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October 2023 by Gardenia Sanchez
We had a great experience from the very beginning up until the very end with Nick and the Desert Valley Powersports team in purchasing a motorcycle. Everything went smooth, they assisted in us in every way possible, answered all our questions in detail and explained everything thoroughly. We were very pleased with everything and were provided with amazing customer service!
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September 2023 by lee glidewell
Issues such as age/arthritis have caused us to make a difficult decision. It's time to sell or trade our beloved Harley-Davidson touring bagger motorcycle, sooo, we strolled into Desert Valley Powerspots to look at side by side machines. We've known the owner since highschool, but he wasn't on site. We were greeted by Dale, a pleasant gentleman in a Hawaiian-themed shirt. Dale took the time to explain several different models.We're interested in something that can be used year-round, including doors, glass, heat, wipers, etc. Most of the models are already equipped with tow receiver, winch and gnarly off-road tires! There is a particular model that the store built that ticked every box on our wishlist...then the price was revealed. Whew! A bit out of our reach, but, gosh, what a magnificent machine. Equipped with tire chains and a snow plow, this would be an awesome thing to play with. Perhaps even make money with during the winter months... still thinking ??? about it... y'all stay tunedGiddy up.
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August 2023 by Chris Gordon
Great prices friendly people love my quad
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July 2023 by Linda Smith
Tommy Boy was fantastic! Very helpful, knowledgeable, and friendly. Above and beyond customer satisfaction. Definitely would recommend this place.
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July 2023 by Stephanie Delorme
Great experience!! Got in and out, everything was ready when I arrived. Tommy and Tony were amazing! Would definitely buy from them again!
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July 2023 by Joseph Allen
Very disappointed!Took some tires in for a simple tire removal and put new tires on. Got my wheels back and I had a significant scratch on one of my wheels. All the tech told tell me was "sorry it happens at times." There was no discussion of compensation whatsoever. I am very disgusted being that I take pride in taking care of my equipment but I can't take it into a shop and they don'tdo the same for my stuff. I would be very hesitant and afraid to have the shop do any major work on a motorcycle if they are scratching up wheels while doing a tire install.
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June 2023 by fabian martinez
Here I had a great experience all around. Great customer service and very helpful. Took the time to walk me through the entire bike and also through the manual for maintenance details. Would definitely recommend you buy from here.
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June 2023 by Kevin DeForrest
Tom and the desert valley team were all fantastic - excellent purchasing experience! Tom quickly answered all my questions and his insight and feedback were more detailed than the three other dealers I had talked to. Because of this I decided to not buy from my local dealer and traveled from out of state for purchase. The honesty and integrity of this dealership (Tom & Tony) have won over a new customer for all my future motorcycle adventures!
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April 2023 by R Magnussen
I can't say enough about my buying experience at Desert Valley Powersports. Every person I worked with was very knowledgeable, and helpful from my salesman Tom, to the sales manager Dale, and Tony in finance. I never felt pressured and Tom went out of his way to help me decide on the right BMW for me.The drive from Wenatchee to prosser was well worth the excellent customer service I received from everyone at Desert Valley Powersports.
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April 2023 by Drew Smeback
Tom in the Client Advisor -Sales department was great to work with. Very responsive via their text/mobile communicators. He helped me get a great deal on a new CFMoto four wheeler. Tony, the finance manager, was very friendly and thorough with the paperwork and took the time to explain all the warranty options available. I feel like I walked out of their store well informed and taken care of. I appreciate their customer service.
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April 2023 by Gustavo Mendoza
It was a really cool experience.from walking in and seeing the bike of my dreams,having the guys on the floor tell me all about it, walking out with it . Completely hassle free and left feeling great about my purchase.
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February 2023 by Max Orsini
Thank you for the great experience!I would like to mention that I have over 19 years of experience in the Luxury Automotive Industry . I sold personally and trained sales representative for many luxury brand's Lamborghini, Audi, Porsche, Mercedes and BMW.My experience started with several phone calls all over the West Coast, I was looking for a particular model of BMW a R1250GS or GSA 2022. I can definitively say that I was totally disappointed by the response I had or did not have by most of the BMW Motorrad dealers . 4 out of 7 did not even call back or respond to my mail and phone calls. What was amazing is that already purchases two previous years and sent at list 6 friends to buy from them. Another disappointing experience with another dealer that just with a brief email they let me know that the bike I reserved verbally and even after offering a deposit was just sold under me (keep in mind, I just purchased a BMW R18 from them 4 months ago) . Shameful. Well now to the positive !!Tom at Desert Valley Powersports was the only one that promptly answer the phone and follow up immediately with an offer. just a phone call and all was done. I am from another State, Central Oregon about 4 and 1/2 hours away. He was very personable , knowledgeable, patient and low pressure and when I offer a deposit to hold the bike the answer was " We are people here that always keep their word" and they did. (rare quality these days!!).I could have bought my BMW several hundreds of miles closer to home, but Tom absolutely sealed the deal for me. The entire team including the Owner and Tony in finance made the entire experience totally amazing. I ended up leaving with a new BMW R1250GS 40th Anniversary that I absolutely love and a wonderful experience that I am sharing with all of you. I will be returning to them for my future purchases and even service. I have nothing but great things to say about this dealership. Tom and the entire crew are hands down the best sales team I had the pleasure of dealing with. Communication was great, no misunderstanding, pressure or surprises , my new bike was outside the Dealership accessories just verbally discussed already installed even put tabs in my owners manual about important information ,gave me a run down on the bike and even single handed loaded and secured the bike on my trailer, respectful of my time and my long journey back home. That shows, commitment, professionalism and genuine care in providing great service. Other Dealers in the BMW Motorrad dealership network should learn from Desert Valley Powersports and I am proud and confident to suggest any potential buyer to at list give them a call, you will not regret it.Thank you guys I will make sure to come and visit you again...
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February 2023 by Melissa Wasley
I wouldn’t use their service department for anything. Been quoted two different Time different prices on a full service on our Yamaha Wolverine 850. We also need a shock replaced under warranty. Took seven months to get it in and installed. Communication in the service Department is nonexistent. We had to call to follow up with services being done. So frustrating. We will not go back to use the Service Department what so ever. Tom our sales person was awesome he knowledge and pleasant to help found the ride ride you need. I would recommend him.
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February 2023 by Sam Hooper
I travelled an hour to Desert Valley Powersports to get my ‘23 BMW R1250gsa break-in service done. The service manager got me scheduled for the next day. I picked it up at my convenience later in the week. There was a service recall for this model bike. They completed the service and the recall all in one visit. I couldn’t ask for more, except maybe they could have washed my bike.?I pay attention to the little details and the service manager was patient with me as he explained the service bill in detail. I had a good conversation with the sales staff. I really appreciate having a good relationship with a dealer and I believe Desert Valley Powersports deserves 5 stars for this interaction. Thanks Gentlemen!
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December 2022 by Lindsey Getchell
We brought our Yamaha boat to Desert Valley Powersports in Prosser to get winterized, after taking our cover back off to clean the boat out, I saw that the interior had a grease handprint on our seat, right where someone would reach to help put the cover on. I don’t think they realized their hands were dirty. I reached out to a manager there, Chris, told him the situation, and he immediately told me that was not acceptable and asked what he could do to make it right! To not put us out, he CAME TO OUR HOUSE and picked the boat up, brought it to the shop and had it detailed. Not only did they get the grease mark out, but buffed, waxed and cleaned the entire boat like new. He also dropped it back off at our house. Chris went out of his way to make it right, and we really appreciated it!
