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June 2023 by Donna N.
The most ridiculous thing happened at PT Safeway today. I stood outside the restroom in the back of the store for 30 minutes waiting my turn. I finally knocked on the door. To my surprise a young scraggly looking employee jerked the door open and jammed his spray bottle in my face. He was yelling about how long it takes to clean a bathroom! I can tell you for 100% there had been no cleaning going on in that super filthy restroom!
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March 2023 by Brian D.
I went into the store for a few items. Needed to use the bathroom. It is filthy. Disgusting. Then there is no soap to wash your hands and no paper towels as it is has an air blower for hand drying. The toilet was a mess as was the floor. Safeway should do better.
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January 2022 by Urbana C.
For some reason, periodically rearranging the store into a nonsense pattern and playing music targeted at teenagers who are most definitely not the store's demographic are given a higher priority than serving customers who have no reason to believe they will find dried fruit next to coffee. If the manager (or Safeway corporate) thinks hunting for items will take us past more items that we will buy on a whim, they're wrong. I allow a finite amount of time for shopping and when I spend ten minutes looking for an item before finding it, that's ten minutes off my entire shopping expedition. The deli is a revolving door for employees and, because everyone who works there is new, they have no idea what they're doing. You can easily spend 20 or 30 minutes getting lunch meat and a container of potato salad at the deli and there's a good chance the lunch meat will not be the type you requested. Masks? The deli is notorious for young employees not covering their noses with their masks. Enjoy people sticking their bare hands inside the plastic bag that's going to hold your lunch meat? This is the place to shop. Properly wearing masks during a pandemic is not a high priority at this Safeway where, despite signs, employees and customers can be seen not wearing them properly. Expect your rainchecks to be honored? Not here. If you have raincheck for 3 of a particular item and only one is in stock, expect the manager to confiscate the raincheck rather than cross-out the 3 and write 2 and then tell you there's no guarantee an item will be available. Experienced cashiers (there must be one or two left) don't do that. Bagging? That's my pet peeve. Baggers receive zero training and applicants are clearly screened-out if they have common sense. I've had a bagger put all the canned and glass items in a single bag that must have weighed 40 lbs. I asked the manager to lift it and he said, "You should have asked for multiple bags." Huh? I put four bags on the conveyor belt. Blame the customer. It's the Safeway way. The pharmacy must be some sort of psy op experiment in frustration tolerance. The automatic call notification system tells you prescriptions are filled when they're not. Even calling directly and asking for verification that your prescription is filled and waiting still leaves a 50/50 chance that it's not. I returned repeatedly to find a prescription not filled and finally talked to the pharmacist who said the warehouse stock was low. This went on for weeks. I finally called the manufacturer of the prescription item to be told that it had been discontinued six months prior. One would have thought that would have been the job of the pharmacist. Long, long lines until that magical day when you arrive to discover that no one else is waiting in line. But wait, it still takes half-an-hour because no pharmacist is filling prescriptions. Getting a vaccination here? I can recommend a pharmacist who will surely qualify for the Olympic javelin throw. She attacked my arm as though she were playing lawn darts. Clearly, she was aiming for an internal organ. I feel sorry for the pharmacy cashiers who take the brunt of customers frustration and several of the store's other employees do their best (they go above and beyond, in fact) but, my god, this store is run by dunderheads. This raises the question of why I would shop here. I do so significantly less often than I used to do. However, the other options are a smaller grocery store with much less stock and prices 25 to 30% higher, a micro grocery store with almost no stock, no parking and prices 50% higher and the Co-op with much less stock, prices at least 100% higher and hordes of sprout clutching anti-pharm anti-vaxxers who think pummeled beet roots and fairy dust, or whatever, will protect them in a pandemic.
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August 2021 by Bob F.
I'm not digging this new remodel or whatever it is. Rearrange everything without any real improvement. The entire meat area vacated and replaced by juice?! Sugar water.
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October 2020 by Cooper B.
I love it! Safeway is my favorite place to shoot up dope In town. There are not many public bathrooms open during COVID, I appreciate Safeway for being so generous. It's not a far walk from the homeless shelter, so me and my buddies will get a bag of dope and head to Safeway! You can catch me in there most morning and even catching a glorious nod off some of the best Afghan #4 You've had!
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October 2020 by Rock M.
I don't know why there's all these bad reviews here. I am visiting from southern California and previously lived for many years in northern California, and this Safeway is like a whole foods compared to what's down there! I mean, fresh lobster and chanterelle mushrooms! And they were very fresh unlike the sad, old ones I've seen at whole foods in LA! I would have said you were spoiled by your food co-op, but even that is just mediocre and average like many other high priced "natural" markets that are in most communities now. It's certainly not the Berkeley co-op that I shopped at when I lived there many years ago. Be glad for this Safeway!
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April 2020 by Katy N.
4/4/2020 I bought goat cheese, $5. 4/4/2020 I went to the put the cheese on salad and before it was even open, I noticed mold all over it through the container. 4/8/2020 I brought my receipt and the still-sealed up cheese with the expiration date on it to the customer service counter. "We don't do returns, see this sign?" Not a "hi, how can I help?" Or "sorry we no longer do returns". And that was it. Well I'm so sorry to have inconvenienced you. I told the woman "thanks anyway, have a good night", no response and she just watched me throw the cheese away. I don't know who ran over her dog this morning but it wasn't me. Keep my five bucks for the spoiled cheese you sold me, but you lost a customer who just spent $250 last week. Anyone sell local eggs? This place is
