we need to determine if her vehicle was fully covered with insurance or if we wanted to release the vehicle to Bethel towing.Two days later we went back to Bethel towing, spoke to another lady at the front desk and took our title in to the vehicle. We were told it was not needed at the time and that they would send a vehicle to auction. We also called several times before the vehicle went to auction to verify if they needed the title.Fast forward a month and we get a bill $1400 for all of these extra days that the vehicle sat there prior to auction. We attempted to sign over title and release all rights to the vehicle. Multiple times!!!We should not have been charged for additional days for the vehicle to sit there While they waited to take it to auctionAdditionally, the individuals at the front desk are extremely rude, very unhelpful and have no customer service skills whatsoever.
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October 2023 by Robert Linville
Aaron was great getting my low slung car home up a steep tight driveway with no problem. He was also just nice to work with and pleasantly patient with all of my random questions. Couldn't have had a better experience unless my car didn't need a tow in the first place.Service: Car towing
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October 2023 by Eric Miller
I used Bethel through AAA this morning. They were very prompt and friendly even through steady rain and a more complex than usual tow due to the mechanical issue I had. Excellent driver and service.Service: Car towing
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October 2023 by Marissa Bernhofer
Uneducated and not helpful. Attempts to get their help were denied despite having very clearly communicated my needs from the start; I was beyond patient waiting hours for an eta, then they were insistent my truck needed special tools that it DOES NOT need - another better towing service came to the rescue and was better prepared to help.Will not recommend to anyone needing a decent service to come help.Service: Tire change
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September 2023 by Dawn Cherry
THANK YOU JOSH for rescuing us and our 36ft Motorhome from the side of the road. We experienced a tire blow out which put our Motorhome and us in a not so safe situation. Josh got to us quickly on a rainy Saturday morning and had us in route home within a short time. Josh was very professional, accommodating, and took great care in transporting our home on wheels safely back to the driveway.Thank you JOSH!!! Your line of work is dangerous, but very much appreciated.Service: Special vehicle towing
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September 2023 by Ingrid
I have used Bethel towing several times over the years and have always been satisfied with their service. However their fees have gone up astronomically. Guess I should have shopped around. I did call another company afterward just to compare and it was $100 less?**Just a suggestion to Bethel towing..It might be simpler to tell customers that your flat fee is $285, instead of saying it's $190 an hour but you have a minimum 1 1/2 hr. Also be clear of your $10 credit card fee and the $20 fuel surcharge, plus the $28.90 tax added (in my case)I will also take responsibility for not doing some comparative shopping.Driver was cordial and vehicle dropped off where it was supposed to be.. so there's that!?
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September 2023 by Kelly H.
About a month ago, my 16 year old son, with his fresh driver's license, got a flat tire. I called AAA, they said they can't fix flats so would only tow the truck, so I called Bethel Towing.They absolutely would change the flat. Wondering something, I asked if there was someone there who would be willing to teach a 16 year old young man how to change a flat. Again, absolutely.Instead of taking 15 minutes, the tow truck driver spent almost an hour walking my son through every step of the way, and had him change the flat, while he supervised. This was service beyond normal.Bethel Towing is the best local towing service and they create about the community and the people in it (from my experience!)
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August 2023 by Jeff Welch
After a collision, Bethel sent one of their drivers who arrived promptly and had great communication. Rather than having to go to a body shop, the driver was able to adjust my front bumper so it was no longer resting on my right front tire, allowing me to continue on my way without having to head to a body shop and have huge repair bills. Service was prompt, polite and competent.
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August 2023 by Kathryn S.
Our car stop running on Old Clifton Road. We called AAA and somehow Bethel Towing called us while we were sitting in our car. They took our information and told us the tow truck driver was on a call and was finishing that up and would come and assist us in about 1 hour and 20 minutes. We waited in the sun for 2 hours and I called Bethel Towing to get an update. I was told we were not on "the board" and they didn't work with AAA, so no one from their business would be coming to help us. I called AAA back and they said someone was coming in about 20 minutes. In about 15 minutes a tow truck driver pulled up...lo and behold it was from Bethel Towing. Just imagine they couldn't help us with a tow, and they didn't work with AAA. I am waiting for tomorrow to speak with the owner.
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July 2023 by Joyce Henrickson
Big thank you, to your Driver John today recovery of a ford pickup damage in Olalla. Tree crushed the front of truck. He cleaned every piece of debris to reopen Olalla Valley Rd quickly. Outstanding attitude and effort! Very professional! Great job...
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June 2023 by Michael Kendall
Henry at Bethel picked up our X3 in gig harbor and brought it back home, unloaded in record time. Absolutely professional and friendly the entire time. I have never in my life had a better experience with a tow in my life. Bethel has earned my business forever.
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June 2023 by Precision Electronics
I gave them the credit card (that I NEVER use) info over the phone at 4:45 PM, by 3 AM the next morning, the bank called and told me my card number was attempting to be used twice for $50, and once at Dominos for $190. Thanks to Bank of America for being on the ball and refusing the charges. I am 99.9% sure Bethel towing was responsible for the breach.Now I wait for 7 to 10 days to get my card replaced.(Always pay cash for towing services I guess)They sent the tow truck to the wrong location after I told them 10 times where I was at.At least the tow truck driver was great and professional.BEWARE OF BETHEL TOWING!!!!Service: Car towing
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June 2023 by Morgan Denny
When I originally reached out to them they told me their minimum charge was for one hour at their ridiculous rate, but when I got my bill they informed me they charge a minimum of an hour and a half. So for a 5.3 mile tow I paid their minimum charge which is ~$340.To make matters worse my credit card somehow got stolen right after I booked my appointment with Bethel Towing.Avoid this company if you can.Service: Car towing
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June 2023 by Matt Arlen
UNethical business practices, towed my car but didnt sent out any paperwork until after their so called time of 180hrs before even mailing the paperwork. Which obviously shows that they are illeagally taking peoples cars and then not sending out the information until after the time is up in order to claim the vehicle for their own low down shady scummy purposes. this is not the first time either. But im FED UP. The word is out to agencies about this and Im not taking this sitting down. I WILL get my car back. and this will not happen to anyone else.
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May 2023 by Ty Taylor
This is an excellent tow company .I highly recommend this service to everyone . I would like to personally thank JJ the tow truck operator who helped get my van where it needed to go . JJ thank you very much !!!JJ was polite, cooperative, informative, and easy to communicate with . He called to let me know he was on his way and arrived a few minutes early .In my opinion this driver deserves a raise or a bonus for being such an outstanding employee . Bethel towing must be proud to have him as an employee .ThanksService: Car towing
