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December 2023 by Tavia C.
Was looking for a new family car for over a year and have struck out. Came to Port Orchard Ford just to look was not expecting AT ALL to walk out with a car. But after the experience could not walk away without the car I've been looking what felt like ages for. Andrew Maddy was a breath of fresh air when it comes to car salesman, the conversation was like a friend and we felt no pressure to walk out with anything. Which in my experience in the past it was just so pushy and felt like you were a waste time if you weren't buying. Also Erin in finance was sooo nice and made the finance part that I don't understand whatsoever easy and straightforward. She was also super friendly and easy to talk to. Cant recommend Andrew and Erin enough. Thank you for such an easy fun buying experience!
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October 2023 by Michael S.
The best service, easy to talk to, super respectful made my trade in process supper easy 100% recommend
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July 2023 by Julie S.
If I could give it a zero star I would! We drove 4 1/2 hours to buy a Ford F-150. We had a great experience with Keanu out sales representative, but the sales manager (Patrick) was such an tool. He was very rude and unprofessional. We sat around not knowing what they were doing most of the time. They didn't care about us at all. I've had so many better experiences at dealerships. Worst one yet, would not recommend to anyone. It's more worth is to drive farther if needed and be a little happier!
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July 2023 by William P.
Management is very rude, we are buying a Ford f150 that costs 73,322$ and they made effort to make rude comments and made a big deal about us trying to negotiate on the price, Patrick especially was incredibly unprofessional, if you want to buy a vehicle new or used I warn you save your nerves and drive a little bit further and go to a different dealership you will be treated much better!
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July 2023 by Kim P.
We have given this dealership chance after chance, my family and friends will not be coming back. My wife's car was brought in to have the camera looked at. When they said it was fixed she went to pick it up and she didn't even get out of the parking spot before she realized the camera was still broken. We then dropped it back off and again they said it was fixed, (it still wasn't fixed) when she went to pick it up the LUBE TECH brought her car around. When my wife got the keys from him, his hands were covered in black grease. When she got into her car there was black grease all over her door panel where the handle was, steering wheel and seat. She has WHITE leather interior and we still can't believe they didn't use a seat cover let alone have someone who isn't working on motors bring the car around. On the third attempt they call us and tell us there is a recall on the camera. Which we looked it up and that recall has been out since January. So our time was wasted because they never even checked in the first place for recalls. We had to bring my wife's car back in for another problem, they were good about keeping the interior clean and seat covered. However when she went to pick it up, on the passenger seat there was a cleaning rag and cleaner sitting right on the seat with no cover! Then a day later my daughter found a sharp tool left in the center console next to her! I truly can't believe how many chances we have given this dealership to make it right (which they haven't tried, only apologized) which would be great if it only happened 1 time. I reached out to Shane (General Manager) and his response was there are other options of places out there! Any owner that has that response clearly doesn't value their customers. Fool me once shame on you, fool me 15more times shame on me lol
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May 2023 by Steven W.
It was finally time to buy a truck I've been waiting to buy. I have never had such a pleasant car buying experience until coming here. Was greeted as soon as we walked in the door (and not the "what can we sell you greet"). Told them why I was there and was referred to Ruben for salesman. He wasn't pushy and trying to sell us the most expensive car in the lot. He told me they are not the sales people that push people to buy vehicles. Went on the test drive and went phenomenal. Got passed over to Ty cause Ruben had something to take care of. Ty was very attentive and amazing with our daughter. Paid attention to the three of us and a made it feel like the right decision to be there and buy a truck!! Erin Yoo is the best financial person to deal with. She made sure we got the best deals/discounts possible. All around best dealer to go to!!! Great staff and service!!!
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February 2023 by Dan B.
