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March 2024 by Jazmine Holst
Had the absolute worst employee experience tonight. Came in to exchange some shoes and was rudely not greeted and glared at as I walked in. This young immature girl behind the counter wanted to 1. Not speak or respond to anything I said and 2. Have the biggest attitude when she had to do the exchange. It was laughable actually. Throwing boxes around and pouting while helping a customer would never be acceptable where I work.
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March 2022 by Ally Johnson
The 2 employees there went above and beyond for us today. They were super kind and patient as our daughter requested to try on many pairs of shoes (Keilani had to go to the back room several times) and even helped us put the charms into my daughter's new crocs for us. Both were pleasant and smiling the entire time.
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March 2022 by M B
Most of the employees are very helpful, friendly and kind! But there is one, whom is almost opposite. She also thinks she can tell children/toddlers what to do while their parents are there watching them closely. It’s actually very insulting and immature, she seems to have a poor attitude towards the other employees as well. I don’t know if she is the right fit for what the manager is going for, or any customer service position at that.Also they are still out of Pennie’s, I see the review below. Just fyi. I do think the US has a shortage, they gave me the change rounded up, instead of too little, so that’s a plus.
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January 2022 by Chance Overacker
Yesterday I went and returned a pair of shoes. When the teller was giving me my change she wouldn't give me the correct change. She said I don't have any pennies I'm sorry your gonna have to just deal with it. I told her no I don't want to give them my change cause they couldn't supply rhe full amount. I told her that I wanted my full change back and she said there is nothing she can do. I told her she needed to fix it cause now she's stealing from me and she again stated there was nothing she could do. She didn't offer to put the money on my card instead she didn't offer to fix the problem in any way.I know it's a small amount but if she did that with enough people in a day she's gonna be stealing alot of money!!!I have my receipt and have my wife as a witness. Let's get this figured out and stop this stealing!!!Thank you for your time
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August 2021 by Sonji Lightbourn
Bought 4 pairs of shoes. I'll be back.
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April 2021 by Faatima M.
Last few years I have stayed far away from this chain of shoe stores, no matter what state we lived in or traveled through. But today it was a pleasant surprise at how friendly the sales person was. We were welcomed right when we first walked in and the sales person was eager to help us select an item to try on. There's no sales pressure here, when shopping with my daughter. She knows exactly what she's looking for and if she doesn't see it, then it's on to the next store. I was looking for a comfortable shoe for my daughter, something easy to slip on and off but also at a decent price! The sales person was very accommodating making sure the shoe fit well and secure. Not too big or bulky. The size I had requested was not available but they had the shoe my daughter wanted in a half size bigger than what we were looking for. Thankfully either this brand runs small or her feet grow a bit this past week I'm thinking she grow this was my first time purchasing the brand but it fit like a glove and she was happy, in return I was also happy Plus!!!!! They still provide military a discount on your purchases. The lady who helped us was very kind and sweet. I appreciate when people are easy going when I'm shopping for my kids, it takes a lot of pressure off. Stay safe and health out there! Until next time my friends. Enjoy the Sun.....
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January 2021 by Mikayla Nicole
Hands down best experience! Mellisa (I think that was her name) maybe Michelle she was absolutely incredible
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January 2021 by Tallblackchick 1984
Helpful friendly staff. Good options for the picky birthday boy.
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December 2020 by Jose Ortiz
Love shopping here for my kids. Great selection at a great price.
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December 2020 by Brandon Evenson
Super helpful staff, amazing selection. This made my wife exteeeeemly happy!
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December 2020 by Alberto Y
So many shoes
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October 2020 by Mikayla Carter
Hands down best experience! Mellisa (I think that was her name) maybe Michelle she was absolutely incredible
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October 2020 by Latasha Howard
Helpful friendly staff. Good options for the picky birthday boy.
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March 2020 by Rachael V.
Both managers are unbelievably unprofessional and unhelpful. Leah was very rude. I tried to have a pair of my daughter's UGGs warranties because they were defective and I was told they wouldn't do so because I didn't purchase the UGGs through them. UGG pointed me in their direction as an authorized retailer to service the warranty. After going in circles with an unhelpful and useless pair of managers, I'll be taking my business elsewhere permanently. Both are too young and immature to be expected to fulfill leadership duties. Awful and unethical customer service, and I will be letting UGG know that they refuse to fulfill their warranties.
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November 2019 by Alivia Luckcuck
Jayda is a rock star! She was patient very interactive and deff. Genuinely Enjoys kids because she didn't ignore even 1/183736 questions given lol. She helped us even with the laces (very fast and proficient) will deff be going back soon for the rest of my gang! Her costomer service is rare, and us mom's need more jayda's in stores!