-
September 2023 by Tracey Brown
They did a great job on my car! Insurance company sent me here, and my car was returned looking better than it did before the accident. I appreciated the quick turn around once I scheduled my appointment. I would use this service again, although I hope I never need them!
-
August 2023 by Miguel May
Straight and to the point. Great communication and upfront about pricing and potential charges.
-
August 2023 by Robin Stearns
Took my car in on a Monday needing rear panel and bumper replaced. They called Wednesday afternoon that it was done! Easy to work with, good communication.
-
August 2023 by Léo Panitan
I appreciate their diligence to work on my car from an accident.I think they can improve in communication among their team, to relay information and respond better to voicemails or texts.
-
May 2023 by Fernando Arredondo
Great customer service, and the young woman that helped me and called me to check in on my car was fantastic. I forgot her name but she was #1. You know who you are
-
May 2023 by Roberta P.
I had gotten into a fender bender, so I went looking for shops my insurance company recommended. I made a few calls. I was looking at waiting weeks for my car to be looked at, and fixed - into July, and it was only April. When I called NW Auto, they could look at it the next week. I didn't want to hassle a car rental, so I asked them to let me know when they had the part before I brought in the car. They got my car in the next week. I was without my car only a week. When I got it back, it was pristine!! Not only was the repair done with excellence, but they had also gotten out marks I had made all over my car with an ice scraper. I had been unable to get them out. Not only that, they had completely cleaned my car inside and out. They even vacuumed my trunk!! I could not be happier. And the manager was so polite and respectful. You just don't receive that kind of treatment or service anywhere, any more - except at NW Auto Collision. Definitely worth the 5 star rating I'm giving them.
-
March 2023 by Shunda Brown
The customer service on the phone alone was terrible! Think before you go. After these reviews and first experience over the phone I won't be going to my appointment after all.Services: Transmission
-
March 2023 by Char Enott
Needing body repair on my 2005 Honda Civic due to left rear bumper, left quarter panel damage due to an unfortunate event I made arrangements to drop off the car first week in March. After one week I returned to pick it up and was so HAPPY with the job NW Auto CC did, my car looked brand new. Not only was the body work done well the painted finish shined like it was brand new!!I am so pleased I would recommend NEAuto CC to every and all friends that find themselves needing this kind of work done!!Thank You to all at NW Auto Collision Center you’ve done an excellent job!!!Services: Painting
-
February 2023 by Webber Dean
Great service and timely job
-
January 2023 by James Moran
Absolute worst customer service experience. I scheduled appt in December for body repair on my rear door after minor accident. I was called and told that they wouldn’t be able to take me on their scheduled date. Next available date was over 2 weeks away so I took it. They call me a day ahead of appt. (Today) and say again they need to cancel my appt again. For over a month my truck has has taken metal damage/rust because these guys can’t get it together. Would never recommend this business.
-
October 2022 by susan snider
Very professional got me in and out very friendly
-
October 2022 by Amy Schweigart
I chose this place because Toyota of Puyallup referred me, but I wish I would have read the reviews first, before making my decision. I am unsatisfied with the workmanship that was done to my car and not to mention the ADDITIONAL damage done to my hood and windshield that were not there prior to drop off! I am still trying to resolve that situation 5 days later after pick up, BUT I am the one having to call to check on the status. I also have to come back for them to finish the original job because they didn't have all the parts I was told they had in the first place. No ETA on that either.... I changed my original 1 star rating to a 3 star because the manager is honoring their satisfaction gaurantee on their workmanship by fixing the original work. They are also doing the right thing and taking responsibility for the additional damage that was done while in their possession. I appreciate an honest company, and I am grateful that the issues will be resolved.Services: Painting
-
October 2022 by Jacqueline Anderson
My insurance recommended this place for body work after my accident. Dropped my car off a month a go, they told me they would keep me updated but have left it up to me to call and ask about my car. They ordered the wrong part twice and I still do not have my car. Called and asked why my car has been in for a month and was put on hold for 20 minutes before they hung up. Still wondering when I'm goibg to get my car because my insurance does not cover a rental and I still have to get to work.
-
October 2022 by E M
Brought my car in a few months ago for a quote and never received it. I even called multiple times to get that quote and was assured that it would be sent to me. I checked my spam folders and confirmed the email address on file with them, and still nothing. Poor customer service. I didn't end up going through with the quote, because the quote didn't exist.
-
October 2022 by Kelli Schweigart
My wife took her car here after and accident and we got the car back with unsatisfactory worksmanship and additional damage. They “repaired” the unsatisfactory work, but it still looks shotty. As well as being incredibly rude, the service here was not at all something I’d recommend or a place I’d ever bring a vehicle back to.Service: Body & Trim
