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October 2025 by Sule Stokes
I’ve taken multiple cars to Les Schwab and each time it feels like they do the bare minimum. I’ve had two alignments done and neither was done correctly. The vehicles still pulled afterward. I also brought a car in for a pre-trip inspection and was told everything looked fine, even though there were essentially no brakes in the pedal, which is a serious safety issue. As a former employee, it's frustrating to see how far the standards have dropped. There’s no written documentation about your vehicle’s condition, no detailed inspection report, just a quick once-over and you're out the door. Very disappointing.
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September 2025 by carlos
I brought my car in for a tire repair/replacement, and they told me they couldn't source my tire. They suggested replacing all four, pushing their brand, even though my current tires only have 15,000 miles on them. While I was waiting, I noticed the customer next to me was peering through the window into the shop, seemingly to make sure they were doing what he came in for. I was already a bit annoyed, but what really bothered me was when I got back in my car, it said the hood was still open. Why would a tire appointment involve looking under my hood? That felt disrespectful
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September 2025 by Ben Woods
Need tires within a couple days for a big trip I had planned, in and out within a couple hours after the tires were delivered. The guys at the counter were knowledgeable and very helpful.
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September 2025 by Daniel Fuller
Had a tire rupture on a road trip. Brought it in and got it swapped out. Tire was under warranty. No hassle, quick and easy
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August 2025 by PaulMichael Moore
Hands down the bus customer service and the entire Northwest. Every one of these employees have a great attitude. They're very respectful, professional and offer in depth insight and assistance to myself.And other customers
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August 2025 by Taulago “Tau” Laie
Straight to the point why you were there. Wham bam go home. Great customer service. Wish allot of places can go learn from them.
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August 2025 by Elisha Parks
Dropped off car for tire repair. Picked up two hours later for no charge.
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July 2025 by Donna Edge
Rude and generally clueless.
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July 2025 by Shadoe Quinn
If i could give a zero i would. I brought my vehicle in for an alignment, my jeep felt worse right when I left the shop, took it to a different mechanic and his assessment of the work was as follows....the tie rod on this Jeep has a bend to clear around the front differential, and that bend was left 90 degrres out of position. They didn't rotate the steering stabilizer clamp so it pushed the stabilizer shock up into the panhard bar bracket. Also they blew out the grease boot on the brand new tie rod end passenger side. They completley screwed up an alignment! A job these guys should be able to do in their sleep! So i had another mechanic fix the work done by this Les Schwab shop.
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July 2025 by Lisa Lafave
Efficient
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July 2025 by Michael Pollock
When another big brand shop in Puyallup refused to bolt on my summer wheels I went to Les Schwab. They got me done fast and without the hassle that DT was giving me. Les Schwab earned my repeat business today!
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June 2025 by Coach Mike Jones
These guys are simply the best! Great service and people. Great job every time
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June 2025 by Brandon Cox
Stuck to my quote
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June 2025 by Captain Mark
They always come running...
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June 2025 by edward roman
There is no other business that I’ve ever dealt with that treats their customers this well. Period.
