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November 2025 by Stephen Fishburn
Two years ago, Expert Air Control installed a Mitsubishi heat pump system with an air handler in my home. When I inspected the ductwork under the house this week, I found multiple serious issues that no professional HVAC company should ever leave behind: disconnected flex ducts, torn insulation with exposed fiberglass, unsealed metal joints, and duct lines lying directly on bare soil.
This installation completely fails to meet even basic standards for airflow, insulation, or moisture protection—let alone the standards expected from a Mitsubishi Diamond Dealer. It’s astonishing that work of this quality passed any kind of inspection.
The result: wasted energy, poor system performance, and air quality concerns. I strongly recommend anyone considering using this company request to see examples of their crawl-space work before signing a contract.
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September 2025 by Cameron Nason
Rip Expert Air Control. Hope the Kliemann brothers don't ruin the name!
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April 2025 by Matt Cahill
Highly recommend Expert Air Control! I’ve had a great experience working with them and have recommended them to numerous clients of mine. If you need any heating and cooling, give these guys a call!
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March 2025 by Jaime Aust
Such great service. Rick and team understand the importance of service, and work diligently at it. I appreciate the incredible knowledge this team has - one of a kind group right here!!
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January 2025 by Mike Mcbride
These guys are great!
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January 2025 by Deane Healey
Expert Air goes above and beyond. I use them for both my business and my personal HVAC needs. Never been disappointed.
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August 2024 by Nicholas Cowden
I would not recommend this company. They installed damaged parts and replaced those parts with more damaged parts.
We had Expert Air install a heat pump and two mini splits in our home. After a few months they both began to make a loud ticking noise that could be heard from another room. After their repair team diagnosed fan blades that had been bent in shipping I scheduled an appointment. No one arrived within the window of the appointment. After calling it turns out no one had written down the appointment on their end. This happened a second time. When the third appointment window came and passed I called to be told that they would be arriving soon. They arrived hours later. After going to clean the filters on the mini split I found the metal blades on the inside of both bent and damaged in several spots. I feel like it may not be worth my time to try to get them to return again after how much hassle they have caused me and how much work I have missed waiting for them.
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July 2024 by B Smith
Excellent HVAC company in Puyallup, WA. Friendly and competent employees. They installed a Bosch Heat Pump and paired it to my existing Trane gas furnace, thus reducing my reliance on propane for the majority of the year. Bonus, I now have air conditioning as well. Wonderful customer service and always available for follow up questions.
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July 2024 by Janet Juntunen
Technician was knowledgeable, hardworking, honest and answered all of my questions. I would definitely recommend them.
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July 2024 by G G
Expert Air Control completed three projects for me so far. I had a Reznor heater installed in my shop, a whole home generator and they just completed a heat pump install.
The installations went great. The team (Jesse, Michael, Seth, and Aaron) went above and beyond to ensure the installations met every expectation. The team is professional and detailed oriented.
I have no reservations recommending Expert Air Control.
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June 2024 by May Boyakins
The representative that serviced my air conditioning unit was kind and responsive to all my questions and did a great job showing the work that was needed to get my air conditioning unit working properly.
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June 2024 by Elizabeth Lasak
Professional, prompt and performed his tasks in an effective and efficient fashion
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June 2024 by Leah L
Very professional the whole way through from consultation to the installation of a new heat pump. Never felt pushed and appreciated honest discussion of options to replace our propane furnace. Really felt that the technicians were focused on doing a quality job and appreciated the communication throughout. Would recommend to family and friends!
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June 2024 by Brandon Lowe
**Stellar Review for Expert air Control**
I cannot recommend Expert Air Control highly enough for their outstanding HVAC services and exceptional integrity. A couple of years ago, they installed a whole-house heat pump in my home, and the experience was nothing short of excellent. The team was professional, efficient, and the installation went smoothly without a hitch.
Last year, I had them perform a routine check-up on my system as we approached winter. Their seasonal maintenance was thorough, ensuring that everything was in perfect working order. Recently, I faced an issue where my thermostat was set to 67 degrees during some warm days, but the temperature inside was consistently around 75 degrees. Despite replacing the filter, the problem persisted.
I called Expert Air Control to diagnose the issue, and once again, their service exceeded my expectations. The technician Mark promptly arrived right on time, despite me running late from work he started right away on what he could outside. He cleaned the outdoor unit, and performed a comprehensive system check. He identified that the coil on the outdoor unit had become clogged with Cottonwood, affecting the cooling efficiency.
During his inspection, he or someone at the office discovered that I had not received my first-year free maintenance service, which was included with the original installation. I had no idea this service was even offered. Remarkably, they honored this first-year service and fixed the problem without charging me a dime, even though it was the third year since the installation. This act of integrity and commitment to their customers is truly commendable.
Expert Air Control has proven to be a reliable and trustworthy company that goes above and beyond for their clients. Their professionalism, attention to detail, and honesty have made me a loyal customer. I am incredibly grateful for their exceptional service and highly recommend them to anyone in need of HVAC services.
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May 2024 by Brian G
I had met a representative from Expert Air Control named Toby at the Tacoma Remodeling show a few months ago. Very personable individual and instantly felt a sense of honesty and comfort speaking with him.
I was starting my research for a new furnace as mine was limping along and new time was coming quickly for a replacement. I had spoken with several companies around that same timeframe as when I met Toby. Others were nice but didn't seem that interested in following up or being flexible.
So, when time came I reached out to Expert Air Control and scheduled a visit from them, Again Toby was what every company should learn by example from customer service/knowledge/Timely install to flexibility in pricing.
The two individuals that came to perform the work one was the owners son and another installer named Seth. Both were again were great examples of a family owned business and professional.
They did a fantastic job and cleaned up just as they found it. Nothing but great things to say about my experience with this company. Keep up the excellent work , customer service and follow through. Another great local family business.
