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November 2023 by Jeff Vaught
Excellent customer service! I came in, Tyler greeted me, and I was able to look at a unit, make sure everything fit before I rented it and get all the paperwork signed in about 30 minutes. Way easy!
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October 2023 by Mark C
Tyler and Cohort at the Poulsbo location are awesome folks that operate with integrity and care. They took care of me and did what they said they would do. This includes 3 storage units and truck rental. The facilities are very nice there also. I can genuinely recommend this place.
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October 2023 by Marla Althouse
The friendliest staff I've ever encountered. Just minutes to setup the rental agreement and show me the space. Painless.
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August 2023 by Russell Mullin
Had a great experience at check-in with Lara, who was very knowledgeable and helpful. Overall, a quick and easy process.
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August 2023 by James Hanschu
The buildings are super secure, clean and well maintained. The staff are exception and are experts at customer service. I was only look g a for short term solution but given a the positive of this place I will probably be holding on to my unit for the foreseeable future.
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June 2023 by Bonnie Mariconda
Very steep ramps and impossible degree to drive a moving truck. What the heck?! When two people pull up one has to move. Awful. But staff was nice. Choose a unit nester to the entersnve.
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June 2023 by Rachael Archer
Tyler was very helpful and friendly when I was renting a unit. The grounds and unit are very clean and everything seems well organized. I will definitely recommend to others.
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May 2023 by bettina kiendel
So professional! Everything looks clean, well maintained, and loading/unloading was hassel-free. Grateful for Glacier West Storage.
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February 2023 by Jess S.
I am disgusted with how this business is treating a 73 year old retired veteran. He has been told that he is being evicted for spending "too much time" at his unit. How much time is too much time when your only belongings of 73 years is in a 5x10 unit. Hours of operation should be the hours he can be there at his unit. I don't think he's causing any harm charging up his phone and swapping out clothes in his pack and making necessary calls to find where he may sleep that night. Regardless of age, military service, whether homeless or not ANY person renting a unit to store THEIR belongings should be able to spend as much time as the gates hours are open unless causing some harm. Today he's supposed to be out by 6pm. I can't help him until out of isolation. Honestly, I was ready to move my belongings from another facility to this one but NEVER. I'd be kicked out immediately for the hours I spend sorting, downsizing and piano playing. This place can lower and lower prices but I'll be dead before my stuff is stored here.
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February 2023 by Sean Lyons
I rented a truck with car trailer in the summer of 2022. I actually rented them twice.All was as promised and ready to go. Good condition, good rental wxperience.
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February 2023 by Dorothy Kehres
Prior to renting the unit, Tyler Key was very friendly and helpful explaining what I needed to do to get my furnishings stored. When we arrived it did seem to take a bit of time to get set up on the computer. I was surprised we needed to buy our own lock, but it made perfect sense for our own protection. The unit was clean. The elevator a bit small requiring many trips, but all went well.
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December 2022 by Sandy McWilliams
Eva McAllister was very helpful with assisting me with the storage door jam and with the confusing first payment. She just started with this company and was very helpful…The young lady who signed me was amazing and knew I was on limited time to move in my items… her name is Gabby O’Brien.Both young ladies are a plus to your company!!! They were willing to help and very busy at the front office. The cameras were always on the whole time waited as they assisted customers on the phone. A++++!
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December 2022 by Annette Gurdjian
BEWARE! We rented a 5'x5' that was advertised as half off for 2 months. However when we went to our assigned unit, it measured 5'x4'. When we complained about 20 sq. ft. less, they agreed to give us 10% off. Then they gave us half off for only 1 month, even though our contract said two months. We brought this up several times, but it was never corrected. We had to challenge it with our credit card company. Thirdly, they charged us for the insurance even though we gave them a copy of our home owners insurance that covers our items in storage, and refuse to refund it. Once this company charges your credit card, you will never get it back, even if they owe it to you. We got out of there as soon as we could. STAY AWAY!
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December 2022 by J. Broholm
We’ve had a great experience with Glacier West Self Storage for the last year as our living situation changed and we needed to put away some of our belongings for a period of time. We’ve been pleased with the safety, security and communication regarding our unit, and are so appreciative of both Gabby and Eva for their help whenever we’ve needed it. We will definitely recommend Glacier West to our friends and family in the future!
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December 2022 by Shannon Kelley
Eva McAllister was such a delight at the front desk. Pleasant, accommodating, and efficient! She helped us to switch our truck reservation on the spot and we were on our way! Thanks so much for making a tedious task more fun!
