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November 2024 by El Bishop
Everything everywhere said there was breakfast and when we went to get it nobody was even in the office. When I called they were rude and said there was no breakfast, but there was on the weekends. Which is stated nowhere. Leaky faucet drove me nuts all night and so did the road right outside. There was also a bug in the shower.
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January 2022 by Christina Lewis
I booked this hotel through Orbitz and it wasn't until I got to the hotel, after more than 5 hours of driving on a weekend where all hotels in the area are completely booked, I found out the hotel is closed. The hotel was still accepting bookings but never sent anything out to anyone with a booking that they were closed. Now I'm stuck in the area without a hotel and no idea where I'm going to stay. The owner acted like it wasn't her fault and was completely unprofessional.
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January 2021 by Cory Nelson
Super soft bed! I was pleasantly surprised and I will be choosing them for all my future pullman stays.
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January 2021 by Eric E.
Because of the wifi service. The room was very nice, the best bedding I've seen for this price. But, the TV didn't worked and when I asked about it they said the power strip was probably off, which was dead-center behind a 200lb piece of furniture on the floor. There was no way to get at it without moving the entire TV, console, microwave, etc. But, that wouldn't be the case in every room THE MAIN ISSUE was the wifi. The whole reason I got a room was to get in some uninterrupted hours of work on the internet. The wifi connection would work for 5min and then stop, I'd try to reconnect, eventually it would reconnect, work for 5min and quit again. I called the desk, she reset the router-- same problem, never changed. This hotel has great potential to do very well, the rooms are beautiful for a good price-- but, this wifi problem will keep anyone from coming back, and they'll tell their friends. Fix that and you've got a great hotel.
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January 2021 by Lez Bo
I stayed here with my wife and kids. The parking was tight. The rooms were very clean, beds were Very comfy and the staff was nice. Overall it was a very good experience. Definitely will stay
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June 2020 by Wendie Jesson
So very bad.... It wouldn't be so awful if they used some of the room overcharge to fix up the property. But definitely not worth the fee when the sink is hanging off the wall, the carpet smells like dirty diapers and the "blackout curtains" are literally shredded...
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June 2020 by Kevin Strawn
Decent place to stay the night
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January 2020 by Tony Hutton
Price was good. Location okay. Walls are as thin as paper. The hallway echoes like a cave so you can everyone outside the door.
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January 2020 by Jay Lee
UPDATE: Talked to a local he said out of all the hotels in pullman this is the last one he would stay. He said the janitors steal if you leave anything in your room its took and the front desk people are rude
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January 2020 by Wendie Price-Jesson
So very bad.... It wouldn't be so awful if they used some of the room overcharge to fix up the property. But definitely not worth the fee when the sink is hanging off the wall, the carpet smells like dirty diapers and the "blackout curtains" are literally shredded...
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January 2020 by Linda Spurlock
We stayed here March 1st and 2nd 2018. The room was clean and beds were comfortable. New paint and upgrades were obvious. Nice wide screen TV. Microwave and small refrigerator. Would like to see a coffeemaker in the room although there was coffee available in the lobby. The parking lot was kept clean as much as can be expected with the amount of snow in Pullman at the time. Sushi restaurant and coffeehouse “Zoe” both excellent and within walking distance. If you want the RItz or are expecting a Seattle type of hotel go elsewhere! If you want a nice plain room at an excellent price this is the place for you!
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January 2020 by David Penn
I wouldn't stay here again if they paid me. I'd much prefer to book an hour away and drive to campus. Absolutely atrocious customer service. They care only about making money and are too foolish to realize pissing off their customers costs them in bad reviews and no return reservations. -- Update -- Nendel's seems to think someone else sets their policies. Since they set the policies with no flexibility to make profit over provide customer service, it still is on them. Stop blaming policies and think of ways to make the customer happy.
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June 2019 by Gary Rouse
It worked clean
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June 2019 by Michael
Fine hotel.
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June 2019 by Tony Roscelli
A little rough around the edges, but room was clean and bed was soft.
