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February 2024 by Christopher Jason
I tried to address this by private message but I'm still dealing with an issue with Safeway and the manager they got me in contact with isn't doing anything to resolve the problem.The Safeway located on 11501 Canyon Rd E, Puyallup, WA 98373 allows their employees to smoke right by the entrance / exit. I'm a veteran who was exposed to burn pits in Iraq. I have lung issues that make it difficult to breath around smoke.This specific Safeway closed all their entrances but one. This is the only way to get in and out of their store. Their employees don't have to smoke there. There is another designated smoking spot away from customers, but they choose this one because it's close and they're lazy.These employees are inconsiderate. They don't care if you have asthma or other lung issues. I've seen them smoking right as kids are coming in and out.Their store director Michael Lent sent this email,"I have and addressed this with my staff and was unaware that this was continuing to happen. I will readdress with all my employees to make sure they are in the designated smoking spots."I tried to contact him again to let him know that his employees continue to smoke near the customer entrance, but he doesn't seem to care and hasn't responded. My next email is to the health department because smoking this close to an entrance / exit is against the law in Washington State.
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February 2024 by Bernetta Brown
Well lit, aisles not too narrow and great staff
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February 2024 by James Kang
Pretty clean Safeway and the cashier was super fast
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December 2023 by Brian Babcock
Update 12/18/23: this safeway is failing its customers...one register open, a line of 6 people, and practically NO ONE in line at self checkout. This safeway has had issues in the past only having self checkout available and zero lines with real chekers. People do not want to self check their own goods...we don't work at safeway and a lot of us have too many items to self check...PLEASE do your customers a favor and open more real person check stands!
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December 2023 by Jeannette Morrone
This used to be my family's favorite store. Where are all the checkers? I can understand self check out for a couple of items but to expect people to check out a cart full is ridiculous! I feel bad for the elderly folks trying to scan and bag, with no help in sight. Today there was only 1 checker and a line down the isle.Do better Safeway, even Walmart has more then one checker.
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November 2023 by jodyesguy
Safeway is going downhill. I'm out of fuel and have ran myself to the "can't go any further" point trying to get a better deal from Safeway. Got here to buy fuel, had to wait in line for an exceptionally long time being rush hour on a Friday and when I finally got to the pump I was screwed. I only had cash to buy fuel and Safeway, during rush hours on a Friday doesn't see the need to have an employee actually working on site. Safeway is trying hard to loose me as a customer of 50 years now.
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October 2023 by Becky Porter
Always nice to stop in though try to not go after dark always someone bumming ya for change,smokes,or whatever!
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September 2023 by Sara M
Rushed over and took 20 minutes to get here on an unexpected store run. About to locate one of the three small items I needed when I am approached directly by an employee stating that I 'need to either grab what I need right this second or leave the store.' This interaction immediately followed an announcement over the store intercom that there are just 10 minutes left before the store is closed.Not typically coming in so late, but the whole attitude of the employee was rude enough that I just left. Great customer service Safeway. Nice.
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September 2023 by Kristin Landry
The store itself is good. So why 2 stars? Because of their drive up and go. I am a Doordasher. I went to pick up an order and the clerk was so rude. When asking “Michelle” about it, she very rudely snapped, it was canceled when I went to get it this morning. My cousin even placed an order (not through 3rd party) and when she went to get it guess who the clerk was? Rude, snippy Michelle. Watch out for her. She’s very snippy and rude
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September 2023 by CrysKayHarps Johnson
I've had a day at home, going grocery shopping sometimes can be my way of talking to another human even if it's just for a couple minutes while they ring up my groceries. However, if you go to the Safeway at 9 PM, there's nobody working those registers. Yes I should've flat out. Asked the lady will you ring me up and I didn't, next time I will if I end up going back, but I did say to her, is there anybody working the registers? I don't know how to ring up my bananas and she took that to mean oh let me show you even thought I could care less. And I'm thinking "no, I don't want you to show me, I want you to do it for me, so I can sit here and say mindless small talk while you do your job, cuz I don't work here, you do!" I put them on the conveyor belt and then you do the rest then I pay ...what's wrong with that system? You guys are so fricken money hungry. You are also the most expensive grocery store in the area. The more I think about it I hate Safeways. The only thing that Safeway has over Fred Meyer is the bakery, that's it tho; other than that, you guys suck!!I left my whole cart in the self checkout so you could then actually do some work and have to put back those groceries, hopefully the frozen stuff didn't melt!This is for the owner….Let me just add one thing to this; please don’t respond to this and tell me that I have to do yet another thing myself when IT’S YOUR JOB!! . You go to your website and and contact the Director, this is totally on you not the customers!
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September 2023 by Carl Bickford (Bic)
I know safeway costs a few more clams than Walmart but it's a much better much more enjoyable experience than having to endure shelf to shelf shoppers trying to get the better deals before everyone else.
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August 2023 by Crystal J.
I've had a day at home, going grocery shopping sometimes can be my way of talking to another human even if it's just for a couple minutes while they ring up my groceries. However, if you go to the Safeway at 9 PM, there's nobody working those registers. Yes I should've flat out. Asked the lady will you ring me up and I didn't, next time I will if I end up going back, but I did say to her, is there anybody working the registers? I don't know how to ring up my bananas and she took that to mean oh let me show you even thought I could care less. And I'm thinking "no, I don't want you to show me, I want you to do it for me, so I can sit here and say mindless small talk while you do your job, cuz I don't work here, you do!" I put them on the conveyor belt and then you do the rest then I pay ...what's wrong with that system? You guys are so fricken money hungry. You are also the most expensive grocery store in the area. The more I think about it I hate Safeways. The only thing that Safeway has over Fred Meyer is the bakery, that's it tho; other than that, you guys suck!! I left my whole cart in the self checkout so you could then actually do some work and have to put back those groceries, hopefully the frozen stuff didn't melt!
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August 2023 by Trent Edwards
This Safeway deli moves at the speed of slow. I’ve worked customer service. I try to give everyone the benefit of the doubt. But some people working here move so slow it’s like they’re trying to get fired. And the daytime manager clearly hates her job as every time I see her working, she’s complaining about opening up boxes. Don’t waste your lunchtime here. We’re talking 5-7 minutes per order of sliced meat. And that’s after waiting in line for 10 minutes. Brutal.
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August 2023 by BikerMike
100% self check out now. All regular lanes are closed and being used for storage.The highest priced non-specialized grocery store can't bother to have cashiers, but a million managers? No thanks.Won't be back.
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July 2023 by Wonder Allen
Safeway is usually competitive pricing and close to home so easy for small item trips..should get Safeway just for u app for better deals