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February 2024 by Volagi
Chris Nelson with Townsend Bay Properties informed me she had a prospective tenant whowanted to speak to me before he rented my accessory dwelling unit. I agreed and when he called me he asked me how often I'm on the property. I told him 2 to 4 times a month on average.He said, "I'd like you to notify me a day or two ahead of when you're coming here." I replied,"I'm not required to and I won't." He said, "Yes you are by state law." (I've had rental propertiesfor 50 years and a member of the Rental Housing Association.) I replied, "You're wrong about the laws and I will not rent to you." I wondered, "Is he trying to hide something"? Based on his point of view, I would have to get permission to rent to a short or long term renter.I told Chris that I was displeased with his response and said, "I'm sorry but I've told him no."He went around me, she agreed to rent to him. When I called her and told her, I was not going to rent to him, her response was, "Fine, you're breaking the law and he could sue you." Pay methe $60 he paid and don't call me again." I contacted my attorney, Chris Benis who affirmed that I was correct. She is supposed to be a licensed Realtor, yet she is giving legal advice to her clients that's inconsistent with state law.
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February 2024 by Tod Brundage
WORST PROPERTY MANAGEMENT company I have ever had to deal with !Bunch of KARENS running this business.I’m a veteran and worked with a new property management almost every three years.They only care about collecting the rent.Raised rent over $750 the last few years without ever fixing anything.825 W. Sims way is full of BLACK MOLD, drafty windows and doors, old electrical, old plumbing, no way to replace heating filters.Stay away, stay far away from them.Owners should drop them like a hot rock!
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January 2024 by Tod B.
Worst property management company I have ever had to deal with ! Bunch of KARENS running this business. I'm a veteran and worked with a new property management almost every three years. They only care about collecting the rent. Raised rent over $750 the last few years without ever fixing anything. 825 W. Sims way is full of BLACK MOLD, drafty windows and doors, old electrical, old plumbing, no way to replace heating filters. Stay away, stay far away from them. Owners should drop them like a hot rock!
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November 2023 by Lee F.
They're corrupt and have a history of cheating people out of their deposits. Had to take them to court just to get back a portion. But it was worth it. Save yourself the trouble by not doing any business with them.
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July 2023 by Ash
I am BLOWN away by how organized, professional and sweet this Management is! Dana was our Manager and she was so accommodating and kind! Dionne and Chris were just as sweet!
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March 2023 by michelle takasugi
My husband and I worked with Dana to find and secure a place in Jefferson County. She was extremely helpful, easy to communicate with, and quick to get the process handled. Since we are out of state, we had to do everything online, through emails, and virtual showing. The process couldn’t have been more easy. It was a pleasure working with her to secure a great spot in a place we have been wanting to move for a long time. Thank you, Dana!
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March 2023 by Will Barnwell
So far so good. The only people that got back to us in a timely manner while looking for housing in Jefferson County. Was able to coordinate a rental almost entirely online after an initial meeting with clear communication at every step. The move in inspection process for the unit was the best and most thorough I have experienced. Thank you Dana!
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September 2021 by Michael A.
Wow. Where to start? The original owner (Donna) is a nice person but has turned an otherwise successful business over to a woman by the name of Chris. This woman is clueless on customer service. As an owner, we had to several times point out the most current laws to her, only to be told that we're not in the business, therefore we could not know the law. It got so bad that she refused to talk to us. She was an obstructionist on behalf of the tenant. She cleared the move-out only for us to find horrific subfloor damage caused by a pet that was not allowed. If you are considering using this company to represent you as a landlord, I encourage you to beware.
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March 2020 by Chef J. Noah Martin II
Great people!!
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March 2020 by Shalae Lundgren
Tami is awesome!!! She is very knowledgeable & was able to help us find a beautiful home at a great price for our family. We love Chris too! Will definitely keep renting from them.
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March 2020 by Troy Cate
Tami is awesome!!!
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March 2020 by Kris Springer
We have been renting from the landowner through Townsend Bay Property Management. TBPM have been helpful when we have had issues and quite up front about timing for things within their control. Tami has been wonderful to work with.One thing to note, they are property managers but they may not be able to get more in-depth issues looked at without the landowner's approval. We were able to get minor things completed without much issue, but something major would require the landowner's involvement, and our landowner (God Bless him) would often wait as long as possible to get something repaired that was major.I note that many of the negative ratings occurred when vacating the premises. After 4 years, I have no doubt that we will have issues getting all of our damage deposit back. We have had the carpets cleaned once, so we know that it will be around $200 when we leave. Everything we need to maintain and do was in our lease. BTW, it is always wise to take move-in and move-out pictures.
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March 2020 by Allan Duane
This was a terrible experience renting from them. They treated me poorly and then took money from me in the end. Avoid them. I would of put zero stars but I had to put 1 to post this.
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March 2019 by mugen anderson
Tami is awesome
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March 2018 by Stephanie Moran
Tammy & the staff are knowledgeable, efficient, friendly know their stuff
