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March 2024 by Chris Gallatin
Very helpful, have storage there and came in for boxes. Very good customer service, clean and dry units highly recommended.
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March 2024 by Andrelyn Izquierdo
While I have not used this facilities' storage services, while I was doing a turn around, a woman who seemed to be the manager here was very rude to me for no reason and trying to kick me out while I was in the middle of leaving the parking lot. I was only stopped for a few minutes and then was trying to pull out of the parking spot when she approached me so I had to stop the car again. Then she was yelling at me through the window as if I was doing something wrong when I wasn't. Her abrasive actions seemed racially motivated and she wasn't letting me leave the property. She instead wanted to just argue with me. I would not be utilizing any of their services as if it's a hassle just to be in the parking lot, imagine what it would be like to have my prized possessions here too for an extended period of time.
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March 2024 by Ray Joseph
Plenty of options, plenty of. Professional staff!!
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March 2024 by Natalie Cummings
Cyndi is awesome! Always helpful
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January 2024 by Lloyd Parsly
Great, safe and secure facility. Cyndi was a wealth of knowledge and extremely helpful!
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January 2024 by Mackenzie Dallas
Talk about the biggest scam there is. I signed a contract for a unit after talking with a guy that assured me I wouldn’t get a rate increase for at least a year and it wouldn’t be more that $10 above my rate. Instead of emailing me, I got a postcard stating that my rate is increasing by $50 a month and I haven’t even been there for 3 months! Guess I’ll be pulling my stuff and buying a shed. I tried to call to talk to someone, but of course no one would answer. If you’re looking to waste your money on and get taken advantage of, look no further!
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December 2023 by Esther Palacios
I had a great experience! They made it fast and easy process and even took us on a little tour to see what we were paying for and what options we had. Super friendly & knowledgeable staff!
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December 2023 by Uncertified Professional
My experience with this storage unit has been nothing but positive! The manager at this location is attentive to my needs as a customer and very helpful. She is professional, friendly, and is a perfect role model for what it means to be customer service focused. 10/10 would recommend dealing with this business because of her!
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December 2023 by David Pillow
Cyndi is such a nice and wonderful lady and a joy to talk to. She made the process of getting my unit paid for a breeze and was helpful and patient the whole way. I would recommend this facility to anyone looking for a great storage facility!
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November 2023 by Sam Hawk
The staff on hand was very friendly and helpful. My questions for security, order, and overall cleanliness is most satisfied.
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October 2023 by Nathan
0 Stars. They will double your bill after 3-4 months. Other reviews show this is a common occurrence. There is also a homeless encampment all around the back of the facility. The homeless are always burning fires right next to the building to stay warm. I've been harassed by them multiple times and have watched other tenant getting harassed too. I talked to the staff about these concerns, but they don't and/or can't do anything about it. Forget about them doubling your price. If safety is a concern this is the last facility you want to use. Currently shopping other companies. I will add photos when I go back to move my stuff out.
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October 2023 by Quincy Groven
Super helpful and provided all the information I needed as well as took me around to see different size units before picking one out. Very transparent about the cost and rules of the property. Highly recommend.
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October 2023 by Susan McCauley
I just rented my second storage unit at Extra Space today... The systems in place are super-easy, quick & efficient. The customer service today from Jacob was a total '10'... Truly. Jacob was extremely professional, knowledgeable, thorough & friendly and got what needed to be done for me handled in no time. I so appreciate great customer service... Thank YOU, Jacob!
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August 2023 by The BarbaBlobs Are Back! Come On in and Join! (TBB)
I love them!!!♡♡♡I have had units on and off for almost 20 years, back when it was still SAFELAND STORAGE on Pacific Ave. They are wonderful people to deal with!!!♡♡♡
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August 2023 by Sarah H
Great experience with this place so far. I accidentally signed up for a unit online for the wrong location. Cyndi was super friendly and helpful. She was able to help me get transferred to a new unit at the location I had intended originally. Very appreciative of the help and how easy it was.I met with Catherine today and she gave me a tour and showed me to my unit and was also very helpful and friendly. All around happy with my experience here so far.
