-
March 2024 by Matthew Sleeper
So great! They helped me out by changing the nose protectors out on my Ray Bans. They were super careful and cleaned them up after. Highly recommend.
-
March 2024 by Penny
Stopped in to see if my nose pad could be repaired. A new one was put on, no charge! I was a happy camper. Thank you for the great service ?
-
March 2024 by Manny Terrones
Went to update my prescription. Everyone from the doctor to the sales team (Brian, Cassandra, Allen) made me feel welcome and comfortable. They answered all my questions and helped me pick the right frame for my face shape. The crew at the South Hill Mall were very friendly and helpful.
-
March 2024 by Rpbert Glenn
I recently came back to Lens Crafters when I changed insurance. I haven't had my prescription updated in a long time and for the first time I needed transition lenses. Very hesitant about the change. Your staff did such a a fine job of making sure everything was right. My line of work I find myself in semi-dangerous and awkward positions. I can't afford to have poorly fitting safety glasses. Your whole team (every single person working checked on me at least once) made sure I got what I needed. Further more the man that helped with my fitting, I have never been in an optometrist office, glasses store where I saw someone that had such a great knowledge and took such pride in the craft. I can't wait to get my new glasses final fitted and be finally able to see well again. Thank you so much.
-
March 2024 by Aaron Shanas
Allen is a fantastic optician who goes out of his way to make sure that his customers are happy and well taken care of. My wife and I both came in for eye exams and to get updated eyewear. Allen worked closely with us to identify the right path forward, and made note of ways we could get more benefit for a lower overall cost by taking advantage of promotions and sales. Great experience.
-
March 2024 by Sung Youn
The Associates were very friendly and extremely helpful and fun to work with!!Love,Miss Swan
-
March 2024 by Keith Robinson
Allen is the man??! Great service and very helpful. He went the extra mile!!!
-
March 2024 by P. Veldhuis
Just stopped by LensCrafters in South Hill Mall to see if a minor fix could be remedied on my glassrs. I received a wonderful experience working with Phil and Allen. Not only did they fix the problem but educated me on the importance of proper fitting. So thankful I met them.
-
March 2024 by Karen R
Love the people at this store. So helpful, so kind and very personable. Would definitely recommend.
-
March 2024 by Holly Grubbs
The patience, kindness and attention to detail was amazing. I will never go anywhere else!
-
March 2024 by Susan Stidhams
I had such a hard time finding the right glasses, and Allen was the perfect salesman/assistant, the policies gave me flexibility and let me really decide what worked best. Thank you so much.
-
March 2024 by J.R. Chambers
Super friendly and patient people. I never felt rushed and was made to feel that my needs were important . I’ll definitely will be doing more business there .
-
March 2024 by Bri Boop
Allen was great! I always have a hard time choosing glasses but he was super helpful and helped me settle on a nice pair very quickly. He was very attentive and kind and made sure the frames fit my face properly. Also, Zander was great when it came time to take my test and made sure to were about any upcoming flashes and that we captured the appropriate eyeball when time. I’m never disappointed when I come here
-
March 2024 by Jeannine Brown
The person I worked with (John, I believe is his name) informed me of my options for replacing my glasses after they were broken. It was quick and easy to get replacement frames & lenses under warranty I had purchased prior. I had initially just wanted to get frames since it was $25 cheaper (half the cost) and when that option wasn't available, he ordered the frames and lenses & charged for $25 instead of the normal $50. You don't get customer service like that in many places anymore, especially unprompted. 11/10 would recommend!Amazing customer service, they're friendly, kind, and knowledgeable. Lots of nice options for frames and lenses too!
-
March 2024 by Alise Nilsen
Chelsea (767620) was amazing! She helped me pick frames that look great with my face shape, took extra care with measuring for the right size, and called headquarters to get the code for my insurance when no one in the store could find it. Saved me over a thousand dollars!
