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December 2024 by Bama Pedersen
First, I love Costco! Costco is by far the best retail company in America. However, this is not true for the Optical Department. Their staff and eye doctor are complete dishonest. I asked multiple times if my vision insurance would cover my visit. They assured me all I had to do was submit a claim and I could be reimbursed for my out of pocket cost. Well that was a complete lie ! they knew they were not in the VSP network. They just lied so I would spend my money there. PLEASE DO NOT VISIT THESE PEOPLE. Also, I'm shocked that Costco would allow such dishonest people to operate inside their building.
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December 2024 by John Valentine
The best place to get glasses. Price, staff and service is great.
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July 2024 by Baley Piltz
I am not one to complain or even do negative reviews so this has me completely out of my element. The phone service I received today was absolutely awful. I had spoke with a woman about wanting to retrieve some of my son’s measurements- he’s only three and has broken two pairs of glasses in the last two months and I don’t usually take my two toddlers to the store by myself. While I fully understand not giving patient info over the phone, the way I was spoken to was completely unacceptable for someone in customer service. I will be taking my whole family’s vision needs elsewhere.
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March 2024 by Noah Litov
Ruined my frames, installed poorly calibrated lenses. Then when I complained and asked for a replacement for my ruined frames was told that it was my fault for reusing frames rather than buying them new.The frames are no longer sold so they basically just destroyed my glasses and made me pay for the pleasure.
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March 2024 by Cindy Barbara
Horrible front desk customer service today at 3/1/2024 10.26 AM
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February 2024 by Josie Mikayla
Saw doctor Nathan Gorham. I’ve had negative experiences at the Lacey/Tumwater Costco optical but Nathan was awesome. Got in and out in like 20min. I explained to him my concerns and having gotten bad prescriptions before from doctors who tried to give me contacts for my astigmatism (but they never work as good as the ones without). He tried a few different things and then gave me the perfect prescription. He went through the images with me afterword and taught me some new things about the eyes. Great experience overall and great customer service. They also have forms for people with VSP insurance so you can get reimbursed for your appointment.
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January 2024 by Kamaljeet Singh
After an appointment the frame got damaged in the lab and they didn’t inform us and we went 2weeks later to get information and they told us that the frame got damaged and we needed to pick out a different frame.
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January 2024 by Tyler Ward
Sean helped me get my contacts order today and was quick, kind, and helped me know how I could get the most from insurance coverage and a rebate. I had a great experience overall!
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November 2023 by bela Tes
Bad customer service, very rude and inpatient old lady at the desk, I don’t recommend this place to anyone and will never go back again!
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November 2023 by Crimes, Cults & Mysteries
Saw doctor Nathan Gorham. I’ve had negative experiences at the Lacey/Tumwater Costco optical but Nathan was awesome. Got in and out in like 20min. I explained to him my concerns and having gotten bad prescriptions before from doctors who tried to give me contacts for my astigmatism (but they never work as good as the ones without). He tried a few different things and then gave me the perfect prescription. He went through the images with me afterword and taught me some new things about the eyes. Great experience overall and great customer service. They also have forms for people with VSP insurance so you can get reimbursed for your appointment.
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August 2023 by losgranaderos
Those receptionists are cold and unprofessional. We feel unwelcome when we go there because of them. I have no idea who they think they are. We ain’t going back. ?
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May 2023 by Laurie Tuttell
Wow! After reading similar experiences in the negative...I will not repeat any visit! How can Costco continue to allow them in their business? Why isn't Costco concerned?
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May 2023 by Bruce M.
Customer Service is not good. I've been a Costco member for over 40 years. They would not give me an estimate of cost. They said they had to ring it up first!! That is unacceptable. My trip to my happy place turned into a nightmare
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March 2023 by Katie T.
Bad service! Bad policy or lying on commission agent... We went to Costco to compare prices with others when purchasing glasses, their selection of frames was not impressive...then when we asked for pricing the clerk was disinterested in helping us unless she pulled her prescription, then told us in the same sentence if she pulled the prescription, it would void it with her insurance, and we would have to fill it through her... 2 things with that, how is pulling a prescription and not filling it going to void a person's insurance coverage for glasses? It won't...at most it would require a call to the insurance to correct... Before we asked for a price, we were told lens are always the same price $99...How is it you can't give me prices on the total cost of glasses when you tell me that prescription doesn't matter Lens are all $99... Bad employee, and bad service. When we shopped around there was a lot better selection for the same or less money (we assume since Costco could only quote us pieces not a whole pare) in another optometrist. As with many things Costco, DON'T fall for their lies, just like canned goods, the optometrist is overpriced! Don't shop at Costco Optical!
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February 2023 by Roman Liasota
I had an emergency eye care. They agreed to schedule an appointment in 30 minutes when I gave them a call. The optometrist listened to me, examed and then explained me all the details of my problem. Very nice people and the charge was fair. I'd recommend this place
