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March 2022 by MC Moody
Let me be clear the food is good - the service is absolutely horrible. We drop in every now and then and frankly it just doesn't get better. I don't want to see the store close but want folks to know bring your patience.
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December 2021 by Aly Stratton
Clean and convenient. Professional staff.
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September 2021 by pbauag
Mickey's highway. Toss!
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December 2020 by Maxwell D.
I've been looking for a unit to store a vehicle in and called today. The person that answered the phone was very nice and explained access to 10x15 and smaller units would be through a hall. He also recommended another place to try since they had no vacancies for the size unit I would need.
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September 2020 by christopher bills
Amazing experience! The location is just outside of poulsbo and in an area that makes you feel safe, we had a travel trailer and the layout of the lot made parking incredibly easy. This tied together with a fair price, last minute notice for reservation, and most importantly amazing customer service made our time here overall enjoyable. Mark is extremely helpful and understanding! Absolutely would recommend to anyone for their storage needs.
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June 2020 by Allen Brown
Beautifullocation. .
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June 2020 by Sabrina Chambers
Very pleased with the services and customer service we experienced while storing our furniture and items at Twelve Trees. The facilities manager's both assisted us tremendously during this time and the process was easy for sign up.
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June 2020 by Sabrina C.
Thank you for the great customer service I received during my time here. My items were always secure and protected! Appreciate the care and attention to detail the managers give.
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June 2020 by Eric Tallan
Secure, convenient, clean, friendly and a great value. We were leaving Alaska and needed safe, secure storage for our belongings. After searching the internet and making several calls, I found 12 trees, the staff is eager to help, professional and having a dedicated long-term resident manager that is willing and eager to help has made all the difference. Thanks to Mark and his team at 12 trees our transition from Alaska to the continental United States has been flawless.Very sincerely, Eric and Barb
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May 2020 by Jani G.
We have been with this company for 5 yrs plus.... ALWAYS PAID ON TIME! We go to our unit regularly getting stuff out for the business we ran. In the past 3 weeks that we have gone here we started realizing it smelled like mold and mildew. When we confronted Mark "The manager" he told us that somebody had died with wine in their unit and when the kids cleaned the unit out they broke a bottle of wine, but he had somebody come out to "inspect the air filters and everything was fine." We have had NUMEROUS items that we have brought home .... MANY OF THEM BEING FROM YEARS N YEARS PAST GENERATIONS that are growing mold on them.... including pictures of the mild and mildew we took. When I contacted Mark I was told it could be from water damage since we are at a corner unit when water damage can happen, and "He wanted us to move, to check out possible structural damage... and he could comp us two free months in the new unit that is above ground there. When I said we were moving things out and could he refund 2 or months of what we have paid or more considering that allot of our stuff is irreplaceable.... he said No.... not an option! After going there today and showing Mark there is white mold spores on the ceiling and showing more stuff in boxes of the mold growing..... and being upset that I felt he was blowing us off... not his problem as stated in the lease ....he called back 2 HOURS LATER to tell me I'm not allowed on the property anymore because I am not on the lease. Hmmmmmmmm.... wonder why he would be so obstinate about it after over 5 years of ALWAYS PAYING ON TIME N NEVER CAUSING A PROBLEM TILL MY STUFF IS RUINED!! DO NOT LEASE FROM THIS PLACE! I WILL CONTINUE TO BLOW UP MEDIA FOR AS LONG AS THEY ARE IN BUSINESS!! YOU MAKE ME SICK!
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April 2020 by harry brelsford
My company has used Twelve Trees for several years and we've grown from one unit to three units.The units have always been dry and clean without any incidents like rodents. Mark at the front desk has always been responsive and accomodating. My needs are starting to change slightly so we'll be downsizing back to one unit and assurdely we'll keep it with Twelve Trees!
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November 2019 by Ryan Kelly
Excellent service and very understanding. Also pretty well priced. They even called other places around to see if I could find somewhere cheaper. Other places were higher priced for the same space.
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August 2019 by Leigh Wright
I have been storing here for years, in the last three years i have found that their customer service has sky rocketed. The young woman working there is always super helpful and informational. The manager also has been such a kind sir. These people get things done efficiently! i only stopped storing here due to moving to another state. I would recommend storing here if you don't want to deal with no monkey business
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October 2018 by M E Colyott
Awesome manager.
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October 2018 by Dawn H.
We have used Twelve Trees for the last 4 years. We have had two units there and have been happy with the space. The management has always been helpful and polite. We have found the facility to be clean and well cared for
