The Broken Spoke is a friendly, independent bike shop located in downtown Port Townsend, Washington. Since opening in December 2009, it has aimed to create a strong cycling community for both locals and visitors. The shop offers a wide range of services, including bike sales, rentals, and repairs. Customers praise the knowledgeable and helpful staff, highlighting their willingness to answer questions and provide personalized assistance. Many appreciate the honest and trustworthy service, such as when staff showed customers how to fix tires themselves and sold them the necessary parts at a fair price, saving money in the process. The shop is also known for its great customer service, with staff taking the time to make adjustments and ensure bikes are in good shape. Visitors from out of town have appreciated the extra effort, including providing part numbers for repairs to be done locally. Whether purchasing an e-bike, renting for a ride, or getting a quick repair, customers find The Broken Spoke to be a reliable and welcoming place for all cycling needs. Its commitment to community and honest service makes it a favorite destination for cyclists in the area.
Great service on our bikes and great product selection. Pete and James and the rest of the crew are upbeat and helpful.
May 2024
Great bunch of employees. Very patient and super knowledgeable. They helped my husband and I find the right e-bike for our needs then explained everything to us and made sure we knew how to operate it correctly. Highly recommended!
May 2024
Rented an E-bike and took the ferry over the Whidbey Island for a ride. Great customer service for my bike rental and a nice selection of options.
