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November 2023 by Sursa Wong
First time visit today. Just wanted to do a quick wash to get the road grime off the car.Credit card machine doesn't work says cash only. Lucky I had a 5 on me.Start the machine. THERE'S NO SOAP on any of the settings for the sprayer. I could see it was trying to come out a little, but it was 95% water. The one thing you shouldn't be running out of is soap. Unreal... I wasted at least a minute before I came to the conclusion I wasn't getting any soap today. Used my hand to try to get most of the dirt off. Time was running out. I only needed a little more time so I figure I'll just pop in another dollar and finish it out. Nope, not today. The machine wouldn't take the dollar. Time runs out I'm worse off than when I entered. This is why I don't bother with cash. FIX YOUR CC MACHINE.Only giving two stars because it is easy to get in and out of the place and it looked clean.Only other self wash option close by is a little ways north up the road. And it looks pretty horrible, but I bet I could have at least washed my car there.Fix your stuff Monstar. No excuse except lack of care or laziness. I don't support either of those.
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November 2023 by Chance Buck
Ended up taking my company vehicle here and it is the only place I would bring my classics to get washed. Hand prepped and no automatic brushes scratching up the paint
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October 2023 by Peter Wen
Currently none of the "cashless" card machines are working, but there was an attendant on site and available to help me answer some questions.I ended up not washing my car there because I just didn't have time to go find an ATM.
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October 2023 by J DB
Not at all like it used to be. $18 for the automatic car wash and $22 for hand wash. The guy didn't know what he was doing. My car was still dirty after the hand washing. I took care of it at home. Not going back.
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September 2023 by Captain Cake
Very inconsistent customer service. One day you may get a presoak and nothing the next time. One time I got a really helpful young kid who was clearly working a summer job. The next time I got a guy who was definitely a drug addict. Undecided if I'll come back.
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July 2023 by Christie Haskins
Took our F350 to get washed and used the auto wash. The care and attentiveness the employees gave when spraying it down prior to the actual wash was amazing! Our truck fit in perfectly and the auto wash did a great job. She looks amazing and so clean!!! Much better than most car washes can do with a full size truck. Thank you!!
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July 2023 by Seth Haskins
The care they gave our F350 before going through the auto wash was impressive. The wash did a great job even on the old dried out baked on bugs on our grill. Our super duty fit!
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July 2023 by Diane Price
Their detail work is excellent and done with care and efficiency. Friendly and accommodating staff . Reasonable pricing.
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July 2023 by Linda Hagan
Up until 2022, I always took my car to Monstar for the brushless wash, because of the great job they always did, and I always gave each attendant in the team a five for doing the detail work around the wheel spokes etc that I requested. The final time I went there never to return, I experienced a frightening verbal assault from an attendant who scared me to the quick. I arrived about 15 mins. before closing time and as usual asked an attendant to steam clean my 2 front floormats and on gave him a great tip ahead of time for his trouble. Then, one of the men closed the side I usually go through and directed me to go through theother side. I asked him if this was the brushless side and someone said yes. That confused me, but I thought maybe they'd changed things around since the last time I was there, so I drove in. Not until the fella started the wash did I realize I was trapped in the regular wash with my newer car that could never be washed that harshly. I had to sit there while the car was pushed hither and thither by heavy hard brushes. When I drove out and checked my car over, I saw the front left side of my car had a bump from the tough brushes hitting it, and my front bumper had all kinds of black spots on it where the paint had been brushed off! When I complained, a super dirty man who appeared drunk started yelling at me and calling me all kinds of four letter words. The attendant whom I tipped joined saying the brushes couldn't have harmed my car. I asked for my floor mats, and he gave them back hardly been cleaned at all; so he gave me back his tip as the other filthy guy kept yelling obscenities and threatening to hurt me. I was afraid the drunk was going to hit me, so I got in the car and asked to see the manager who denied any of the damage could have happened in the wrong wash. However, she gave me a phone number to call when the "owner would be back in town the next week". She did tell the bully to stop yelling, but he ignored her. I took the phone number and left as fast as I could---never to return. I discovered a much safer brushless was and now go there.
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June 2023 by Bob J
Great as always. Hot day but they did an excellent hand wash on my truck!
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May 2023 by Sean M.
Went here in the middle of the day on a Thursday. Went to the, "automatic," soft-touch wash and had to wait for them to turn it on, which was not a big deal, as they were busy. Payed for the middle of the road clean which was supposed to include everything except the clear coat sealant. They had a nice lady come over and walk me into the machine to the parking point, and then she went and started the machine. They are not kidding about the, "soft," touch part. Left bugs and dirt spots all over the car.When the wash portion was over, it was supposed to be a power dry. The timer for the dryer started, but the machine didn't move. It turns out I was supposed to pull forward through the uprights as it dried, which is my bad for not seeing the green light, but after having to be led through it at each step, I did not know I was supposed to pull forward without prompting, and no one indicated that I should be watching for that.All of that would have been annoying, but fine, until I asked if there was some way to restart just the drying portion since instructions were unclear and there was no clear indication of what to do. The nice lady asked a guy if it were possible to restart the dry portion and he came over to tell me, "no way, you have to leave, you were supposed to pull forward when the green light came on." I mentioned that it was unclear because I had been led through it by a person the whole time, and was not informed to follow the light. His response was that I, "should have been paying attention." Of course, I had already payed and tipped the attendant, so there was nothing to do but leave. The entire interaction was confusing, unclear, poorly executed, expensive, ineffective (left stuff all over the car), and then incredibly rude. I wouldn't give this place my money again if my car was on fire and they had the only water. Sucks for the employees that were nice, and were working hard, but the rude man and the crappy machine ruined it for everyone. 1/10. Go literally anywhere else.
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May 2023 by Liana Blair
Favorite basic car wash. Hand washing provided for a great price! Great employees who pay attention detail with great work ethic. If you have after market products on your, this is the place to go. The chain drive thru car washes don't allow roof racks and such. So, these are your guys!
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May 2023 by Kim Burk
Love this car wash when it's too cold or I'm too lazy to wash my car myself. I won't take it through a drive-thru brush wash and the touchless tunnels alone only give it a good rinse but the hand wash before the touchless tunnel makes all the difference!
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April 2023 by Walter N.
Paid for the premium wash, in Port Orchard, WA, which was supposed to include hand dry. Upon completion of the rinse, I pulled out of the wash bay, whereupon I was told that since they were short handed, they could not hand dry my vehicle. I asked if they could at least dry the windows and was told "sorry, I don't have the time". I recommend taking your business elsewhere, unless you don't care to get what you pay for. 'Sorry, I no longer have the time for your half a**ed service.'
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February 2023 by Helenia Lively
The detailers at the used car lot did a terrible job on the van. Angie and the team did a great job on the horribly deep stained interior that I had. They were able to get it all sucked up and out of the carpet. Now it looks and smells brand new thanks to Monstar. I will add before and after shots soon.Services: Auto detailing
