-
February 2024 by Bruce Manning
Very grateful for outstanding customer service today by Jesse at your Pullman, Washington store! I needed hard-to-find windshield wipers for my RV, and was daunted by the prospect of trying to install them myself. Jesse greeted me from behind the counter as soon as I entered the store, asked me what I needed, searched in the appropriate aisle and the back of the store to find the two, unmatched sizes with complicated installation, then unpackaged them and installed them for me at my RV outside the store. As a senior citizen often frustrated by customer service other places, I was thrilled to find a place and an employee who really cares! Will definitely patronize your store for all my auto parts needs going forward.
-
February 2024 by Patricia Noneyabuisness
I needed 3 new wiper blades and wanted rain ex...they had them put to the side and Jessi was so kind to put them on for me!! Love that about o'riellys Thank you!
-
February 2024 by Ducci
The O'Reilly Auto Parts, located in the heart of Pullman Washington, is a great store! They have a huge selection of anything you could possibly need for your vehicle. The best part about this O'Reilly's, is the hard working employee DAVID! I've gone in there numerous times and David's helped me figure out everything I need to know and has great customer service skills!
-
February 2024 by Alexander Kirkpatrick
Great place, staff is super helpful!
-
September 2023 by Jesse Steele
Great selection and service. Workers are there to help and do a great job. Have never been here and not found what I needed!
-
July 2023 by Matt Meester
Great parts store with knowledgeable staff. Not their fault the computer systems stink and website is worse.
-
July 2023 by Eric C
Friendly employees who helped me find exactly what I needed.
-
June 2023 by Robert R
Staff is helpful looking up parts for you and getting what you need, those parts aren't always very quality though. But you get what you pay for
-
June 2023 by Michael
Staff is helpful looking up parts for you and getting what you need, those parts aren't always very quality though. But you get what you pay for
-
May 2023 by Jim Cunningham
I called way ahead of time. Apparently too early. Although I was not told this. I spent a good amount of time on the phone ordering parts and told my customer service rep that I wouldn't need my parts till the last Wednesday of the month. I was redoing the whole top end of my old out this weekend. I'm usually really busy so my Ma-in-law picks up my parts. Bless her. When she got there half the parts weren't there, she was told I didn't order them. That was wrong, then she was told I only put a couple parts on special order and hold, then she was told they only keep ordered parts for 6 days. None of which my customer service rep told me. I was told all my parts would be waiting. They were convincing enough when she got home even she just flat told me I didn't order them or didn't know what I was doing. Doug...... You dropped the ball. Thanks buddy. I might have to go somewhere else for a while. I'm chasing parts now instead of finishing my project.
-
May 2023 by Trixie Z
Incompetent service—I stopped by because one of my headlights was out and I needed help replacing the bulb. One of the workers replaced it for me, but it did not solve the problem. He told me there was nothing else he could do, and that it must have been a wiring issue that I would need to take into a mechanic (he also recommended I try Jiffy Lube, which I later discovered can not actually service wiring issues). $100 and a trip to the mechanic later, I learned that the only issue was that the O'Reilly worker had replaced the wrong bulb. Very frustrating experience!
-
April 2023 by Kat
I have been coming here for years and honestly the folks working here are always so knowledgeable and pleasant!!!!!
-
October 2022 by Emilie Alexander
Super friendly service. guy went above and beyond to replace my headlights for me on my honda it was kind of difficult but he got it
-
April 2022 by Edward Gunn
Like the employees they are extremely helpful. They wil go extra far to make sure you get the right parts. Even if it means leaving building to look at your vehicle and the part you might need.
-
March 2022 by j flip
I just relocated to Pullman. I've been into this location a couple times now and the staff is helpful and friendly so I thought I leave them a 5 star rating. Thank you
