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February 2024 by Zach Johnson
I would give a higher rating if I could. Grant does amazing work and is honest about everything. Had a very weird issue with my PC crashing and had to take it in to him multiple times. He was willing to explain everything he did to diagnose it and put in many hours to do so. He found the issue and was INCREDIBLY fair and reasonable with his pricing. A stand up guy running an amazing business.
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February 2024 by Elizabeth Kelly
I want to say, I haven't taken my item in yet, and I'll update this review when I do, but even just the phone consultation was the best service I have received from a computer repair shop. Grant was respectful, able to answer my questions, and confident in his ability to fix my Nintendo 2Ds. He also provided price quotes and his prices seem better than fair compared to competitors in the area. Reading through the other reviews I am excited to bring my business here, especially after the horrible experience I had with the last company I took my item to. I will update this review once my Ds is fixed.
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January 2024 by Bailey Hyman
Very seamless experience. Told me what part to order and once it arrived he was able to replace the screen on my MacBook Pro in a few hours. Cool guy.
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December 2023 by Smit Patel
Grant is fantastic. He genuinely try to solve your problem. He is resourceful too. I would definitely go again.
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November 2023 by Willow Mathis
I would give 100 stars if I could. I cannot say enough good things about the service I received. I took my laptop in, and he had it fixed as soon as he possibly could. He was very communicative about the problem, what it would take to fix it and the price. He texted pictures of what was wrong, and explained everything. Oh and about that price...he was beyond reasonable. His rates are absolutely he best. Hands down, this is the BEST computer repair experience I have ever had. I won't use anyone else for computer repairs again. 100 Stars!!!!!
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November 2023 by Shae- Q
Amazing experience. Was sure my laptop was toast after dropping it, but he was reassuring, very quick, and understanding and best of all was able to fix it same day. Price was also very fair! Great customer service.
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November 2023 by Emily Pearson
I took my Lenovo Yoga in to Grant with a broken hinge. He explained the repair process for me, quoted me for the hinge repair, and warned me that my screen could crack during the repair process. When, inevitably, the screen did crack (not Grant's fault at all), he immediately contacted me about it. From start to finish, the communication was honest, thorough, and timely. He honored my quoted price for the hinge repair, despite the cracked screen, and he kept me updated as we waited for a replacement screen to come in. Unfortunately, the first screen he got wasn't the right kind for my laptop, which, again, was out of Grant's control. I contacted him about that problem, and he immediately ordered another screen. I was worried about feeling like a burden, but Grant's customer service is totally unmatched, and I felt so well taken care of through the whole process. When the new screen came in, he replaced it in one day, and I was not charged for the second screen. All in all, my experience was made by Grant. Computer problems are frustrating, especially when you're like me and don't quite understand what's going on. I would trust Grant with any tech problems I have in the future (though, hopefully, I never have to go back lol).
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September 2023 by Tupu Herd
The guy working there is super great and fun to talk to makes things easy for you and all in all great worker.
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July 2023 by Milli Thornton
What an awesome experience. Normally I dread these types of things, but Grant's smart and attentive service produced happiness and relief. I went in on a Friday after lunch, thinking I'd just be dropping off my machine until the following week. But, no! Grant cheerfully transferred the data from my dead laptop to a flash drive while I went down the street for coffee and a cupcake. And he charged an incredibly fair price. Last time I needed the same service for a (different) dead laptop, I had to leave my machine in the shop for almost a week, and I was charged twice as much. This is the type of memorable customer service that creates customers for life.
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June 2023 by Gary Rathbun
Great service! I was passing through Pullman and stopped to get an ethernet cable to connect my phone to my laptop because the laptop's WiFi had quit working. Grant had what I wanted and only charged $5Then we got to talking and he thought he might be able to get my WiFi working again, and offered to look at it right away if I brought it in.He got right on it even though he was busy with another job. He had to try a couple of WiFi cards but got it working.He only charged me the cost of the card, minus the $5 for the ethernet cable I'd bought (since I didn't need it now) -- no labor charge for the time he'd spent, and it was probably close to a half hour! Plus, he tightened a loose screw on my glasses!I'm using that laptop on an RV park's WiFi to write this review. Great customer orientation and a genuinely nice guy.
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April 2023 by Aubrey Adams
Such great customer service. Several issues came up throughout the process and they took care of everything as quickly as possible. The quote they gave me was fair and reflected the final cost. 10/10 would recommend!
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March 2023 by Abbie
Grant quoted me $80 for just a factory reset after my laptop started having problems and he ended up sticking with that $80 quote while also being able to restore most of my files and put my computer through a virus scan. I really appreciate the time and care he put into my computer and his communication with me throughout the process. I would highly recommend them and I will definitely come back if my computer ever has problems in the future. And thanks for the cool stickers as well!! :)
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March 2023 by ScottyC
Excellent Service - rapid, friendly and knowledgeable! Liquid spill entered laptop from underneath. Grant opened the laptop in my presence and noted all the several repairs needed, including replacing a tiny resistor on the motherboard. Laptop repaired in 2 days, at the price originally quoted.
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February 2023 by GEdward
Very good service. After years of using another company to repair my computers I grew tired of their indifferent attitude. I'm darn impressed with PHC. Glad I found this place!
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January 2023 by Jesse Turnlund
I needed to have my phone screen replaced after dropping it 15ft onto concrete. They got the part in quick and replaced it even quicker! Back to brand new! We've taken a laptop here twice as well, and they are quick and efficient and take good care to get everything back up to standard. This will be our go to from now on.
