-
December 2023 by Mona C.
Over and over their untrained people in my opinion are terrible. I went to buy Hardieboard and didn't watch them load after purchase and git home and it is some random other cement board.
-
October 2023 by William Kowalski
Would be higher if I didn't hear an employee that was carrying a ladder ridicul a customer because the customer asked him a question. He said in a condescending low voice "you don't ask someone carrying a ladder to stop and answer a question. You can wait." I'm sorry, it's very easy to stop and put the ladder down to help a customer.
-
September 2023 by CrysKayHarps Johnson
This is the second time I’ve been here with a super good experience I forgot to share the first one from a while ago with a lady named MaryJo, that helped me pick out gardening stuff.Tonight I went in there and a guy by the name of Mike helped me. He recommended these two products, saying they worked for him, like overnight and they’re safe. I like it! I can’t stand the smell of red wine vinegar. I also like that even if there was self checkout (cuz I’m not even positive if they have it) but that there’s still a cashier available all the way til closing! (Unlike Safeway) ? also everyone seems very friendly
-
September 2023 by Michelle R
Went in today and bought some items including a ceramic turtle. It was on a shelf and there were signs stating garden decor was 75%. Found the cute turtle and thought what a great deal till I got to the cashier. It got rang up and was $50, but I was told it wasn't on sale as it is sold all year long. This isn't the first time I've bought something thinking it was on sale and it wasn't. They should make sure their signage is properly placed with proper description for sale items. Very disappointed in the customer service.
-
September 2023 by Katherine Hempstead
I do not recommend renting any kind of Uhaul here. We reserved a Uhaul, utility dolly, & blankets via the app. We get the van & it has no dolly or blankets. We notified them that we need our dolly & blankets, but because they are only a "distributor" & not an actual store they said they did not have dollies or blankets...I pointed out to them that we saw a Uhaul dolly by the register & we took that, but still no blankets. Things like that shouldn't be an option on the app if you cannot guarantee them. People are trying to move & that's stressful enough.We were also not notified that there was no drop box for keys. We sent a direct message to the store letting them know we were on the way. We were there less than ten minutes after they closed as an associate stood at the door & waited for us to walk up to tell us they were closed. We let him know we already paid, took photos, & got everything set on the app & if he can just take the key, but he refused. His customer service blows. We've both worked customer service for years & many times have ran into similar situations & would take care of the customer anyway whether it's after hours or not because we know we represent our store. All he had to do was take a key...just ridiculous. I'll never come here again for anything.
-
July 2023 by Bill Cooper
I go here a lot as they have things that the other hardware stores don't have. There have been more than a few times where Home Depot or Lowe's didn't have what I was looking for, so I go to McLendon's, and they have it. I would go there first if it was closer, but I always expect I will be going there at some time during my project. Plus the service is great and you can usually find somebody to help if you need to!
-
July 2023 by Tabitha Dobie
Management was rude for no reason. We tried to get a truck with a confirmed reservation and the manager came out cussing refusing service. It may be the end of the day but there is no reason to be rude.
-
July 2023 by Katie Shizzle
Best hardware shop around I been going here for years and plan to do many more shopping trips there in the future!
-
July 2023 by Mike F.
I've been a happy customer since 1997. Back then, folks said "If McLendon's doesn't have it, no one has it." While that may not literally be true 100% of the time, it's common for me to see "Online only, free shipping to store" at the "big box" competitor, but McLendon's has it in stock. Some items may be a little more expensive compared to the "big box", but if you compare the product, you'll see McLendon's is often better quality.
-
June 2023 by Zak P
Had a pretty bad experience with their employees and overall customer service several years ago. Never ever going back nor will I recommend this place to others. It may just be my experience, but it was enough to level-set my opinion of McLendon Hardware. I would rather shop at the other home improvement stores that offer Military discounts and a better customer experience. Read through some of the other latest reviews, and it seems that the level of customers service has not changed very much.
-
June 2023 by Annie Glenister
Last Thursday, the staff were great, awesome, wonderful, and very helpful as it was my first time being there. I needed my window screens to be replaced and each staff member I spoke with were on top of things providing the best customer care on could experience. Those ladies deserve a 5-star review.It is unfortunate, that I had to call today to ask about my window screens. The guy in the lumbar department provided the worst customer service one could experience. He took forever to assist me with finding out when I could pick up my screens leaving the phone on the counter as I could hear every thing near by. When he came back to the phone, he tells me that he finally found my screens and that one of them was broken beyond repairable. I explained I needed my screens immediately before an expectation was to occur and that I did not want to be fined by the HOA for missing screens and/or torn screens. He then tells me that the metal frame was broken and that it was beyond repairable and that I would need to come in and pay the difference to buy a new screen. He went on to tell me that he was the only one who does the replacements and fixing and that that job was secondary as he is the only one in the lumbar department and that all lumbar orders and weekend orders would be handled first before screen fixes. Then tells me that it’s too bad if I get fined as they will take my deposit. He assumed I am a renter. I AM A HOME OWNER. As he kept talking, I became irritated and hung up on him.Later, he called saying he had time and went on to fix my screens at no additional charge as he previously stated that it would cost more to replace the whole screen and that I could pick them up.When I went into the store, all the cashiers were cold, distant, and did not even greet me or other customers that walked in.As I walked to the back, the guy waved asking if I was me. I said “yeah” and he stated he knew I was me by my voice. He handed me the screens and seen that the frame was NOT broken despite him saying it was broken and I needed to pay more.Today was the one of the worst experiences I have ever encountered.
-
June 2023 by Jason B.
Knowledgeable people, and quality products, well laid out as well. I enjoy shopping here.
-
May 2023 by Vladimir Lebed
Nice and friendly staff.Unloaded my truck quickly.
-
May 2023 by Liz F.
I visited the Canyon Road Store today to see if I could pick up a few annuals to plant. The store was pretty wiped out of annuals, and what they did have was pretty sad. Unwatered and a lot dead. I saw a giant pile of dead hanging fuchsias - why?? Nothing was watered. So many dead plants. It was so depressing I had to leave. I'll go to Watson's and spend more because it's worth it. Do better, McClendon's!
-
April 2023 by RPM Repair Performance Maintenance
I think his name was Kevin in plumbing he was so helpful and identified my internals of my toilet instantly from a picture. He knows his stuff. Went back and fixed my leaking toilet following his directions and no more running toiled every hour throughout the night. We need more people and customer service like him. It's such a rare thing anymore. He saved me time money, and I fixed it myself. What more can you ask for? Thanks so much for the knowledgeable staff and recommendation.
