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September 2023 by Brianne K.
NEGATIVE STARS! This company will screw you last minute. Just last week we had the most horrible experience with this company. Weeks prior we had Doug out to do our bid. He seemed nice and price was good, so we booked. I believe it was $320 per hour for 4 guys, two trucks. Our closing date changed so I spoke with Doug on the phone to change the date. He confirmed with me the correct date of our new move.The day before our move I called to confirm everything and they didn't have us on the schedule at all. We were literally hours away from our move now with no movers. Doug had booked us for the incorrect week despite having confirmed with him verbally multiple times of our date. Ed in dispatch tried to help but they had no availability for us. This was truly a nightmare. So hours before a huge move I had to desperately call around other companies to see if anyone could help. Thankfully after many panicked calls I was able to find another company to help us.Never received a call from Doug to apologize or explain what happened.ABSOLUTELY DO NOT USE THIS COMPANY. They will leave you desperate without one call of apology. Doug is a coward.Feel free to contact me for more info.
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February 2022 by Mary M.
We have now used this company three times. The first two times were fine, which was why we used them a third time. This third and final time was incredibly upsetting. It has now taken me over a year to feel like I could write a comprehensive review. First, the person who comes to create the estimate is a nice guy. But he is not the person who is there on your moving day. He does not wrap items, he does not carry the boxes, he has nothing to do with actually moving your possessions. He will tell you that the rate of movers is the same company-wide, so it won't matter who you use. But I'm here to tell you, there must be someone out there who will take better care of your possessions. This company leaves your possessions in the care of a team of incompetent people who could. not. care. less. It took two days to move the contents of my home. During that time, I watched the workers take their time moving, especially one who could not be bothered to put down his phone, and instead moved one framed picture at a time up and down the stairs while carrying his phone flat on the palm of his other hand. He texted all day long, barely getting anything done. And since he was the supervisor of the day, the other guys took their cue from him. Remember, you're paying by the hour. The company said they would make their workers wear masks. Since this was in the heart of Covid, it was incredibly important that they do this. However, one worker didn't even show up with a mask--so I gave him one. The next day no one wore them. Why should they--their supervisor said and did nothing, and neglected to wear one himself. The guys were tasked with wrapping our valuable items, such as musical instruments, larger artwork, and a very expensive computer screen. This they stuffed in one of their boxes, but neglected to put a tag on it or mark that they packed it. They put the computer screen on the top of other framed art without wrapping it at all. Then they proceeded to turn the box upside down and store it like that. The result? Broken computer screen. Broken Tiffany lamp. Broken picture frames on many items. And the company? They said they hadn't packed it, so it wasn't their fault. This was not true, but I had no proof. They lost an entire crate, and made us pay their hourly fee while most of the team sat waiting; two workers drove back to the warehouse to search while we waited. They finally found it, three hours later. After much complaining, they finally refunded a tiny amount of money--hardly what my items were worth, or the stress of the horrible days. I hope I don't have to move again, but if I do, it certainly won't be with this horribly uncaring company. My suggestions: Find a company that has a really good reputation. Take photos of them packing items if they do. Make sure those boxes are labeled and marked correctly. Make sure you can read the sheets they present for your signature--(no one could read the writing to find my items).
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July 2021 by Suzanne M.
Booked for a move of large furniture items only. When staff arrived they had been told that everything had been packed-which was NOT the case, nor was it ever stated to be so. One truck would have been more than enough for the move but two arrived. Staff preferred to pack rather than lift and load. Too many boxes were supplied and no credit could be given for them if returned unused. One staff team member shared that this was the second time that this had happened and that they were angry about their supervisor's (lack of) appropriate booking behavior. Lastly, the person who planned with me initially, told me that his workers knew how to disassemble an adjustable Sleep Number bed. However, it is now damaged from the move, dysfunctional and in need of repairs-if they can be done at all. I consider this fraud and not simply damage during a move.
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November 2020 by Jill E.
