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March 2024 by Taschia Stenger
I dropped off my SUV on Tuesday at 10am and didn’t get it back until Wednesday at 3:30.The new caliper they ordered was faulty, and ordering another one took quite some time. I didn’t know that until after they said it was ready and I got a ride in to pick up my car. When I arrived, my car was still in the bay with both rear wheels completely off. Clearly, that was a miscommunication. I didn’t get any updates the following day unless I called to check in.I got what I came for but would have taken my business elsewhere if I’d known it would take that long with such poor communication. I was also disappointed to see how filthy my wheels were. I’m sure that cleaning isn’t their M.O. but I wonder how much effort it would have taken to give the wheels a spray and wipe down after placing brand new tires; especially for $1900 and 29 hours without a vehicle.
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March 2024 by A Ross Fowler
Gabriel is great
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March 2024 by albert yaunkunks
Excellent job.ThanksAl
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February 2024 by Michelle Cavett
Great experience today with Juan, Brianna, and Curtis taking good care of my tires and safety—they were all friendly, knowledgeable, experienced, and efficient. Thanks Les Schwab for hiring great people and training them well! ??? ?
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February 2024 by Jacobb Markel
The staff was very friendly but told me me my camper Shell was squeaking and it is very Cleary my rearend after they said it was my shell I went home and tightened it. Knowing that was not it I brought it back where the tech manager told me it was my u joint said he greased it still made the same noise and when I checked their is no no grease points on my u joint so he pretended to grease something under my truck. And yes the person said it was my camper shell making all the noise before I left the 1st time. The guy was very nice but if u don't know what the problem is tell me that and don't make stuff up.i have had them do alot of work on my suspension I will no longer go their other than tires
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December 2023 by Laura Roetcisoender
The staff and mechanics were fantastic! It took longer than expected but they charged us less than bid! Runs much quieter too!
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November 2023 by Lauren Hasely
Fantastic service! I rolled in on a flat, no appointment, needing a new tire. They got me in and out quickly, despite being busy. More importantly - the customer service was amazing. The man at the front, I think his name is Juan, was very personable and friendly.
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November 2023 by Ivy Green
Wait times are excessive. Spent half of my day off waiting for a simple tire repair. Take appointments if you like, but you should have some dedicated bays for walkins. I was told hour wait, 4th car in line, 2 hours in and haven't pulled my car in yet. Should I leave without the repair? Come back and waste another 2+ hours? Finally Switching to Costco after 30+ years of loyalty.
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November 2023 by Peaceful One
Not good customer service.The woman, Shawnee, was waiting on me. I needed my phone to make an appt, it was 10 feet away. It took me all of 15 seconds to get it. But she couldnt wait! She went ahead and waited on the guy who came in the door. Nevermind I had already waited 10 minutes in line. She then said she would be right back w me!?! But she lied. What happened to completing with one customer before moving on to the next??Totally BAD Customer service. If I could give no stars, I would.
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October 2023 by William Jones
Stopped by on 4-Oct-2023 to drop off a flat tire for repair, or replacement if necessary. Was very pleasantly surprised that the tire only needed repair and was simply astounded that the repair was complimentary! Will always bring my family's vehicles here from now on for tire repair and replacement. Very satisfied customer. Big thanks to my service advisor Juan for getting me in and out so quickly.
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October 2023 by Andy Stern
$1000 bucks for bringing the car in for squeaky brakes. Still squeaking. Have really liked les schwab in the past
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August 2023 by Keith Buchanan
Sean the service provider was terrific and the cost was actually less than the quote that was originally given to me. I was impressed.
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August 2023 by Gregg A
Had my wife go in and get her tires rotated, it took them 2 1/2 hours to rotate her tires, unacceptable!!!!
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June 2023 by Mary Bart
Our rental was losing pressure in 1 tire. After refilling it 3 times in the first day we knew we had a major problem. Took it into Les Schwab, they patched it within 1 hour and didn’t charge us (I believe they charged the rental company). My husband raved about the service he received from very friendly staff members. Thanks much!
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June 2023 by Mark B.
Port Townsend Les swab is the worse of them all. Randy the manager is a incompetent pig. Along with the degenrants he has working for him. Half ass work and what they need is a audit.
