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September 2023 by Airi Lowe
I am one of the happiest clients, appreciating the follow up emails and detailed explanation of the work for my Matrix when I picked it up. Matrix looks like a brand new vehicle, nice and shinny. And the area damaged was restored beautifully!Thank you so much?Services: Painting
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August 2023 by Christie Hawkins
Super communication. The car was ready before the date i expected it. Everyone I talked with was informative and helpful
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July 2023 by Karen Meyers
John’s was fast, efficient, professional, and a pleasure to work with. Their attention to the details made me feel like this wasn’t just another repair job..Services: Painting
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April 2023 by John Gantz
This was a local body shop chosen by USAA, and well chosen it was. The work was excellent, and communication very good. Between supply chain issues and our tricky schedule timing was tough but the shop came throughService: Body & Trim
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April 2023 by Whitney Tatum
EDIT: I received a call and apology from Hannah and this shop. They offered to start my repairs as soon as possible and provide me with a Visa gift card to make up for it.Not an ideal situation but I appreciate the apology and fixing of their customer service issue.Original post:I took my car to them 4 months ago (November), and was told they ordered some parts, but the main part I needed was on national back order. Fine - not their fault.I told them my insurance was GEICO - fine, they work with them.I didn't hear ANY updates for months - so I called back in January - still on backorder. Fine - NO information about having issues with GEICO.Still no word a month later - so I had to follow up with them... again - and they proceed to tell me they decided not to work with GEICO anymore and I would have to pay the entire amount.I asked them to give me time to contact GEICO and call them back - they said I took a month to get back to them, so INSTEAD OF CALLING ME TO TELL ME THEY WERE CANCELLING MY ORDER - they cancelled it without informing me of that.And now, I have to start this entire process over again with another body shop.It seemed like such an "inconvenience" for Hannah to call me and update me or let me know what was happening. Not once did I get a call from them - all the follow-ups were on my side.
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March 2023 by Edward Skelly
Professional and highly communicative. Outstanding body work performed. Parts procurement issues slowed the process but CARSTAR Johns Body Shop Kingston, can not be faulted.Services: Body & Trim
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March 2023 by Whitney T.
HORRIBLE horrible horrible customer service.I took my car to them 4 months ago (November), and was told they ordered some parts, but the main part I needed was on national back order. Fine - not their fault.I told them my insurance was GEICO - fine, they work with them.I didn't hear ANY updates for months - so I called back in January - still on backorder. Fine - NO information about having issues with GEICO.Still no word a month later - so I had to follow up with them... again - and they proceed to tell me they decided not to work with GEICO anymore and I would have to pay the entire amount.I asked them to give me time to contact GEICO and call them back - they said I took a month to get back to them, so INSTEAD OF CALLING ME TO TELL ME THEY WERE CANCELLING MY ORDER - they cancelled it without informing me of that.And now, I have to start this entire process over again with another body shop.It seemed like such an "inconvenience" for Hannah to call me and update me or let me know what was happening. Not once did I get a call from them - all the follow-ups were on my side.
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January 2023 by J0n S
Very friendly and helpful staff. Kept me well informed. Finished sooner than expected. Even with supply chain issues, completed work a month sooner than another shop's estimate.Service: Body & Trim
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January 2023 by linux_admin
Great service. They communicated with me with updates about the car repair and when the repairs were finished, they cleaned the car too!
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November 2022 by Mike and Sherry Marrero
CarStar John's Body Shop did an amazing job on my 2018 Honda Ridgeline after hitting a deer earlier this year. Their customer service, professionalism, and work are beyond 5 stars. Not hoping for another accident, but I would definitely use this business again; HIGHLY RECOMMENDED!Service: Body & Trim
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October 2022 by Clarke Richardson
Have not ever been to a repair place this outstanding. They do everything here to include interfacing with the insurance company, as well as the car rental company. The work on the vehicle is excellent and it looks like it just rolled off the assembly line again, and they were fast and kept me constantly apprised with status updates. These guys obviously know what they're doing on repairs but the customer service is what really what really leaped out and grabbed my attention. This is without a doubt the most stress free repair job I have ever experienced on any of my cars, ever. Cannot recommend these people highly enough, they are superb. Best I've ever seen.Services: Body & Trim
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October 2022 by T Man (TMan)
Great experience with John's Body Shop. I had to order my truck gas tank door 3-4 months in advance due to shortages. When it came in, the shop held it for me while I was on summer vacation and did the work later. Great service and they never forgot about my door!Great paint work. Everything was as expected and done with quality. I will go back next time for sure if I need more work.Services: Body & Trim
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July 2022 by Jamie O'Shea
Excellent service and results, very welcoming and friendly. I received updates about work being done and I’m very satisfied and happy from start to finish. Malia and Jamie are the best, definitely recommend CarStar in Poulsbo WAServices: Painting
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July 2022 by Sierra Stack
Wow!! This place turned my car around so fast !! Went in for a dented bumper. Hannah provided the best possible service I was so relieved to have a friendly welcoming relatable person to walk me through the process ! The rental car collaboration they have is so convenient with pick up and drop off right at the repair shop. Best service. My car looks perfect !!Service: Body & Trim
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July 2022 by Jon Jaravata
Very professional, very friendly, and superb customer service. They were early as far as the completion of the job. Super nice work atmosphere! Job excellently done!Services: Painting
