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February 2024 by Sarah Holt
Clean store and very transparent pharmacy staff. They've been helping me coordinate with other pharmacies during this ADHD medication shortage to find my son's meds.
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February 2024 by Garage Gamer
I would give this store zero stars if I could, due to extremely rude customer service and several other issues. Despite spending $43.98, the treatment I received was far below acceptable industry standards. The store's operating hours are also misleading—they close at 10 PM, not 11 PM as expected, causing inconvenience. Additionally, the checkout process was inefficient, further diminishing my shopping experience.Comparatively, I’ve always found Walgreens staff to be friendly and attentive, often reminding me of coupons and offers— a stark contrast to this store's service. I strongly believe the community would benefit more from this space being repurposed, perhaps into a gas station, where customer service might meet or exceed expectations. Overall, a disappointing experience that could significantly improve with a customer-focused approach
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February 2024 by Angie Dearing
Good place if you just need to get in and out quickly. Friendly service.
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December 2023 by Jeremy Sleep
Hi Rite Aid. Can you please get you coolers fixed for the love of all residents in Bremerton and port orchard? Heard from your own employees they have been down for months now. But you still charge full price for a beverage? Step it up!
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November 2023 by J L
There is a pharmacist guy who works in this pharmacy which he is never helpful or do any good customer service . I go here for my meds for 6 years and I never had any problem until this new pharmacist start working here .His answer is “ your med is on back order .”“ your doctor didn’t send us paperwork .” He needs to be let go ?
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October 2023 by Paul Cha
The worst pharmacy and pharmacists in Kitsap. Do not use this garbage place and take your prescriptions somewhere else because you won’t get anything from here.
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October 2023 by S G
This pharmacy is a joke. They never answer their phones. They’ll put you on hold (without even asking you to hold) and then they don’t even take your call after several minutes waiting on hold. This isn’t just a rare occurrence either this happens all the time. So you can’t reach them, you go in, and what do you see? Employees laughing and talking story with each other, ignoring the lines of customers, not answering the phones, looking at their OWN PHONES. I come to pick up a prescription and get told there’s nothing there, the next day I’ll get a phone call telling me come pick it up it’s the last day. Seriously. If you have a life threatening condition you take medication for, DO NOT TRUST THIS PHARMACY TO FILL YOUR MEDICATIONS… Everytime I’ve come in there’s just one girl running back and forth doing a million things. When she’s working the counters that’s the only time I don’t wait in line for 30min. And she’s literally the only one who treats me like a human being. Her name is Diane. But when she’s not working the counters she appears to be the only one answering phones. The other workers usually don’t even say hi just “date of birth?” as soon as I walk up. No one else back there has a clue or a care in the world… I see them sitting on their lazy a$$es. The other day I came in and waited at the counter for help and the heavier set girl Brenda was too busy finishing her story about a customer she hates and in her own words ‘needs to get a life’. Everytime I see her she’s yelling and complaining about customers. Even if she is waiting on me she is having conversations with the other people and yelling and complaining like I’m not right there. They always say “we’ll be right with you” and then they just go back to laughing and telling their stories to each other while you wait. They act like you’re inconveniencing them by showing up to pick up your medication as if that’s not how they have a job. I really hate coming here but my old pharmacy stopped taking my insurance. Do better RiteAid. And clean the plexiglass at your front counters they’re gross.Edited to add- if you ever need help finding something don’t even bother asking the pharmacy. They are too lazy to learn where anything is.
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October 2023 by Brian Miller
Absolutely the worst of all rite aid stores.Consistently mixing up med orders and dosages. I could have taken 4x the amount of medication had I not noticed and had serious health ramifications. They didn't seem to acknowledge there kistake or apologize.
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October 2023 by Barbara Pusateri
The pharmacy is kind of slow...I think it's because they're understaffed. However...the employees are very nice.
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July 2023 by Brenden Ludwig
I don't know why this pharmacy has a drive thru when they can never staff more than one person covering the inside counter & the drive thru.If you have such staffing problems just close the drive thru, at least then you don't have cars waiting for more than 30 min to get help while they leave to help the customer that just walked up inside. Makes no sense ....Also, several times when this has been the case it was Cecilia working this individual seems especially slow at getting already filled prescriptions, as it can easily take her 15-20 min just to help one car with 1-2 prescriptions, waiting 30 min with only one car in front of me is just silly, & this has happened several times with her.
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June 2023 by Aubryn McCarrell
Was told to wait 30 min just to price a prescription, There was no one in the pharmacy waiting and no one at the drive through. Then I was told to come back in forty five minutes to pick it up still with no one waiting. When I did come back the price was twice as high as they had quoted me. When I asked for my prescription back I was then rudely told I had to waiting instead of just them giving it back to me. The young woman had dropped off was incredibly rude
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April 2023 by Karina G.
My dog's prescription has to be filled monthly, which means I have the unparalleled joy of dealing with this pharmacy's incompetence every 30 days. Nothing is ever ready on time. I renew by phone well in advance, and the phone system always deceives me into thinking my prescription will be ready on a certain day and time. This month, I decided to try booking a pickup for Sunday, and not actually showing until Monday. But no, the system deleted it, "for some reason", and now I'm waiting 40 minutes for a pharmacist to count 60 pills into a bottle.
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April 2023 by Karina Gronnvoll
I switched to Rite Aid because the pharmacy at Albertsons had problems every single time I tried to refill my dog's seizure meds. On the plus side, Rite Aid always has the meds in stock. On the down side, the call-in refill system is absolute garbage. I always call a few days in advance for refills. The call-in system tells me it will be ready on a certain day and time. I go in, and it isn't ready. Last time it was because they needed to call my vet and get authorization, but instead of calling in advance, they called shortly before I was due to pick up the meds. Of course my vet couldn't drop everything and fax them an authorization in time. So I called them from the pharmacy and asked them to expedite the fax. I went to do other errands, during which time my vet faxed the authorization. An hour later, I'm back and the fax from my vet is sitting there ignored and Rite Aid wants an additional hour to count out the pills. What is the point of calling ahead? If there is a problem with my prescription, that would be the time to let me know, NOT when my dog is out of his medication. I'm extremely annoyed with this inefficient system.
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April 2023 by Deana Uber
I haven't shopped there but I go in there and use the Amazon box and it's pretty simple but the employers are pretty nice
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March 2023 by Terry N.
WARNING!!! Do not but food of any kind from this Rite Aid in Port Orchard, WA. I made the mistake of buying a package of bacon to save myself a seperate trip to the grocery store. The sell by date was 3 months prior. When I returned it I checked the cooler and every single package of bacon was expired. The manager seemed completely unconcerned. Since then I made the mistake of buying several snack items at different times and all were so stale they could not be eaten. I vowed to refrain from purchasing any food items from them to save having to go back for returns. I do have to go in periodically to pick up prescriptions and recently gave into temptation and bought a package of Easter candy -a Russell Stover chicolate marshmallow egg. I should not have been shocked but I was, to find that the chocolate was grayish from age and the marshmallow had sort of liquified to a gooey sticky mess. Disgusting! Save yourself the disappointment and frustration and just dont buy edible products at this badly managed store.