I wish there were different categories to rate instead of just overall. First let me say that the folks that came and packed and actually moved us were great. We had no breakage, found everything when we unpacked and they were pleasant and followed all the COVID rules. However, communication with the office staff is worse than awful. My husband tried to call several times prior to our move and it was like pulling teeth to get people to respond in a timely manner. After our move we were trying to find things and several times I called, spoke to an individual in the office who said, let me check and call you back. Neither time did I ever hear back from her. In my book that is unforgivable. We've used this company several times and the actual movers are wonderful, the office staff not so much and that totally downgrades the service.
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June 2020 by Mike L.
Sean and his crew were incredible. We highly recommend them.
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April 2020 by Kaylamarie Brown
We had a number of items either damaged or broken during the move. Our stuff was shoved into boxes, also i had a few items of jewelry stolen by one of the workers along with money stole from our change jar, even after i told the worker i would pack my jewelry and the change jar! I would not recommend using this moving company!!!
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October 2019 by Dvd Um
Great experiences with Mtn Moving. I have used them twice - once when they were assigned to my military move from WA to HI, and a second time when I chose them for a move from one point in Tacoma to another.
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October 2019 by David U.
Great experiences with Mtn Moving. I have used them twice - once when they were assigned to my military move from WA to HI, and a second time when I chose them for a move from one point in Tacoma to another. I can't comment on pricing for the first move (paid for by military), but the second move's pricing was very fair. James (estimator) arrived as scheduled, provided a written estimate and tentatively scheduled a moving day. A 'what-to-expect on moving day' PDF was provided. He offered to provide boxes and packing materials, if needed. Movers (Todd, Tua, Fah) arrived on time on moving day. Walked thru, discussed basic plan and they got to work. Watched the guys move all items and they used standard equipment (carpeted dollies, pads, tie downs, etc). Everything was handled carefully and nothing was thrown or dropped. Load up time was less than estimated and very smooth. Unloading at the new house took even less time. All in all, an excellent experience. Simply put, the service provided was the service promised. I think prepping for moving day is 80-90% of what makes things go smoothly. We had everything boxed up, labeled, and staged by the doors of each room on moving day. Clothes taken out of closets and dressers and boxed up. Read thru the "what-to-expect" PDF and transported prohibited items ourselves before moving day (open chemical containers, alcohol, high value items like firearms). Everything you leave for the movers on moving day to deal with adds TIME. That, in turn, will increase your final cost, or torpedoes the whole move because of some showstopper.
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October 2019 by Hannah Gurewitz
We had a wonderful experience with Mountain Moving for our local move! The initial consult was informative and easy. The day of move was smooth- they arrived timely and moved quickly, making sure everything was taken care of. We had them pack some things also and everything was packed with care. I felt their pricing was fair and I would definitely hire them again for any future moves.
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September 2019 by NiNi Jackson
Rude and unprofessional. Poor communication.
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June 2019 by Kit B.
I've done business with these folks since 2008...three moves and storage long term. With one minor hiccup, they were efficient, reliable and everything packed was undamaged after a few years storage. I would highly recommend them especially after this last movement of goods from storage.
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April 2019 by Adam A.
Worthless. Poor business practices. Bad customer service. Don't waist your time or take a chance on these losers.
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March 2019 by Kimberly S.
Our worst move ever! Estimate wasn't correct. The movers left behind 3 truckloads for us to move ourselves . Nothing was wrapped and handled carefully. Numerous items were broken and irreplaceable! Boxes were dumped upside down. Our compensation for damaged furniture etc was ridiculous! Never choose this company!! Patrick, in regards to our 2/18/19 claim. First of all the woman who answers the phone from your company is extremely unprofessional! Half the time it sounds like she waking up from a dead sleep, and you have to ask " Do I have the right number?" Believe me my husband and I experienced that on numerous occasions. The salesperson who came to estimate our Small One Bedroom Apt for the move was the only professional person we dealt with from your company! This salesman insisted extra care in wrapping furniture would be done. That's why his estimate was so high. Nothing changed in our requirements! We expected a PROFESSIONAL job done and it wasn't! Pat you weren't even at our apartment on moving day Memorial Day! Your so called movers were less than professional and damaged brand new furniture,etc....if a zero was listed that's what your company deserves.
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July 2018 by Mandy C.
Another great move with Mountain Movers- Gabe and Joe did the heavy lifting for us- moving is stressful, but it was less so with this team. thanks
