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January 2024 by Nancy H.
I'm only rating the Sales Dept. I give it 1 star because Olivia Guthrie was able to locate my "special order" car. My car was brought in by rail to Spokane mid-December '22. Sales manager told me my car was loaded on transport to arrive from Spokane to Prosser January 5-7. It did NOT arrive. 16 conversations with Denchels Sales management, STILL NO CAR!! They lost it in Spokane!! Olivia was able to locate it. Yes, it was in Spokane, abandoned at a Lincoln Dealership. I did not get delivery until May 3, 2023 Denchels Ford is no longer owned by Denchels. It is part of Pierre Ford from the Seattle area. The Pierre Ford management doesn't return calls!!
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January 2024 by Taylor Steiner
This place doesn’t even deserve the single star. Absolute nightmare to work with their service department. If you want to be without a vehicle for months, spend thousands on a rental, be given the run around, and then STILL go home with a vehicle that has the same problem it went in with it, this is your place. An embarrassment of an establishment.
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October 2023 by Carol M.
Alex was extremely well versed and knowledgeable with the 2023 Ford Escape that I purchased today. Super personable and made the transaction super easy. Awesome salesperson and awesome dealership. Thank you Alex!
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April 2023 by Robert R.
Great job. Very informative. Investigated problem thoroughly. Explained fix. Met the time promised.
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March 2023 by CASSANDRA FRANKLIN
Mikie sold us our new Jeep. Great service made purchase simple and very pleased with vehicle. Would recommend!
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March 2023 by Ray S.
Never again. $256.07 for a oil change which included 1gal of DEF that I didn't ask for. Guess I should've asked if I was going to get ripped off. My bad. Ford in Yakima does the same service for $120 including your DEF topped off. Also couldn't give an answer on a factory warranty issue with my DEF sensor.
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February 2023 by J Gmolossus
This place is a HUGE SCAM!! Buyers be aware! They will run your credit about 15 times and won’t tell you. The service department will say they worked on your vehicle and not do a thing go to Corwin in tri cities for a good ford dealer
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February 2023 by Jake Forty
Excellent communication and speedy process. Thank you especially to Brandon who sold me my car.
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February 2023 by Matt Dixon
Service department flat out lied. We scheduled an appointment to have our Mustang Mach E updated to receive its self driving capabilities. Showed up at the appointment, and not only did they say we didn’t have an appointment, they flat out informed us “Ford said to wait a couple months because they rushed the service bulletin.” The service advisor went on to describe a recent upgrade “they attempted” that required the panels in the trunk to be removed.Now, mind you, the bulletin doesn’t require this, so I’m not sure where they got that. When I challenged them on this, and even showed them the actual bulletin, they lied again; “That is updated and we’ve been advised not to do it by Ford corporate.” Angry, I left the dealer and immediately emailed Mike Levine, Director of Ford Communications. And guess what? He confirmed they were wrong. Thankfully I’ve been put in touch with a more competent dealer.What’s sad is we bought the mustang here. But, buyer beware, you WILL be charged an outrageous Dealer Markup Fee.Hopefully they put that money to updating their facilities, too. We love the car, and don’t regret getting it. But do regret dealing with Tom Denchel.
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February 2023 by dylan leija
I appreciate how quick they got job done. Thanks
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May 2022 by Matthew D.
Service department flat out lied. We scheduled an appointment to have our Mustang Mach E updated to receive its self driving capabilities. Showed up at the appointment, and not only did they say we didn't have an appointment, they flat out informed us "Ford said to wait a couple months because they rushed the service bulletin." The service advisor went on to describe a recent upgrade "they attempted" that required the panels in the trunk to be removed. Now, mind you, the bulletin doesn't require this, so I'm not sure where they got that. When I challenged them on this, and even showed them the actual bulletin, they lied again; "That is updated and we've been advised not to do it by Ford corporate." Angry, I left the dealer and immediately emailed Mike Levine, Director of Ford Communications. And guess what? He confirmed they were wrong. Thankfully I've been put in touch with a more competent dealer. What's sad is we bought the mustang here. But, buyer beware, you WILL be charged an outrageous Dealer Markup Fee. Hopefully they put that money to updating their facilities, too. We love the car, and don't regret getting it. But do regret dealing with Tom Denchel.
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February 2022 by Scott O
Called to make an appointment for a host of scheduled maintenance items on my diesel truck and was able to make one for the next day! Oil change, fuel filter change, rear differential fluid change, and transmission fluid change, plus had a transmission shifting problem looked at. Everything done in one day, on time. Oh, and they washed the truck afterwards!
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February 2022 by Steve Hiatt
Koty and his coworkers are very personable. He assisted us well in find our repairs in an extended warrantee.
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February 2022 by TIM Dean
Very fast, professional and courteous. Would reccomend.
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February 2022 by Karen Mauch
Awesome customer service in the service department
