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May 2023 by Rebecca Marshall
Rudest woman I have ever dealt with. I made a reservation a week earlier, for pickup at 4:15. I left work early, got there at 4:08, gave her my name. She acted like she was very inconvenienced abd snapped at me that I had to have the truck back the next day at 3pm. I said I thought we had it for 24 hours? She said you're late, you were supposed to be here an hour ago. I said no I'm not, am actually early. She said no you're late and you know what? Never mind, get out, I'm not going to rent to you. I told her she was being rude, and like a 5 year old she snapped back, no YOU'RE rude.
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May 2023 by Rebecca Steffensrud Marshall
Rudest woman I have ever dealt with. I made a reservation a week earlier, for pickup at 4:15. I left work early, got there at 4:08, gave her my name. She acted like she was very inconvenienced abd snapped at me that I had to have the truck back the next day at 3pm. I said I thought we had it for 24 hours? She said you're late, you were supposed to be here an hour ago. I said no I'm not, am actually early. She said no you're late and you know what? Never mind, get out, I'm not going to rent to you. I told her she was being rude, and like a 5 year old she snapped back, no YOU'RE rude.
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April 2021 by Bill
Very poor customer service. Called and wanted to make a reservation and was told to call back when it got closer to the date I needed the trailer. Then there is no guarantee of getting what I needed. I guess the woman that worked there didn't want to take the time to do it. Do yourself a favor and rent from the other uhaul dealer in Port Orchard.
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April 2021 by David Joyce
Worst customer service ever this lady has a reputation of being rude around town
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December 2020 by Toni Smith
Fast and efficient. Price was great. Wasn't hard to get the bigger truck in and out of the place. We will use their buisness again. We uploaded our drivers lisence online and the lady told us that if we hadn't it would have been longer due to them not being able to copy the ID at this location.
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November 2020 by Margarita Herrera
One star would be to generous.If you want to be mistreaded and deal with a VERY rude person this is the place for you. She must not need customers.The place to go is Long Lake Storage, Kyle will tread you with respect and always a smile on her face. AND best rates in town.
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November 2020 by Erin Snow
Discounted when sent to the wrong U-Haul.
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October 2020 by Toni Black
Fast and efficient. Price was great. Wasn't hard to get the bigger truck in and out of the place. We will use their buisness again. We uploaded our drivers lisence online and the lady told us that if we hadn't it would have been longer due to them not being able to copy the ID at this location.
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October 2020 by S M
Worst customer service ever this lady has a reputation of being rude around town
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September 2020 by Bradford Hanenburg
Very very poor customer service via phone line I was unable to gain access to my unit, and when I tried calling the front office I was hung up on after 4minutes called back spent an additional 35min b4 being hung up on and for the next 10min I was hung up on 4+/- times this is the worst not very happy with the company and their employees
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August 2020 by Bill Lathum
Very poor customer service. Called and wanted to make a reservation and was told to call back when it got closer to the date I needed the trailer. Then there is no guarantee of getting what I needed. I guess the woman that worked there didn't want to take the time to do it. Do yourself a favor and rent from the other uhaul dealer in Port Orchard.
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July 2020 by Tiffany Berry
Worst customer service I have ever received, I have personally worked with Uhaul myself, and I know for a fact that if a dealer does not have what the customer is looking for, they do have the ability to look into the U-Haul system, and find what they are looking for at the nearest location. The rude lady at this location, proceeded to tell me there was nothing she could do to help me, and that I would need to call around to find that information out. Thank God this is not the Uhaul on Bethel, because those people know how to give real customer service. So if you're reading this I would recommend you do not go to this location, for they are not helpful in any way.
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January 2020 by Kathy Kratcha
Called established for details on reserving a UHaul on a specific day. Goes directly to voicemail...still waiting for a return call. Good way to run a business.!!!!!! Never got to use their services again
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May 2019 by Stephanie Adkins
Great customer service and great prices
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September 2018 by theia hoyt
Rented truck is ok