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February 2024 by kum janssen
Waited in line for 30 minutes only two cashiers one busy the other taking care of 10 people telling one's other
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February 2024 by Jack Tschudy
I'm wearing shoes I got at Ross. I got the pullover that I have on there, as well. I shop there, and nearly no other physical store because their selection of bottom of the barrel clearance makes them worth a stop. Today, my experience was much different.I spoke with a very helpful and polite security woman, who told me the sticker that had been tampered with on an item I was interested would be honored. "Just tell them security said the tag looked original and to honor it!" was her response.Fifteen minutes later I'm in line and me tion what the nice security woman said. Well, the cashier AND manager didn't buy my story. I was treated like a liar and a crook. They said the figure was easily 14.99. Good luck. They even contradicted the security woman and made her look silly. What terrible folks to work with. I want to lodge a complaint with their head office, but thought I would mention here they treat both employees and customers like trash at this Ross. Ironically, the ones I frequent in Tacoma are much less filled with hateful and rude....people. They look bad compared to TACOMA.
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February 2024 by Laura Hiller
Ross has great prices. Always love going to Ross
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February 2024 by Brooke Hill
Best deals ever
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February 2024 by Songul Bacon
Some how shelf are empty
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February 2024 by Jeannie Figueroa
Very messy and even longer lines. Ended up leaving
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February 2024 by Sona Bowers
I feel they need to make the way they put suitcases on the shelf. They had them so high I couldn't even look at them.
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January 2024 by joshua crater
The selection being very small which after Christmas I understand but, only one cashier and no one helping is a joke. People standing in line for over 10 minutes waiting for the one cashier to help out everyone. What's worse is other employees walked by saw her struggling and did nothing to help or anything of that nature. I see bad store management and associates not willing to help is sad.
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January 2024 by C K
Always new inventory
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January 2024 by Kiele E
Great selection
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December 2023 by Alpine Mike
Poor selection of men's wear. Almost never have clothes for tall thin people.
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December 2023 by Armando Montalvo
Not too shabby
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December 2023 by Candice Dyer
Very friendly and fast service
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November 2023 by Debra Burrill
VERY FRIENDLY and great place I visited. Awesome customer service!!
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October 2023 by Google user
I found some monster trucks my son doesn’t have and are a perfect Christmas gift, however the packaging is damaged, (see pictures for the condition of packaging) The cashier (who was very cheerful and sweet) offered to take off 10% but (the manager?I’m guessing) her name tag said Cindy, her wore glasses and was in her 50-60s and was white, said no as the toy isn’t damaged, just the packaging, which I understand but it’s a gift and my son is autistic he won’t understand why the packaging is damaged. It would have been .59 cents off. (As an HR Professional and Supervisor myself) You should have used this as a teachable coaching opportunity. You should have let the cashier know that you will honor it this time but before offering any future discounts always verify and ask management first. You obviously weren’t aware of a more professional way to handle when a cashier already offered a discount to a guest so I hope this feedback helps you Cindy. Guess I’ll stick to TJMaxx. Thanks Cindy!!!
