Best Western Plus The Inn at Horse Heaven is a well-appointed hotel located in Kennewick, offering a comfortable and enjoyable stay for its guests. The hotel features an outdoor pool and a separate indoor pool, providing ample opportunities for relaxation. The rooms are described as comfortable, with amenities such as cable TV and climate control. The hotel's breakfast is a highlight, with a made-to-order omelet station that is highly praised by guests. The staff, from the front desk to the breakfast attendants, are consistently described as friendly, accommodating, and always wearing a smile. The hotel's location is also convenient, with popular establishments like Dutch Bros, KFC/Taco Bell, and a local grocery store within close proximity. While some guests noted a minor suggestion for improvement, such as having more than one mirror in the room, the overall experience at Best Western Plus The Inn at Horse Heaven is highly positive. Guests have expressed their satisfaction with the clean and well-maintained facilities, as well as the exceptional customer service provided by the hotel staff. Many have stated that they would definitely stay here again and would recommend it to others seeking a hotel in the area.
This Best Western is excellent. The staff were very friendly, and the landscaping was beautifully maintained. I’d definitely stay here again and highly recommend it to anyone looking for a hotel in the area.
June 2025
The staff was great. I asked the front desk (Angela I believe) for a cork screw we had forgotten and not only did she have one, she offered us two wine glasses, real wine glasses! Hats odd, excellent customer service. The room was great as well.
May 2025
I absolutely love this place! The continental breakfast is exceptional and includes made -to-order omelettes. There is an indoor, and an outdoor pool. Very clean.