I made a appointment 2 months ago for a recall on the airbag system. I took a day off from work to drop the car off Thursday morning. I got a call from Josh that they had to order the parts and they would be there tomorrow. On Friday afternoon, not hearing anything about the car, I called and Josh told me they didn't get to the repair that it will wait till Monday. I asked, "So you are telling me that I am without a car through the weekend?" Josh stated that there was nothing he could do about it. Frustrated, I had to live with wat they said. Monday rolls around and I don't here anything from the dealership until Monday afternoon around 1530. I picked up the car Monday evening about 1600. I started the car and drove away. The Air Bag Light came on instantly. I drove the car to my friends dealership and talked to him about it and we looked at the repairs and they were not completed or looked correct. We ran the code and the DCTS Code was "B140C-13 Second Row Driver side Seatbelt Sensor: Circuit Open" I called the dealership again and spoke to Josh what the problem was. At 1730, I sent him the pictures I took. He stated to bring the car in again and they will take a look at it. I took another day off of work to take the car in. Tuesday morning at 0820 I dropped the car off. The service department immediately took a look at the repair. At 0915, Josh said they looked at the car and the mechanic did everything correct, but still getting an air bag light and will get the car back into the shop after they take care of two appointments ahead of me. They parked the car out in the parking lot. I went out to look at the repairs again and saw this: I walked in and showed Josh the picture and asked him "If the mechanic did everything correct, why does the repair look different?" He didn't have an answer to my question. At 1230 he asked me if I wanted a ride home, I told him I wasn't leaving until my car was repaired correctly. At 1500, extremely frustrated, I said when will you start working on my car? Josh said I will go pull my foreman off of what he was doing and get started on it. They worked on the car till about 1630 and Josh came out to talk with me. He stated that there were 3 wires not connected that are now fixed and gave me my keys back. The air bag light has not come on so the repair appears to be completed. I will never take any of my cars to Bruce Titus Ford ever again and I will spread the word to everyone I know for the lack of Service I received and not to take their cars there.
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January 2023 by Michael B.
I ordered a 2022 Ford Maverick from this dealership back in October of 2021. Fast forward to June of 2022, I received the attached email saying that my order likely wouldn't be filled, and if not that I would need to place a new order for a 2023 Maverick. The good news was that Ford was extending us a "Private Offer", and to speak to our dealership. From reading many others on mavericktruckclub.com, I was expecting this offer to be for $2750, essentially to cover the price increase from the 2022 model to the 2023. When my salesman called in August of 2022 to tell us we needed to put in a new order, I got a vague "you should be eligible" when I asked about this "Private Offer". Come December 2022, our ordered has finally been delivered. When my wife and I came in to the dealership to pick it though, all was not well. First, the salesman told us we were lucky to get this truck because, "Some people have waited more than a year". When I asked about the "Private Offer", I was told there wasn't one. When I tried to show them the attached email, my salesman refused to look at it. He conjectured that maybe it was only valid for "roll-overs", but refused to look into it further. I called Ford, but they were only willing to tell me the certificate number for the Farm Bureau discount I had just submitted, and were unwilling to provide any further info or context about the email or the "Private Offer". The salesman said he couldn't even find our 2022 order(never mind he was the one who called to say it couldn't be filled, and took the new order). Funny enough, I had to remind them we had put down a $1000 deposit when we made that order back in 2021(which they must have found, since they gave me a credit for it). Ultimately we still ended up going through with the purchase(as we needed the vehicle) and it would take months/years to order another from someone else, but felt like we really got the runaround during this whole process from Ford and Bruce Titus Ford. I would seriously caution others from going through a drawn out order process with this dealer, or Ford in general for that matter.
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December 2022 by Kristen A.
