Verizon's authorized retailer, Victra, in Port Townsend, WA, is committed to providing the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the store's staff for their exceptional service. When a customer's phone screen was completely shattered during a vacation, the tech was able to access the customer's data and transfer it to a new phone within an hour, despite the damage. Another customer, who was with a different provider, was still helped to find the parts and pieces they needed. The store's team, led by Tyler Pratt, has been described as extremely helpful, competent, and patient, even when facing system issues. They have been commended for their friendly and knowledgeable approach, and for helping customers save money through business accounts.
Tyler was a huge help when my cell died. Professional, thoughtful, listened, and helped to resolve my issues. All while working with multiple customers. Then, he recovered almost every bit of data and pics in spite of a black cell screen and inconsistent backups. Couldn't have asked for better service. Thank you, Tyler!!
June 2025
Tyler solved my problems, explained the technology and made the experience less frustrating.
April 2025
The proprietor was very helpful and got me fixed up really fast.
