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January 2024 by Kell Carter
Very friendly and so helpful, thank you ?
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November 2023 by Jme L.
Awesome customer service
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September 2023 by R.J. Murphy
The woman working the front desk (was standing by the nameplate Broca but was not wearing a name tag and would not give her name) between 12 and 12:15 on 08/31 was incredibly rude, shouting at me across the floor that an unlabeled area was "for employees only" and that I needed to "get to the back of the line and she would help me in a minute." All I was doing was looking for a restroom at my bank. If an area isn't for customers it should have an "employees only" sign that is easily visible. I won't be coming back to this location.
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April 2023 by K RN
They have no interest in good customer relations. They will hold onto your loved ones money, then send you a notice they're going to let the state absorb it after years, then refuse to write it to the LEGAL PERSONAL REPRESENTATIVE, with all legal documents. I had to coordinate with my own credit union to be able to close the estate and finish up. When I showed unhappiness of having to jump through more hoops the in-house representative, Jade, started saying how all banks are the same. They're not. Chase was hands down the most difficult bank I have worked with.
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March 2023 by K R.
They have no interest in good customer relations. They will hold onto your loved ones money, then send you a notice they're going to let the state absorb it after years, then refuse to write it to the LEGAL PERSONAL REPRESENTATIVE, with all legal documents. I had to coordinate with my own credit union to be able to close the estate and finish up. When I showed unhappiness of having to jump through more hoops the in-house representative, Jade, started saying how all banks are the same. They're not. Chase was hands down the most difficult bank I have worked with.
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March 2023 by Ann M.
This branch is really pretty awful. I needed a cashiers check, and even with plenty of cash in my account, I was charged a huge fee. The teller was a j*** about it, forcing me to completely suppress a frustrated response at the outrageous fee, demanding I act happy about being fleeced, the silent threat being he would not complete the transaction if I did not act with a response he wanted. He definitely did not care at all about my frustration or the fee being charged. go somewhere else for friendlier treatment.
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March 2022 by Brandon Waugh
Horrible excuse of a "banking institution." They refuse to cash payroll checks and place 2 week holds on deposits. Chase doesn't care about it's customers who need their money to actually pay rent and buy groceries. The incompetent staff at Chase would rather see you homeless and starving than do anything to help.
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November 2021 by Meg
Generally speaking going to banks is not one of my favorite things to do, but the staff at this branch work efficiently, are communicative, and go above and beyond to make sure you’re taken care of. Chase in general is like a 8/10 but this branch is 10/10.
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November 2021 by Doc Svet
J. P Morgan was the scummiest of weasels. Even while rotting in the dirt, his M.O continues to infect every part of this organization and it's associates
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October 2021 by Elijah Kyle
Jose always provides excellent customer service.
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August 2021 by Marissa Gonzales
You guys do a good job here! Keep it up
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May 2021 by Pyranos
Professional, and very friendly.
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January 2021 by LM V
Worst customer service of any Chase branch
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October 2020 by mohammed al-mazeedy
I have been banking with chase for over 5 years I have never complains about their system or any of their branches. However, pullman's branch is different story, I have been trying to make a wire transfer where I scheduled an appointment, and when I showed up on time the banker was on lunch break!!!!!. I have waited around 10 minutes and she/he never showed up. The casher said she will do the wire transfer from her windows, which it did not make since as the wire transfer needed the customer to confirm all the data before sending it. And this is not the only issue I faced with them, as it is obvious they are either short in stuff or they are not doing their work right. If you leave in pullman or near the area and you have to come to this branch I recommend you to bank with different bank.
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October 2020 by Ken C
Everyone is super friendly and helpful!
