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February 2024 by S Hendricks
Don't come here needing a notary. It's just not worth the pain and wait time. This is the second time I've done this I and I'm FINISHED. NO MORE. It just shouldn't be this big of a deal to help a member. If this wasn't so important, I'd skip the half hour wait. And that's assuming the notary will be brave enough to do her job this time.I take that back. Now there is no approximate wait time for me to get service. I'm done.
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February 2024 by Will Tyus
Knowledgeable and helpful staff. Very friendly and respectful. Happy to be back banking with them.
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July 2023 by maria diaz
I have been to multiple NFC, and this branch is by far the worst. Outside temp was 75, and the building had no AC, Very hot and sticky.Also the customer service agents rude, had us wait for more than 45 minutes.Like I said the worst.
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June 2023 by Tony Branchini
Jodi was so patient and helpful. Navy Federal continues to have great customer service. She helped answer all my questions and helped guide me through my transactional needs.
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June 2023 by Karlene E.
This is regarding NFCU in general, I have Never had such a Wonderful relationship with a financial institution of Any kind ~ they are always friendly & willing to help in any way they can... and the 24hr customer service line is the best I've ever dealt with... they always do their utmost best to help you with whatever you need... I would recommend them to anyone.
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May 2023 by Melanie M.
Easy parking not to crowded giving the. yay street they are on. Nice employees, This location also have a drive thru unlike the tw/o other ones located in pierce county.
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May 2023 by Deez N.
If I could give Navy Federal Credit Union zero stars I would. I've been a member since last year, my account has always been on the "up & up" with zero issue, and the one time I deposit legit paper checks I am treated like a criminal I had no problem with the legal five day hold waiting for the checks to clear five days turned into 10 business days and mind you all access to my account was blocked. I waited an illegal 14 days for my money. The checks cleared the second business day and now they're closing my account because during those fourteen days I visited a branch four times, waited for two hours on hold to unsuccessfully speak to security to have the hold lifted six times(12 hours of my life I can never get back which probably took alot from my life expectancy because of how furious and frustrated I am by this point). On the 14 business day they do another check to make sure my deposit was "good", it was and I was instructed to visit a branch to withdraw funds and file a security appeal to keep my account open. All my bill pays everything was connected to my NFCU account now I'm behind on my bills and because of this senseless and useless action, access to my other accounts connected to my NFCU accounts access is blocked. NFCU hasn't even offered me any help to rectify the situation I should charge them interest for the time they held onto my money. Thinking about filing a complaint with the NCUA.
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April 2023 by Simon Kim
The teller was nice but not so professional. When a customer is requesting to withdraw large sums of money (over $10k), providing a private space should be an appropriate action, yet, she openly asked me to give sensitive information out loud for everyone to hear. I probably should’ve spoken up about it but for those that don’t know, just ask to for a private space.I have more to say but I also find it’s my fault for not speaking up.I ended up gettin the service I needed, thankfully. Just try and be more sensitive to the customers needs. Life goes on.
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February 2023 by Michael A
Angel was ao helpful in getting our accounts set up! Super easy process!
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November 2022 by Anthony J Frank Sr
Very clean and professional and everyone there was very polite I'm very happy to be a member.
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November 2022 by Austin Flegel
Marcos was very helpful, great CU with excellent employees
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October 2022 by Luis Servin
This branch does not take responsibility for their own mistakes on their clients accounts. This branch takes long to resolve issues and blame customers for the information they put on their customers account incorrectly. As a company are under a lawsuit by a new Jersey resident. Are not to be trusted with one's money if they are not ethical and honest with their mistake
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July 2022 by Mr O
Excellent service as usual our representative Jamie was amazing and very patient with our needs. If you are in the Puyallup, WA area come see this branch.
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February 2022 by Alice A.
Went to open an account and everyone was friendly. The person who helped us was very understanding of our time and the fact that our kids were not interested in being there. She was patient and worked with us to make the experience super easy.
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February 2022 by Khadijah Johnson
The location in Lakewood the people are a lot more friendlier and have better customer service. Every time I come here, everyone seems to hate their job or takes forever to help anyone out.. that includes in the drive thru. I’m not sure who is the supervisor is. I believe it’s a woman. She’s very passive aggressive. She normally greets people when you walk in and will assign you to someone. I just don’t feel welcome when I come. My family and I have been banking with navy federal for quite some time.
