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January 2024 by Fahad
Car rental was good, staff were helpful.
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January 2024 by Shiraz N
Made a reservation online through the Enterprise site as I always do. Had the person at the office call me the morning of and tell me he didn't have any cars for me and I shouldn't book last minute (it was the day before). I asked him for the corporate number and he told me there was nothing they could do. He says he had 12 reservations and only 3 cars on the lot, which turned out to be a lie. He restated that I shouldn't book last minute, that he wouldn't have a car for me, and that he had the final say. Ultimately my reservation that I was counting on was cancelled without my doing about 1.5 hours before pickup. Definitely will not use enterprise from here on.
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December 2023 by Shiraz Nelson
Made a reservation online through the Enterprise site as I always do. Had the person at the office call me the morning of and tell me he didn't have any cars for me and I shouldn't book last minute (it was the day before). I asked him for the corporate number and he told me there was nothing they could do. He says he had 12 reservations and only 3 cars on the lot, which turned out to be a lie. He restated that I shouldn't book last minute, that he wouldn't have a car for me, and that he had the final say. Ultimately my reservation that I was counting on was cancelled without my doing about 1.5 hours before pickup. Definitely will not use enterprise from here on.
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September 2023 by Sandra Copenhaver
Very good vehicles very friendly staff and I would definitely use them again in the future.
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August 2023 by Theo Johnson
Customer service is very good. Bryna was understanding and attentive. I would appreciate having a GPS system that is more reliable, but, all in all, it was good.
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August 2023 by Brandon Johnson
These folks are the best and know how to take care of their customers. Great management and great specialists to make your day as smooth as possible when you need to get in a rental.
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June 2023 by Becky Rice
Excellent service! Charles had us in our car and on the road in minutes!
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May 2023 by David Gonzales
Stays open for 4 hours on Saturday, who works for four hours than thinks they have enough money to pay for your bills. Closing 12 pm is the dumbest thing I’ve ever heard. Told us our appointment to grab a car is @ 11 without notice they’re closing @ 12. We live out of town if we didn’t have our car we would’ve been walking.
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April 2023 by 徐浩
cannot give 5 stars since the car is not washed when I rent. Sometimes the staff claims that the cold weather is to blame. However it still can be improved. Sometimes it is not freezing cold so there should be a chance to wash the car, at least the windshield and trunk area. It is not only for hygienic concern but also for safety. Since driving a car with dirty windshield can be dangerous. Many thanks if it can be improved!
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April 2023 by Kelsey Styhl (Kittylover123)
I had a wonderful experience with the staff. Specifically one man, I can’t recall his name (maybe charles?) was immensely helpful and made my return easy and stress-free. I hope he gets the recognition he deserves. Thank you!!
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March 2023 by Kelsey Styhl
I had a wonderful experience with the staff. Specifically one man, I can’t recall his name (maybe charles?) was immensely helpful and made my return easy and stress-free. I hope he gets the recognition he deserves. Thank you!!
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February 2023 by Sergio Andrade
Got a free upgrade from a Jetta to a Fusion. Employees are really helpful and polite.
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December 2022 by Raj Inamdar
I needed to switch my rental car due to poor front light and more importantly to have a AWD vehicle so that I could drive through Snoqualmie pass.Charles Button was very helpful in understanding my problem and provided one of the best customer service I ever experienced.... And it snowed a lot this weekend! Snoqualmie pass had a lot of snow!I have thanked you Charles many many times when driving through the snow!Thank you! ?
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December 2022 by Sam Chadwick
Charles and team were very nice and helpful. Super quick service and everyone was very friendly
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November 2022 by Casey D.
The best place to rent a vehicle. This group of people have the best customer service. Multiple times have gone out of the way to find what I need. 10/10!
