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October 2023 by Michael S.
The best service, easy to talk to, super respectful made my trade in process supper easy 100% recommend
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September 2023 by Trina Knoche
I just had Baer from the service department come out and do recall work on my vehicle at my office. They do mobile oil changes too. He was super helpful, polite and thorough. I couldn’t be happier. My life just got easier!
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September 2023 by Catherine Case
It took me some time to think about writing this review. They had my car for 11 months. It was a Ford Hybrid Fusion. Kept getting the run around about why it wasnt fixed. At the end, they didn't fix the issue but simply unplugged something from working. I had same issues so I took my car to Tacoma Ford and they had it fixed within a few days. Went over 3 months without a loaner before they gave me one. Then they traded the loaner with a huge truck that I didn't know how to drive and the gas was ridiculous. Will never take my car back. I guess I wrote this review because I took my car somewhere else that gave me amazing customer service and a short turn around for work.
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September 2023 by Richard Held
I had an oil leak from the timing chain case, knew it was an expensive repair. After they fixed it and put it back together, it still had a small leak. They notified me that it would be a couple of days before it could be done, had to do the entire process again (not an easy place to get to) and has been leak free ever since (a few years) for the original quoted price. Very nice staff. Also had some issues with the car hesitating and kind of lurching at 40 mph plus. They recommended a tune up and I agreed. I avoided the diagnostic test and the tune up fixed the problem, saving money in the process. Oil changes come with a complete inspection including brake pads, tire tread depth and tire rotation. Try getting that at Walmart. A+
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August 2023 by Mark Blair
Excellent! Bought a new Mustang a couple years ago and an Escape recently. Sales excellent. Underwriting experience excellent. Service excellent. I don’t normally share my experiences but I do this time only because the people at Titus didn’t stress me out. They actually care about your experience.
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August 2023 by Dana Mauzey
Best customer service I have ever experienced at a car dealership! Everything was fast, but done with care. The dealership is in a nice location so got to walk around by the water while we finished up our purchase. We will definitely be back for any future purchases!
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August 2023 by Reb
Ty was very informative, listened to my needs for a car, and was never pushy for me to buy. He genuinely wanted to help me find a car suitable for my needs with work, despite if it was from him or another dealership, and was nothing but awesome at doing so. He also was able to help me achieve the payment plan and his team helped to find me some warranties that sealed the deal. By far the best dealership and sales experience I've had by far. I highly recommend him and his team if you are looking for quality cars and a quality team!
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July 2023 by Julie S.
If I could give it a zero star I would! We drove 4 1/2 hours to buy a Ford F-150. We had a great experience with Keanu out sales representative, but the sales manager (Patrick) was such an tool. He was very rude and unprofessional. We sat around not knowing what they were doing most of the time. They didn't care about us at all. I've had so many better experiences at dealerships. Worst one yet, would not recommend to anyone. It's more worth is to drive farther if needed and be a little happier!
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July 2023 by William P.
Management is very rude, we are buying a Ford f150 that costs 73,322$ and they made effort to make rude comments and made a big deal about us trying to negotiate on the price, Patrick especially was incredibly unprofessional, if you want to buy a vehicle new or used I warn you save your nerves and drive a little bit further and go to a different dealership you will be treated much better!
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July 2023 by Z Harris
Amazing customer service! I am a first time buyer and they explained everything in the best way possible for me to fully understand. Sara and Ty were such a big help in making the process smooth and easy! 10/10 recommend!
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July 2023 by Gerry Gilbert
Fair, honest, transparent pricing made the whole experience less stressful for me. From beginning to end, everyone operated in a straightforward and professional manner. The first time i’ve ever had the general manager come out to the lot and introduced himself! Class organization!
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July 2023 by Kim P.
We have given this dealership chance after chance, my family and friends will not be coming back. My wife's car was brought in to have the camera looked at. When they said it was fixed she went to pick it up and she didn't even get out of the parking spot before she realized the camera was still broken.We then dropped it back off and again they said it was fixed, (it still wasn't fixed) when she went to pick it up the LUBE TECH brought her car around. When my wife got the keys from him, his hands were covered in black grease. When she got into her car there was black grease all over her door panel where the handle was, steering wheel and seat. She has WHITE leather interior and we still can't believe they didn't use a seat cover let alone have someone who isn't working on motors bring the car around.On the third attempt they call us and tell us there is a recall on the camera. Which we looked it up and that recall has been out since January. So our time was wasted because they never even checked in the first place for recalls.We had to bring my wife's car back in for another problem, they were good about keeping the interior clean and seat covered. However when she went to pick it up, on the passenger seat there was a cleaning rag and cleaner sitting right on the seat with no cover! Then a day later my daughter found a sharp tool left in the center console next to her! I truly can't believe how many chances we have given this dealership to make it right (which they haven't tried, only apologized) which would be great if it only happened 1 time. I reached out to Shane (General Manager) and his response was there are other options of places out there! Any owner that has that response clearly doesn't value their customers. Fool me once shame on you, fool me 15more times shame on me lol
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June 2023 by Mackenzie Campbell
Everyone was great! We looked at the Dodge Avenger the night before and came back the next day! The whole process was super quick and I felt like they laid everything out on the table and were super helpful. I was able to get the best rates and my payment down to what I wanted. I would definitely recommend this place to anyone looking to buy a new car!
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June 2023 by Lee Holloway
Had a great experience. Not much if any pressure from sales, and an overall easy transaction! Staff made accommodations for our schedule and were pleasant to deal with. Karl and Ty thanks for making this purchase a pleasure. Alison loves the truck!
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June 2023 by Christie Ho
I had an outstanding experience with Keanu, the car salesman. He was not only friendly and knowledgeable, but also highly respectful of our decision to test drive without immediate purchase. Keanu went above and beyond by staying late to ensure a smooth and successful sale. From beginning to end, it was a truly exceptional experience!
