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July 2024 by Ramon Galvan
I came in on Monday to buy my son a pair of Birkenstocks that his wanted I called and they told me they had them I remember specifically telling the gal on the phone if she was sure because that would be the 4th store that I drove to and they didn’t have them she said yes so I drove to the mall as me and my son waited around for over 10min and not a soul in sight to help us the manager had every associate at the register telling them a story so they ignored me even tho several seen us just standing there to the point I had to yell for them to help us honestly disgusted at the customer service this lady provided us just to tell us with a rude attitude that they didn’t carry them even tho her associate said yes over the phone.
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July 2024 by Vince Quinby
This is one of the few brick and mortar shoe stores left that has a large variety of shoes for everyone in the family to try on.
Know that several big brand-name shoes only have the left shoe in the boxes to try on and you need to get an associate to bring the right one to try on or purchase.
Prices seem at least comparable to online.
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July 2024 by Jerry Hall
The store had a large selection of shoe and sizes affordable, and clean, I needed a pair of dress shoes for son who will only be able to wear once due to growing feet. However at check the lady said she could give a 20 dollar card if I signed up email. I assumed it was today purchase. However the 20 dollar is for a future purchase which I probably will never return too store due to deceptive wording. I am sure this allowed by this company to promote the sign up of emails. I personally disagree with all wording used by the deceptive wording, this company uses to get you to sign up for email notification and possibly text. I think more time explaining what you are offering to new sign up would be better than finding out after you signed up for a card only good for future purchases. My sign up with DSW want last long. I will most likely remove the notification due to unfair business practices and misleading word to get new sign up for email.
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June 2024 by matciara finkley
I love the wide variety of shoes. The staff could use more training on customer interactions.
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June 2024 by Daniel Tate
Love their shoes. Staff is always great and helpful. I get almost all my shoes here.
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June 2024 by mary carroll
Lots of shoes. I found my size 11and this is rare. I was happy ?
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June 2024 by Tere Garcia
this location is huge, super clean, lots of shoes, and even I exchange a pair, the service was fast and friendly
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May 2024 by jim mcdougal
Great shoes for men great shoes for women
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May 2024 by Terry Neville
Always find good deals
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May 2024 by Alex R
Sometimes their clearance section will bless you with a gem, otherwise it's just another shoe store
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February 2024 by Kim Sawyer
Love the sale clearance racks!We come here anytime. We need to get some boots especially.Usually non-work boots something more day-to-day. However this place has it all.Silverdale and Puyallup staff are always smiling and helpful. Thank you bothSee you again
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February 2024 by Susan G
Had the boots I was looking for.
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February 2024 by Russ Clary
Liked the service. And the quality of the product.
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December 2023 by Valessa Fitzgerald
If you returned anything from online here, be sure to have them send the confirmation to your email. Then double-check that it was credited to your account. I returned two pair shoes, then I purchased online. The employee said they were credited back to my account, but only one was refunded. Due to it was a buy one get one free. I mentioned to her that I didn't recall getting a buy one get one free, and she assured me I did. She told me I would not be getting a paper receipt, but a confirmation of the refund. I walked out of the store, and decided to go back in, and inquire more. The original associate was busy, so someone helps me other than her. When the next employee look up the transaction, she couldn't find it being returned. Fortunately the shoes were still there, and she offended me for both pair of shoes. Come to find out later, the confirmation I got originally, was for canceling a pair of shoes that I hadn't received yet. I did not cancel any shoes. So instead of refunding me the original associate, canceled a shoe order that I hadn't received it. And the second associate that helped me confronted the other clerk, she had a very flippant attitude and said she had refunded it, when she didn't.
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December 2023 by Ro-bert
Nice selections
