-
February 2024 by Veronica Wilson
DO NOT GO HERE!!! My car was perfectly fine and just needed an oil change. They messed up adding coolant and now the cooling fan on my car won't stop running and the check engine light is on. Went back and asked to speak to the manager. He and the district manager both tried to gaslight us and lied to our faces about not being responsible. I paid almost $175 for my car to get damaged and now need more service from the dealership. Absolutely the worst possible service I've ever experienced.
-
December 2023 by Kristi Barnes
I truly appreciate Jiffy Lube that even though they couldn't fix my car, they were willing to refer me to someone else... They were great when I asked them some questions about my vehicle. Even asked the mechanic if they thought they could fix the problem that I was having at the time with my car. Instead of wasting my money and time and their time, they referred me to someone else, (much to my surprise they were just as amazing at servicing my car) and was very courteous, friendly, reasonable in price, and extremely knowledgeable about my cars problem and fixed it-**Jerry Auto Repair in Pullman WA ??
-
November 2023 by Kaylee H.
Had an oil change done here over the summer before we left town for a 300mi drive and by the end of the drive there was absolutely no oil left in the car. The car started making a rattling noise, the power steering was a mess, our dashboard lit up like a christmas tree. Left a voicemail and never received a call back.
-
November 2023 by Marysol Mata
Terrible service, they did not place my air filter back in my car properly which cause my car to breakdown and need to be towed. They also messed up my oil change and had oil leaking from my car because they did not have a gasket on the drain. They are unable to do their job properly. DO NOT GO HERE!Service: Oil change
-
November 2023 by Greg Woods
Needed my battery replaced and Tristan did an incredible job. Everyone was super friendly and helpful!!Service: Battery
-
November 2023 by Gretchen H.
Unqualified personnel working on cars. Follow up on service not good. Poor responsiveness. Not trustworthy.
-
October 2023 by Pam Roundy
This experience was great!! I especially liked the fact that a female was there. She was friendly and knowledgeable. I watched her check out a couple other customers and she did a great job! She is a great asset to the company!Service: Oil change
-
October 2023 by Erin Lasher
Typically, I ask my husband to take my car to get an oil change because I'm tired of being mansplained to and upsold on services I don't need. However, this experience at the Pullman Jiffy Lube was totally different.I drove up and Zach greeted me, was very friendly, and showed me inside to the waiting area (Free wifi and coffee). Another employee, Jordan, walked me through all the recommended services. She was so great about telling me which services were more urgent and which ones could wait. Typically, this would not be the case and you're told you need all the services immediately.I really appreciated the time and effort that went into the service and all of my questions were answered. I will absolutely be going back to this Jiffy Lube. The customer service was excellent!
-
October 2023 by Aubree Flanery
You have a great team at the Pullman Washington location. Even though they were insanely busy they were friendly and took time to explain everything.Services: Air & cabin filter replacement
-
September 2023 by Connor Henry
How hard is it to change an air filter? These guys cracked my air intake and didn’t plug in any sensors. I have half a mind to send them a bill for my new air intake since I can’t drive my car now until it’s replacedServices: Air & cabin filter replacement
-
September 2023 by Zack B.
First and will be last to come here. Horrible expereince, rude employess and $80 for just an oil change is riduculus.
-
August 2023 by Daniel Greene
Do not use Jiffy Lube. They ruined my filter housing. Do not come here
-
July 2023 by Madeleine Julianne
Staff were extremely friendly and very helpful. Service was quick and well priced.Service: Oil change
-
July 2023 by Ed D.
On June 21, 2023, I requested an oil change service, which came with complimentary inspections. This isn't the first time I've gotten a loose reinstallation for my engine air filter! They inspected it and asked if I wanted to replace the filter to which I said no. They were busy that day, and clearly didn't bother putting my filter's parts back properly! I will never go here again or any Jiffy Lube locations. Correction from my last review: I meant to say "reinstallation for my engine air filter", not "reinstallation for my cabin air filter".
-
July 2023 by Karl B.
I took my car in here and got a simple oil change. Within a couple weeks I noticed a big oil leak and took it into imported car services. There I found out that they didn't tighten the OIL DRAIN all the way. I spent $333 for imported car services to clean up all the oil and fill my oil back up. This is absolutely ridiculous and I will NEVER go here again. I could've done a better jab myself. Sad that a place that specializes in oil changed can mess up in such a dumb way.