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September 2023 by Jacob W.
Can't recommend this place enough , customer service quality is through the roof . Also there's an armed guard at the door , fantastic to see in this day and age. So nice knowing you're in a safe environment. Bought an open box camera tripod and got home and found out it was no good , grease had leaked out from the ball head and was all over the components. Brought it back , greeted at door on what to do for a return which was great because I've never returned something here before. Exchanged for a non open box item so I didn't take any more chances on a non perfect product and super easy process.I've bought other open box style items and never had a problem until now , and I will still be open to other open box items Tip: the open box items are basically hiding through out the store , always be on the look out for nice savings !
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August 2023 by Logan Bixler
We called and we did the robot thing and then they answered the phone and they heard us and then they hung up and then we went through the robot thing again and then we called the answer the phone and then they told us that they don’t offer Xbox repair or cleanings, which it says that on the website that we searched up overall, I do not recommend going here or calling them to ask to fix your Xbox it is super annoying to go through the robot voice thing
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July 2023 by Tania P.
I called the night before, to the main call center, to ensure the new I phone I wanted was in stock. I coordinated the pickup/data transfer to take place at the same time as a car repair across the street the next day. I dropped off my car and when I arrived at Best Buy my phone was not in stock. I was quite frustrated as my time off is limited and I was hoping to have both time consuming activities done simultaneously thus easing my schedule. The management drove to Tacoma and picked up the phone I wanted (while my car was getting repaired) and returned to the Puyallup store so I could purchase the phone today. In a world where customer service is often lacking having a store go to that much trouble to make my schedule easier is so appreciated! I recommend Best Buy Puyallup. Their staff is simply amazing.
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June 2023 by Theresa C.
Don't ever buy a product from Best Buy. We bought a $2500 refrigerator. It started to work slowly and poorly called out a service man for LG. They said it had been dropped in shipping causing damage and the failure of the unit. It's two years old Best Buy nor LG will take responsibility. It's taking us a month of constant back-and-forth with both of them and we are out of refrigerator. Even though clearly stated by the technician that it was dropped in shipping. If I could give them a zero star that's what they would get.
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May 2023 by Rolando L.
Horrible Best Buy. Horrible store. Service. Everything. I wouldn't come here again. They're disrespectful and unhelpful. I walked out of here appalled by the visit. Won't be coming here again and won't be buying from a Best Buy again.
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April 2023 by Duchess Sterling
Tried calling to see If they can clean the dust out of my computer. When calling you can't talk to anyone in the store so instead you're calling a call center. They told me I had to have an account and/make an account just to find out if they even offer a service. I guess my option would be to go in and talk to them to see if they can clean my desktop and then run home again to grab my PC and bring it back IF they offer it...
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March 2023 by Greg J.
Was looking for a 65 inch TV and had done research and had three different televisions I wanted advice and input on. Walked in the store about noon on a Friday and wandered around the television section about 15 minutes with no associate approaching me. Went up front to the greeting counter and they said they would page somebody I returned twice when nobody showed up and I was there 30 minutes without a single associate coming over I was beyond angry and frustrated. Even more infuriating was two or three associates standing around the security guard at the front doing absolutely nothing. Was ready to spend about $1500 I walked out and shook my head and said I would be purchasing from Costco or video only never will be back
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March 2023 by Keith A.
I am very disappointed in the service at this location. I have had a account with them and Best Buy credit card for over 20 years and enjoyed using Best Buy when needed for purchases. I bought two computer connectors during Christmas and did not use them. I tried a couple months latter and had no help stating that the return is over 15 days. The items were not opened and not used. The brand is a Best Buy brand. Due to the length of time I could not find a receipt. I asked for store credit and the representative would not help at and and argued with me was embarrassing. A manager was called over who was nicer but still would not help me. I left defeated and will not buy from Best Buy again and I am going to cancel my account with them. A small credit vs a long term customer.
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January 2023 by Danielle G.
We popped in here last Tuesday cause we seen there was a Samsung 85 inch smart tv on sale for only 1000.00! We were in and out in 15 minutes tops. We knew exactly what we wanted. They loaded it on a cart for us. Security was super nice. The guy at the front was very helpful. It was super easy to install. Movie night just got better!
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January 2023 by Alz G.
Customer service is really slow with one person at the counter and multiple associate walking by including a manager. Horrible!!
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January 2023 by Death Eater
Horrible service. Called and made an appointment to get my laptop screen fixed. Told them exactly what happened, drove all the way out there for them to say oh yah we don't fix laptop screens. Huge waste of time.
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December 2022 by Marie R.
I purchased a television in which it was suppose to be delivered today between 12p-4p I waited all day for them to drop off the television but nothing I checking the tracking and all it stated was that it was still going to be delivered. I called customer service waited half an hour to not even speak to anyone. Drove to Best Buy to see if I can cancel the order and take one home from the store but the agent that helped me stated I would have to purchase another television because they can't cancel the order. The agent is as ver rude a the south hill Best Buy! Regardless of being short staffed it does not give him the right to be rude to the customers especially if my complaint was with the 3rd party contractor who delivers. But to be rude and not care then maybe he should find a job that he doesn't need to deal with customers because obviously his current job is not for him. Now I have to wait till tomorrow or Monday for delivery which is ridiculous!! Worst customer service I have had to deal with.
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December 2022 by John Ludiker
Great service, start to finish.
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October 2022 by SRV UNPLUGED
The employees are great courteous and knowledgeable I felt like I got my money's worth thank you guys
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October 2022 by Freddie P.
So I stopped in today to purchase a PC case and received no help. I've been coming to this location for about 10 years and it's all been the same. I am a black man and it seems whenever I'm in the store no one asks me anything. Well today was the final straw. I watched other white customers walk up after I've been standing there for about 30 min. They all received help from the staff who walked up to them. My wife who has been with me on several trips has observed the same. I spoke with a manager who didn't really have a response as I told him about my experience. I don't like tossing up the race card but this has been my observation over the years. This is totally unacceptable and very unprofessional from a corporation. I'm done with this company and deserve to be treated like other customers who walk in. I will be taking my business online.