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March 2024 by Washington Plumbing And Drain
Josh has been great to work with. He has kept us updated on additional available units after we told him we needed an additional space to expand our business. We’ve never had any issue renting from this location and thoroughly appreciate the new roof that was recently installed over our units, and the countless security cameras on the property keeping our belonging safe. Would definitely recommend to others!
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March 2024 by Wendy Flick
Have you ever not received the answer you wanted, but left satisfied because the answer you received instead was the correct answer? Josh the Property Manager spent an hour with me reviewing paperwork, calling their corporate office, and also calling the Property Manager for a unit in another state on my behalf as we worked through the legalities of accessing a unit acquired through a company merger. While I don't have a unit at this location, the grounds were clean and it comes with excellent service, regardless of the location that houses your unit. Thank you!
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March 2024 by Stephanie Weedman
Explained everything in great detail. Super friendly and knowledgeable! Unit was clean and easily accessible to drive up to. Secured very well and manager lives on site.
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March 2024 by Joshua Meeks
Great service from property management Josh! Very well ran storage facility.
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March 2024 by audrey reed
We currently rent a unit here, Josh is super knowledgeable and compassionate. He helped get our first unit and made it very easy to downsize when we needed to. We wouldn’t go anywhere else. Plus I feel safe here in the evenings, which says a lot. Thank you Josh!
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March 2024 by Lindsey Watson
Josh is awesome, and so very helpful
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February 2024 by Elizabeth Card
I rented a unit this winter after selling my house . If you are in the area and need to rent a storage unit I would recommend the Public Storage on Mile Hill. The place is clean, well lit, good working gate, friendly staff and if you go online to reserve it you’ll see they run promotions. Or make sure you mention the promotion to the property manager. I received a month free. My unit smelt like fresh cut lumber and had tall ceilings.
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January 2024 by Amy Burnson
Absolutely AMAZING staff! Josh the property manager showed us so much kindness and compassion during a very difficult time for us. Very helpful and just all around Awesome. Then you have the lady that works during the day that was just a doll! She was very sweet and helped with some local community resources that were very much needed and appreciated. Our unit was much more than we had expected and the grounds are kept super clean. And security is on point and we feel safe.
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December 2023 by Sam Kitto
I normally don't do positive reviews but WOW! Josh not only got me a lower rate but helped me get my hasp working properly. It's been many years since I've been here. I can't believe he is still here! It's been almost 4 years. Thanks Josh
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October 2023 by Kevin Bell
From the outset Josh helped me through every step of the way. As this was my first time using storage it was nice having a kind and friendly face help me get acquainted with this process. In the future I plan to take my business to public storage based on this positive experience. Thanks again Josh for being so helpful and kind!!
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October 2023 by Ruth Munch
The property manager, Josh, was helpful & friendly from the time we moved our stuff in almost 2 years ago...to helping us have a smooth transaction moving out. Our items were just as we left them, no issues. Thank you for the excellent service, Josh!
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September 2023 by Austin Gilliland
I’ve rented here for a long time now. My previous review got deleted and I wanted to share my experience. They painted the units and rent was raised multiple times. My rent has doubled in my bigger unit in less then a year. I understand rent raises but still… there is tarps on the roofs and leaking units. My unit has a door that’s hard to close and took many times to finally figure out a trick to close it properly.I left a bad review that was taken down and an employee put in a request to vacate for my space. I did no such thing and they should not be able to kick me out because of my opinion. A higher up manager called and helped me though this problem. I’m super upset and just wanted to share my experience.
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September 2023 by vinny brannen
I had an experience others have described. Called the call center, found them rude and unhelpful. They seem to want to treat it like an assembly line. They're not there to help, they're there to take orders. But my friend told me to go in anyways, and I'm glad I did. Talk to Josh- HE'S there to help, and knows how to help.
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August 2023 by PAULA HETRICK
Came in and was receiving a rent raise. On a fixed income and Josh is amazing and got the rent raise canceled for time being. He truly cares about his tenants and their needs. Thanks again Josh
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August 2023 by Lara J
Horrible customer service on the phone. I called to inquire what units are available and the pricing on the different ones and asked if they still had the $1 for the first month promotion. The person I spoke to on the phone was incredibly rude and would not tell me what was available or the prices and kept asking me what I needed to store and "do you not need a unit, you're just calling to call." My parents are moving to the area next month so it was to keep some items there for them until they move. I was flexible on sizing and just wanted some information on pricing to talk to my parents. I was planning to get a unit at least through October. You lost my business! Unbelievable how rudely I was spoken to! wow! Edit- if that was just a call center and that person doesn't work there in person, let me know, I might still be open to coming in person to get my unit... but please help your employees work on customer service skills!!