This is going to be a somewhat lengthy review, so sorry in advance, but since I almost never give out 1 star reviews I want to make it clearly why they have earned this rank. I purchased a new, 2018 F150 from Port Orchard Ford in 2018 for my mother. The sales experience was nothing to write home about. I had identified the truck ahead of visiting the lot and called to ask them to have it out front and ready for us to view and let them know when we would arrive. We arrived on time and we're frustrated to find that they'd made no efforts to locate the truck on their lot. We had to sit and wait a solid 30-40 minutes before they brought the truck around. But whether, we can move past this. The sales guy was annoying, I hate being sold to and he clearly had a talk track he used on everyone and was going to take us down the same path. I eventually had to stop him and say "we'd like to buy the truck, we don't need your pitch". Even though we paid cash we were forced to sit with a "finance manager" who was so intelligent she didn't even know you could pay your auto insurance any way but monthly....again, we can look past that. It was the truck my mother wanted and we left with it that day. My issue starts years later. Turns out Ford, in all it's wisdom, used a water based lubricant on the handles of its trucks from 2017 to 2019 (might be 2020, don't quote me on that). So, the first time we had a big freeze the doors would no longer stay shut. So now my 75 year old mother is driving a truck with doors that won't stay shut. I'm sure you can see why this is a problem. Now, I don't fault Port Orchard Ford for Ford making a bad decision. I also don't fault them because Ford is unwilling to recall this clear safety issue. These things are out of their control. What is in their control is how they deal with it. Enter service manager, Rick. I scheduled the truck to be looked at when I discovered the issue. They had me bring it up and they repacked the handles with the same product (and made a mess of the doors at the same time, so that was fun for me to fix). When that didn't solve the issue I made another appointment for them to see what they could do. Before my appointment I get a call from Rick letting me know there was nothing that could be done. No suggestions. Nothing. Just let your elderly mother drive around not knowing if the doors on her truck will stay closed. I didn't expect a free repair, even though the truck is still under warranty. But a helpful suggestion would have been great. Even if I had to pay for it, give me anything other than a "there's nothing we can do about it". That is unacceptable. I ended up taking the truck into my local mechanic who replaced the handles and $800 later the problem is fixed. Seems like Port Orchard Ford could have offered the same solution. But Rick clearly doesn't care and I'm guessing that behavior comes from the top down. He definitely struck me as someone who followed the leader but didn't lead himself. As service manager, I'd expect better if I was the higher ups. I'd want someone who cares about customers. Long story short. I'll not only never buy a Ford again but I'll never buy from Port Orchard Ford or any other dealership in their family. My message to management at Port Orchard Ford: In a small community like this I suggest you find staff that cares.
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October 2022 by Dennis W.
I drove from my home in Gig Harbor to the dealership in Port Orchard for a recall on my car. Brenda told me one of the parts wasn't there but would be there the next day, so I agreed to return. When I showed up the next day, the truck with the parts had a flat tire and didn't make it to the dealership. To keep me from waiting around, Brenda had someone drive me home and then pick me up again the next day when my car was ready. She was very pleasant to work with and made me feel valued as a customer.
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August 2022 by Gabrielle W.
FAST Transactions and free unlimited car washes. How could you possibly want more.
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August 2022 by Kelsey M.
Ever since buying my jeep from this lot, it has had nothing but ISSUE after issue. It is constantly in the shop, we even had to bring it in to get fixed a week into owning it. (It's been over a year now, and currently in the shop) They clearly put a bandaid on it and sold it to us at top price. I will never be back here. They sold me an unreliable vehicle, and it is too new to be constantly in the shop. Also the finance manager was an asshat.
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August 2022 by Randy S.
Sabrina was quick to answer emails and very friendly. I worked with Ruben to try and place a order on a 2023 Bronco Sport Heritage addition. Ruben was great and super nice. I never ended up ordering my Bronco Sport just because there was just to little information about the vehicle online and at the dealership to feel comfortable about making such a large purchase going in blind so to speak. This place gets 5 stars just based on Sabrina and Ruben. I feel like the dealership did all they could but just wasn't given enough info from Ford about the new Bronco and features. Love the dealership and I will be back again if I don't find anything in the mean time and more info becomes available on the 2023 Bronco Sport Heritage additions.
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March 2022 by Daniel P.
Horrible sales tactic, wanted me to put $1000 down for a car and wouldn't even give me my APR%. Also the guys lied to me over the phone about having too many of a certain model in stock when they indeed had none. Offered me $7500 less than what my car was worth for a trade in value. Forget the tax deductible, that's BS.
