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February 2024 by Natasha Robison
I shop here for my other animals and don’t have complaints, however - this location should be ashamed of the conditions of their live fish tanks. The feeder fish tank had at least 15 dead/dying fish amongst the living ones. The other tanks were dirty inside and out, with sickly looking fish swimming around, with a few sporadic dead fish. It was 5 pm, even if these fish died overnight there is no excuse for those tanks to look like they did. Needless to say, we left and bought our new fishy babies at Petco, where there was not 1 sickly looking, or dead, fish in sight. Don’t come here for fish, not even feeders!
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February 2024 by Guy Bates
Went to get goldfish and other than the associate seemed to be in a hurry. It was a good visit.Had to go back the next morning to get a bigger tank. Since the one we had, was a bit too small
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February 2024 by Linda Brown-Clark
We use the Pets Hotel often! Our dog gets sooo excited to come here! The staff is kind and gentle!! I can always trust that he will be well cared for!! Love the stay notes too!! The grooming room is FABULOUS too! He looks gorgeous when we pick him up!!!
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February 2024 by Debi Chadwick
They didn't have any heat lights for chickens, however they had great fish and a good variety of items for 'normal' pets like dogs, cats, fish...
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February 2024 by Ben Heslop
Never leave your kids here (your pups) or cats. They cannot even follow a simple feeding instructions. My dog is simple. Eats at 8am and 8pm. Fed him at 445pm Customer service is terrible. Waited on the phone for late night pick up and never even got in touch with the dog motel. This place should be on the side of 167 in a ditch. Find better personal care for our animal children. Got home finally after 2 days of long work, my pup Stubbs seems like he didn't even get a drink of water in the last six hrs.
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February 2024 by Rhonda Marco
The trainer came up and was extremely helpful
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February 2024 by Jesse Anderson
Good selection knowledgeable staff
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February 2024 by Eva “Lil-One” Blake
I love coming here it's always nice to browse around the store and just look, always clean ,friendly
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February 2024 by Brooke Hill
Very friendly n helpful
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February 2024 by Liz Patrick
Great products and the staff are helpful
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February 2024 by Ricardo Rodriguez
Long wait to get staff to assist you.
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February 2024 by MiBoBell
I am super concerned to hear the PetsHotel has decided to stop having a person on site for overnight care. I am just one customer, but I don’t feel right knowing there is no one on site with an action plan in the event of an emergency. Did we not learn from the Kennels that had a fire recently. I will have to find another place to trust for kenneling my pets.
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January 2024 by Karen N.
Couple months ago,Savana did a lovely job of fixing 2 bad poodle grooms from another shop..we are happy and like the groomers at this petsmart.
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January 2024 by Tracey M.
I absolutely love the staff in this store but mostly the grooming staff. I've been taking my pup here since she had her first groom. She loves to come. They always welcome her and know her name. Bre has been our groomer along with Rayleigh. Love them both. I could not recommend them more!!!
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January 2024 by Lindsay C.
I had my dog groomed at the pet salon. I specifically told them not to use clippers on his face, just trim around his eyes. They cut his snout so close to the skin that he was sore and bleeding when I got him. He was supposed to get a sanitary cut and I don't even know what they did, but he was all choppy and irritated in the back, definitely not a good cut, he looked awful, his ear was also cut so bad that he has a giant sore under his ear flap. Not to mention my other dog got a bath and brush and did not look clean or brushed. She was still wet. Horrible