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February 2024 by Chelsey Cancio
I wanted to do a virtual appointment and go all the way to the end and the website said I had to call. So I called and a guy from this office said he would help and we did a video appointment an hour later. He then said he was in over his head with my tax return and scheduled me for an appointment for another man for today at 9am. I joined that video and no one showed up. I called and the lady said the man wasn't even scheduled to be there until 11. She kept trying to blame a call center agent for making the appointment and I had to keep correcting her that it was someone specifically from her office. She scheduled me another appointment with the same man for 530 and he didn't show to that one either. I called and he said he sent me a link and basically told me to just use H&R block website because he has to charge me $400 to use his service...
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August 2023 by Nancy Moore
Not going back here. Paid double fees to file was penalized for their mistake and still my taxes are not fixed and not reimbursed for double paying. I have the receipts to prove it.
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May 2023 by Jacob Perez
This location isn't open as of April 22, go to Moscow
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April 2023 by Antranik Kirakosian
Alex was very helpful, kind, and knowledgable. I recommend checking out this H&R Block location for your tax prep needs. I was in and out of there in 1 hour which I greatly appreciated.
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March 2023 by Deachon Everett
Was very kind a helpful explain me what would benefit me with my taxes
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March 2022 by Chuck Paul
Enjoyed the service and the personal interaction
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February 2022 by Trina Anderson
Kathie knows what she is doing. If I have questions she gives me a straight answer I can understand. She is fast, efficient and friendly.
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August 2021 by KateLyn Slippy
The man that did my taxes was great fast and I believe he did everything in his power to make sure I got the absolute most that I possibly could back on my refund I can not say the same about the lady that did my taxes the year before but this time he's a gem and deserves a 10 star rating
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April 2021 by Amandeep Dhaliwal
Amazing service and the way my queries were listened and addressed.
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April 2021 by Ashly Smith
I feel my tax agent was rude at times and did not do a great job of explaining to me why I owe so much this year as opposed to last year. I usually do my taxes with H&R Block but this year was not a great experience for me and is definitely my last time filling with H&R.
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March 2021 by KateLyn Peterson
The man that did my taxes was great fast and I believe he did everything in his power to make sure I got the absolute most that I possibly could back on my refund I can not say the same about the lady that did my taxes the year before but this time he's a gem and deserves a 10 star rating
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March 2021 by Jae Monette
I very much trusted that Ms. George was an experienced and competent professional, and she had a wonderful demeanor.
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March 2021 by Kristina Chatlos
So very bad experience with Moscow office thought pullman was going to fix it and once again i was wrong i have filled 17 years with wenatchee east wenatchee ellensburg Yakima as well as yelm wa and never had a problem we moved to this area and not impressed so 1st lady yes i applied for emerald advance looking me in the eyes she did not went to get it fixed for some reaason oh sorry i cant so we call there bank and are told yes yes they can so why is no one helping me??? We needed this so i didnt have to go through hrain surgery alone.. Please manager owner someone help me and contact me
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March 2021 by Josh Crear
The lady that helped me was super nice, professional, and amazing.
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March 2021 by Bryan Hollenbeck
I haven't experienced working with them
