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August 2023 by Kari T.
Update... After two rounds of antibiotics due to Petco injuring Sammy we sadly had to bring him back to the vet for the 4th time. They said the antibiotics destroyed his gut flora resulting in vomiting and diarrhea. Petco still refuses to pay us a dime. The next step is court since they refuse to do the right thing.
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August 2023 by William C.
I'm old enough to remember when customer service was paramount. Some kids today are really kind and respectful and working in retail is good for them to do. Some are not! My experience in the aquarium department, well, let's just say that I hope the fish I was going to but is doing ok at the store and that the rest of them are over the terror of the way the employee scared the $#it out of them!!!
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August 2023 by Tania Segura
Friendly staff, great service!
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August 2023 by Richard Billings
Good service; friendly staff...
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August 2023 by David Pettit
Petco is my go to store; I trust them 100%.
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April 2023 by Neal P.
I'm fortunate in that I live close to both a PetSmart store and a PETCO store in Puyallup, Wa. I purchased a fish aquarium heater 2 days ago at PETCO and it worked but it did not get to the heat level that I needed for my Discus fish, whch is 84 to 86 degrees. It says it goes to 88 degrees but never delivered heat above 80 degrees. I gave it 2 days and it never budged. - - - So I took the aaquarium heater back to the PETCO store that I purchased it from. But the person at the cash register gave me the 3rd degree as she obviouly did not trust me. She kept looking and looking and looking for something wrong as if I may have damaged it and was trying to take advantage of her personally. I had already told her I just wanted to exachange it for one that worked correctly. Then she called someone else over and this lady mumbled somethiung at me with a cold look and thgen kept walking. I could not understand a word she said but it wasn't helpful or welcoming. - - I felt and still do feel as if PETCO likes you and will help you with enthusiasm when you are giving them your money but still, I'm the same customer needing help when I retrurned but I wasn't treated that way. If PETCO cared about their customers they would have proactively trained their employees in advance but they have not trained them about customer service at all, unless they see you taking out your wallet. But there is an anwer for this and it's called PETSMART which will now be my first choice when needing any pet related supplies. They treat me with the same courtesy when I return an item as they treat me when I am buying from them. There is such a drastic contrast in service.
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February 2023 by Mirna Gudiel
Nicole is an excellent dog trainer. I recommend getting your puppies trained by her. My sessions were weekly with homework to be done (because consistency is key). She addressed behaviors I was concerned with and always made herself accessible to us. Coco was always happy to see her friend with all the tasty treats.
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January 2023 by Danielle G.
I love this Petco! I have never had a bad experience here. It's always a quick and easy shopping trip. I ran in yesterday and got a couple things. It's always clean and really easy to find what I need. Stephanie was super friendly and helpful. Thanks for being so awesome!!!! And y'all got super cute sweaters for my dogs!
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January 2023 by Kailen J.
Everytime i go to this specific petco it's just a very sad and uncomfortable experience. the employees take forever to help you in the aquatics area and take forever to checkout. there one specific worker that just makes your business everyone else's and that's also what makes it uncomfortable. this store also need more workers cause 1 cashier is not ENOUGH.
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October 2022 by Ruth B.
idk if these guys are going out of business or if they just don't have any product but the shelves are completely empty. I tried to go down an isle and they had stacked metal shelves so deep not only could I not reach the product, one snagged my heel cutting it open and it fell with a loud bang. Nobody even batted an eye. I'm never coming back to this place.
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September 2022 by Bronwyn Webster
Thank you for helping me get my fish set up so they are happy and healthy! My last visit was fish accessories and food for my gecko. I did use their dog training service years ago and I found it helpful and the trainer kind and knowledgeable.
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September 2022 by Julie McCann
Went in today for vaccinations for my 178 pound mastiff, thry were great!!! So much better than Petsmart!
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August 2022 by Mike Brisbin
The pet are well kept and customer service was great
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August 2022 by Lela Smith
I absolutely love this store! They have everything for your pet needs and wants and the staff works with you to help you find what your looking for or a better option that fits you and your fur baby.
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August 2022 by Darold Lund
Pet pea on the entry post going onto the store. I don't like walking threw ?
