H&M offers a wide variety of clothing options, but customers have noted that the stores can feel overwhelming due to the sheer number of choices. While the stores are generally spacious and well-organized, some customers have expressed disappointment at not being able to find their desired sizes in-store. However, the majority of customers have praised the store's cleanliness, friendly staff, and great deals. H&M is a popular choice for both adults and children, with customers appreciating the store's kid-friendly section and the ability to find matching outfits for their families.