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June 2023 by pearl luvr
Incredibly rude staff and managers. Do not come here.
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May 2023 by hannah devine
Incredibly rude and disrespectful employees! whoever is in charge of this location needs to hit refresh on their entire staff. To anyone wanting to shop at pacsun I suggest you just do it online! Do not go to this location! Ever.
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May 2023 by Haylie Manning
EXTREMELY rude staff. Save yourself the trouble and don’t shop here.
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May 2023 by Sophia LaValley
extremely rude employees
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May 2023 by emily m
would give 0 stars if i could tbh
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May 2023 by Amy Palmq
Very rude manager and associates
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May 2023 by Zayra H.
I don't understand why people are working for customer service if they aren't going to able to provide for a good experience for costumers. These people are very rude! They won't help you, they won't do their job and they will even roll their eyes at you! Manager won't be helpful at all since they're the ones to start acting this way. When I go back I will take a picture of their face and post them online. Since I guess that'll be the only way they will feel ashamed of their actions.
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May 2023 by Emily V.
Today i went to pac sun looking to exchange some swim tops i had bought online which fit me too small so i walked in was not greeted and waited at the register to be assisted when the girl walked up i explained to her that i simply needed to exchange the swim tops and have them ordered to me for a bigger size she then called over her manager and asked for assistance he was quite rude and pulled up on the computer what she needed to do a exchange there were some people behind me waiting to be checked out and this was when she told him "can you like ring or something" in a rude manner he then proceeded to yell ""hey hey" to people in line to get there attention to be rung up he then proceeded to do so and was rude to all the customers not saying a word to them and got irritated when a group of girls came up to him and asked if they had fitting rooms he rolled his eyes and said "yeah" in a sarcastic manner. The girl who was assisting me then told me she needed my address and information to order the swim suits to my house and told me to come around the counter and do so, i was very confused and assumed it was because they were busy but they had no one in line and a quite empty store. I went around the counter and entered my address and walked back around to the other side assuming that was all she needed the male manger then walked up and told me i needed to enter my card info i was once again confused and went to swipe the gift card i was using to make the purchase when he rudely told me "no i meant enter the card number into the computer." I was shocked but i felt embarrassed and confused since he had made me feel as thought i was stupid for not assuming he knew i meant i had to go behind the counter and manually enter the gift card. I went around entered the gift card on the computer manually and then walked back around to the other side of the counter, right when i walked back he went on the computer to then process the transaction and then told me i would owe $12 on the transaction i was confused on why but simply wanted to be done and i then entered my card into the chip reader when he once again looked at me although i was stupid and told me no you need to enter the card on the computer waiting for me to walk around and once again manually enter the numbers on my card. At this point i no longer wanted to give my business to them and simply told them nevermind and i would do it myself at home since i would have to do the same exact process on my phone that they made me do for them. I have never in my life received this bad of customer service and from a store manager is unbelievable. When i walked out he just scoffed and said "okay whatever" I hope Pac Sun will take actions on these employees. I will be calling corporate as well to file a complaint, to say i felt embarrassed and angry with how i was treated is a understatement i also felt for the other customers who they were being rude to as well this is not the behavior a manager should have or be teaching.
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January 2023 by Lisa E.
Attempted to shop with my daughter tonight. Walked in two different times and were not greeted by the guys working either time, they couldn't look up from their phones. Neither time were we asked if we were looking for anything or needed help...my daughter finally found two pairs of jeans to try on and at 20 minutes to 8 they would not let her try them on because they were "closing soon." When I let them know that was crazy one of the guys had the nerve to suggest she see if they fit around her neck. Terrible customer experience and service. No one shops like that and never have I had a store not let someone try on clothes 20 minutes or more before they close.
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October 2022 by Victoria B.
I paid 25$ for a shirt including tax, when I came to return it because I didn't like it (I had the receipt and the tag on the shirt was still on) they literally gave me 12$ because they can't do math and blamed it on the machine. (When I was making the purchase of the shirt, I bought 2 shirts (both for 25$) and returned a pair of pants. After he merged the price of the return and the purchase, I had to pay 12$ in total but that was STILL my money regardless and I still technically paid 25$ for both the shirts even though it was considered an "exchange".) So long story short I got scammed and now they own me 12$. Also screw the lady who was giving me attitude after I was growing impatient because I couldn't get my money back.
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August 2021 by Ciara Marie
Absolutely horrible customer service. Five employees and not one of them asked if I needed help finding anything (which I did) after ten minutes of browsing the store, I asked the young man if the sale applies to orders online as well! He blatantly ignored me, too busy flirting with female coworkers. There was not a single customer in the store either so it’s not like they were extremely busy. I will never shop at this location again, do better.
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December 2020 by Bella Carson
the workers are very rude and unprofessional.
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March 2020 by Mariah Renee
I asked the owner that works in this restaurant in the food court to wash his hands and he told me no and that he was not going to wear a pair of gloves either to prepare my food.
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December 2019 by Aileen C.
It's been while since I've shopped at a Pacsun store. Last time I was shopped at one was when I used to reside in Cali (3yrs ago). Tonight was nice, not busy. They have good quality clothing. I don't shop much, however, I was able to find a great BOGO free deal on some joggers. Total came out to $33.00. I would return again.
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August 2019 by Alison Ball
My only complaint is there were not enough employees there. The Line was forever and it took me more than 5 minutes to identify any employees not at the register to get a shoe size. But once they were helping they had decent service