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November 2023 by Ryan Kusche
Easy to schedule drop-off service online for my windshield replacement while on the road. Be aware parking lot is a bit tight for larger vehicles.
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November 2023 by Haven Thomas
Service was great! Caleb was efficient in getting my windshield replaced, the wait wasn’t long at all for the service! He also made sure to educate on what to do/not to do after this replacement. 5/5 recommend to anyone who needs windshield repair should come here . The front desk woman was also very nice and efficient! Was not able to get her name, but her service was exceptional!
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November 2023 by Ashley Rainville
Pretty disappointed. I have been here twice in the last month now. I went in for a knick in my passenger side window and windshield. I paid almost $700 for two window replacements. The passenger window is new. It now does not clear my window when it is rolled up, in the process of rolling up my window the whole window shakes. they tell me because there is a part that is bent. And there is nothing they can do to fix it. that this happened when my window broke. My window was never broken nor was it shattered. It had a knick in it from a rock. Absolutely ridiculous for the amount of money That was spent. When the window was originally damaged it never had any of these problems even while damaged. The lady at the front desk Amazing! Professional. Nice. Attentive. Nothing but great customer service from her. I hope in the future you guys start to do whatever you need to do to make things right with your customers!!
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September 2023 by Royal Rauch
If I could give 0 stars I would. Had my car in for a windshield replacement, they warned me ahead of time that my side window seals were missing a couple screws and had been glued back on previously which was not a big deal to me, I knew they needed to be replaced soon. What they didn't tell me was that they broke both the plastic trim pieces that go over them in half, causing over $1,200 in damages to my car. Now they are saying they were already cracked before which I know they weren't and that they will not replace them. Not to mention that the tech that worked on my car didn't even tell me and tried to glue them back together. I would not recommend EVER going to satellite especially this location in particular, they will damage your car and do everything they can to not fix their mistakes. While I was waiting the hour and a half for my windshield replacement I counted 3 people come in to complain about mistakes they had made on their vehicles. Save yourself the time and hassle and go somewhere else, their "warranty" and customer service is a joke
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September 2023 by Kelly Jansema
After 5 months of the nightmare that is FIFE, finally, with only 1 call, got all the service I should have gotten in the first place. The Puyallup location with Stephanie and her staff handling things was as service should be. Friendly, fast and knowledgeable. Everything from just the first call to start service was AWESOME at PUYALLUP! Thank you so much Stephanie!!
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September 2023 by Bubbles F
Had windshield replaced . Very professional and great customer service. Took a few hours . Well worth the wait..
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September 2023 by D Po
Was scheduled out for two weeks for a Kia window replacement. I drop it off and then receive a call an hour later saying they made a mistake with their inventory and do not have the part. They tell me I will have to pick up my car (I live 40 minutes away mind you.) or leave it till a KIA window comes in which could take a long time. Nothing was offered for the inconvenience besides a rude front desk woman on the phone. Unproffesional.
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September 2023 by Greg Skyles
This location did a great job. I was on time for my appointment, and they completed the job in a timely fashion. I was out of there in about 30 minutes. The repair was pretty good, The rock chip was almost invisible. They also had water, soda, and snacks in the waiting area. The staff was very professional.
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September 2023 by Jordan Seffens
Went to Safelite to fix a poor install done by Genuine Auto Glass after seeing Giuseppe’s work on my wife’s Kia. Giuseppe did a fantastic doing the work on both vehicles. Excellent quality, quick, and very professional. 10/10 would recommend, and I will be coming back for any future glass work without a doubt.
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September 2023 by Teresa Finley
Professional & kindest greeting when I arrived a bitearly for my appointment. Office decor is fun & clean! Text msgs are sent with real time updates!Complimentary coffee, water & snacks were offered.Insurance is acepted...I would give this Safelite location 10 stars, if allowed!!
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August 2023 by Jovanny Jimenez
Safelite messed up my rock chip repair, it is still cracking. Was told they couldn’t fix the rock chip and that I need to replace the windshield and pay out of pocket for a new windshield because of something they messed up on .
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June 2023 by Tam Nam
The worst experience. I've tried to schedule the same windshield replacement for months. I was told multiple times, the day of the appointment, that either the windshield was not good or that it didn't come in.It's as if they do not care about my business. I have never seen anything like this before. Unreliable. Use a different safelite other than this location.
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April 2023 by Jasmine Taylor
Went to them through insurance. Everyone was really nice, and the service was speedy. I appreciate the thorough vacuuming of my car.
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April 2023 by Kat Bailey
I called my insurance first for them to make the appointment to garauntee I only paid my deductible to the store. Then, the store called me multiple times to confirm and let me know what to expect. They must've had some cancellations because they were able to get me in an hour early, and then it only took them 45 minutes to complete the windhield replacement. The whole experience was wonderful and the front desk staff was really nice.
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March 2023 by Kat Brabant
I called my insurance first for them to make the appointment to garauntee I only paid my deductible to the store. Then, the store called me multiple times to confirm and let me know what to expect. They must've had some cancellations because they were able to get me in an hour early, and then it only took them 45 minutes to complete the windhield replacement. The whole experience was wonderful and the front desk staff was really nice.