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February 2025 by Marion Brown
I see Carol is still there? Unbelievable. Worst tax preparer ever! Please don't let her do your tax return. She started our taxes last year and never finished them. She literally disappeared on us. Never emailed or called us back.
I have screenshots of all the emails my husband and I sent last year.
We were out a lot of money, and of course, H&R Block didn't take any responsibility.
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April 2023 by Jessika Robinson
Friendly staff! Personable and knowledgeable. I definitely learned a few things!
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March 2023 by Tony Braun
Friendly, through and timely. I would recommend them to anyone.
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February 2023 by Stephanie Stefanko
Called to cancel an appointment we had made due to coming down with covid and the lady I talked to was EXTREMELY rude, she told me that I was wasting people’s time by taking up an appointment slot to just cancel it. Never have I ever received such unprofessional customer service. If I had the energy to write a paragraph I would but long story short i will never go to H&R Block again. I was being courteous by calling A DAY in advance to cancel and I get treated like that. Pathetic and no excuse. I will GLADLY take my taxes elsewhere. Also not the first time I have had issues with unprofessional staff at H&R Block.
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February 2023 by Joan S.
Absolutely horrified. It was the worst experience ever. I was supposed to get Dawn, but I got Carol.She has absolutely no idea what she was doing, she called her sister Dawn on how to do things via cell several times. She also kept calling tech support.She told me she had cataracts because I asked why she was hold things so close to her face. Why for the Love God did I pay alot of money to H&R Block for someone who had absolutely no idea what she was doing. Block should refund my tax prep for such over the top unprofessional behavior.
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September 2022 by Pamela Nelson
I like the people in the office.
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September 2022 by Mike Miller
She was very helpful
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September 2022 by Red ROCK
Good help
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May 2022 by Tylor Branson
Absolute garbage service. I signed up to work with a "tax professional" in early March, submitted my documents, received confirmation that everything was ready to go and they have yet to file my taxes or reach out to me in any way and now it's well past the deadline. The "H&R" clearly does not mean Helpful & Respectful as this is a terrible disappointment. Not worth wasting your time with them.
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May 2022 by Bob Gates
Got the end result we needed.
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April 2022 by Gary Ballou
Have had excellent service since 1989
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March 2022 by Andre Rayford
Because I was satisfied.
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March 2022 by arthur holm
Quick and thorough tax preparer ,
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February 2022 by Ashley Florek
She was very informative and great customer service skills.
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February 2022 by Bobbie Christensen
Great customer service she was very helpful
