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October 2023 by Emily Hull
Great service from James :) The pick up was super efficient and went by quickly, which makes really makes a difference in the ease of your move since time is of the essence! The Uhaul was newer, had only a few thousand miles on it and drove smoothly. Would recommend this place to anyone moving to or from PO. This is my 3rd time renting one and I’ve been to two other places in town- this was by far the easiest and quickest. Thank you for all the help in our move to Seattle !!
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October 2023 by Crystal J
I had a great experience today while renting a storage unit at Glacier West Self Storage in Port Orchard. The manager, James was very pleasant to talk to, and he was able to answer any questions that I had also.I would highly recommend Glacier West and I'm pretty sure there will be more times of needing some extra storage room in the future. I know I'll be returning here when I do need it.Thanks James!
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October 2023 by Tessa Fields-Miller
I am very impressed with James at Glacier West Storage in Port Orchard. When we first got there with my girlfriend and started to unload, James showed up, introduced himself and immediately went and found a dolly to make it easier on us. But not only that, he rearranged the pallets that were in the unit to beat suit our needs and then he helped move some of the items. The second time, he saw me and went to look for the dolly, couldn't find it so he carried a large heavy box to the unit himself! Later he texted me to LMK that he did find the dolly if we needed it again and to let him know so he'd have it ready for us. James is very sweet and extremely helpful, I'm glad we went with the Port Orchard Glacier West.
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October 2023 by Melanie Bristol
James went above and beyond for me. There was an issue with the incorrect mileage due to no fault of mine. The reading was incorrect and James went ahead and honored the actual mileage that I did. This saved me money as the reading would have ended up costing me a lot more because it was reading an incorrect amount of mileage that I didn’t drive. He could have said sorry but that is the reading and you must pay that amount. Instead he was diligent to make it right and do the fair thing. Therefore, I will always use Glacier West and highly recommend this place. I will come back and do business with them, they’re an honest caring company. Don’t look any further this is the best place in Port Orchard! Go talk to James he will set you all up, he is a very nice man. Fantastic customer service ❤️
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October 2023 by Jerrod Corey
I just had the easiest, hassle free, rental experience ever . . . . anywhere @ Glacier West in Port Orchard. I was assisted by Kenn Warner and let me tell you the experience was one for the books!!! I've rented from public storage and some other storage places local to different cities and have had okay experiences at best but this was "NEXT LEVEL" on the convenient and easy scale. Ken gave me every possible detail I needed, every single option that was available, and the price and the breakdown while he answered every question smooth and easy like he was breathing air. I just want to say thank you very much for that experience it was super easy and convenient for me thanks to him. Then showed me where all the refreshments were inside the main office and just made the whole entire experience overall something that was very smooth and easy and a pleasure to be a part of thank you very much Ken!!
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October 2023 by Kelly
James was very helpful and professional, knowledgeable and answered all our questions. Very willing to work with us with a friendly outgoing manner. Facility is nice, lots of lighting
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September 2023 by KENNETH WEAVER
Glacier West in Port Orchard is an excellent company with which to do business! The property manager, James Gardner, assisted me in both renting a U-Haul truck and a storage unit. James was helpful, well organized, and extremely efficient at his job. It was such a pleasure to work with him! The units were clean and the grounds well manicured. I was also impressed by the very reasonable cost of renting a storage unit. I would recommend this company and this young man to anyone I know!
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August 2023 by Logan Schroeder
Staff were super helpful professional. Quickly helped me pick up a reservation, and thoroughly went over the vehicle to verify the previous damage inspection. I would recommend this business to my family and friends!
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August 2023 by Kathy Hicks
We recently moved to the area and all of our possessions are in storage. The moving company was supposed to hold everything in our home state until we notified them. Unfortunately, they did not communicate and delivered our belongings into two storage units. James noticed that there were issues with the billing/paperwork and worked diligently to find contact information for us. If he had not gone out of his way to correct the situation, one of the units could have been put up for sale without our knowledge. James worked overtime to get everything in order in a very timely manner and was extremely professional. We are grateful that James shows pride in his work and treats his customers ethically. Well done James!
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August 2023 by raven thrasher
Best Uhaul experience yet! James was incredibly friendly, helpful and professional and went way above and beyond to help me modify my reservation After Hours to save me time & $$!Highly recommend!!
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July 2023 by Lauri Doty
Always courteous and friendly, Ken and James have been great to work with. They were patient, understanding, and very helpful when I had to keep changing my move out dates. My unit price was competitive and the grounds are clean. I highly recommend Port Orchard Glacier West.
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July 2023 by Savannah Harvey
James was amazing and helped us get into our unit after hours for free. Super awesome guy and business. I definitely 10/10 recommend this place to everyone!
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July 2023 by Jamin Mason
I was in this unit for about 4 years due to the times things got hard as prices went up for everyone everywhere. But you guys kept my stuff in good condition never had any issues and management definitely went above and beyond for me a few times throughout stay. Special thanks to James the property manager for helping in a couple different ways over the years.Respectfully
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June 2023 by Ginger SoldanoEvans
I couldn’t have had a better experience with both moving in & out! Brandon assisted me with securing a unit & went out of his way to make it a breeze as well of finding some pallets for me to put on the ground, easing any concerns I may had about placing some items directly on the ground in case there was a water incident. Happy to say that was a non-issue!James was awesome helping to plan my move-out on a schedule that worked for me (as I was depending on family to get it done).I would HIGHLY RECOMMEND this facility for all your storage needs.They will do everything they can to accommodate/assist you.Very happy customer!
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June 2023 by Heather Lang
I am so very thankful for having James Gardner, the property manager help me.. He is Hands down amazing, polite, helpful and 1000% compassionate! Which I will have no issue with recommending and sending ppl to do business with Glacier West over any other storage facility because of him.Thank you James for making my experience and pleasant one.
