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February 2024 by Marah H.
I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.
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July 2023 by Google user
When it comes to customer service, Ky is the person to go to at this store. Their dedication to providing exceptional assistance is unmatched when I witnessed her helping several customers before me. With a warm and friendly demeanor, she makes every customer feel valued and respected and their extensive knowledge on saving money in general for customers and willingness to go the extra mile ensures that everyone leaves satisfied are what I love the most. For a seamless and pleasant experience, please go see Ky for all your T-Mobile needs. You won't be disappointed!
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May 2023 by jamila culcleasure
I came into the store because I was having internet issues the young male I was working with insisted that my phone was the issue because I have an old iPhone. I brought the phone last year. I felt pressured to buy a new phone even through I knew I didn’t need one. I ended up leaving and call customer service they had technical support refresh my internet connection and my phone was fine. The young man in the store was no help and could have simply had me call technical support instead of trying to make a sale.
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May 2023 by Pink Floyd
They have a great deal to people for $90 unlimited everything. But the problem is I have no internet connection quite often and that shouldn't be because I'm on unlimited data the top plan which means no slow downs no nothing. So I think I'm going to look into AT\\u0026T or Verizon.
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May 2023 by Barbara Emerson
This was one of the best experiences I've had with a cell phone retailer. We were helped right away, everyone was friendly and cheerful!
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February 2023 by Alfred Emerson
the folks were as good as they can be yet the service has not yet allowed me to make a call
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November 2022 by Liz K
Customer service representatives have ZERO knowledge on the merchandise they sell.
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November 2022 by Andy Goelzer
Long wait. Not much help unless you are trying to spend money on a new phone. Everything else they will just log you into your account and connect you with customer service. Unless you need to buy a new device you can stay home and deal with everything you need online or by calling customer service yourself.
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November 2022 by Russ Clary
The people were great. I think they went above and beyond to help with the problem. Love the people at south hill store
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November 2022 by Neil Mathura
This store always takes care of me. Thanks to BEN who was super attentive and got me in and out - quick and painless.....
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September 2022 by Sandy R
We went to the Bonney Lake store and were greeted as we went in and then ignored for half an hour while staff took breaks together, served customers together, one set of customers obviously relations of staff and greeted and chatted to by other staff. Never. Ever going back there. The Sumner store, a franchise, was the exact opposite and we wouldn't hesitate to recommend it.
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September 2022 by Juan Aleman
We love ❤️ our T-Mobile service and the service we receive in-store is outstanding. I usually go into the store for our T-mobile Tuesday give aways! That and for the rare questions or concerns we have. Yay, T-Mobile!
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August 2022 by austin kingsolver
Went to the tmobile store stressed out about my wifes phone, Ricco got its taken care and also helped get my phone figured out as well. He was very kind and accommodating. He also informed us about tmobile's internet service. Give this man a raise!
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July 2022 by Mellie Massey
Though I wouldn't give tmobile 5 stars with all the issues I've had this year, I definitely will give the service at this store with the GM and Nickolas that helped me with a huge internet service problem I had with my phone. They saved me and tried so many diff ways, determined to fix it. I appreciate that they weren't annoyed and were very upbeat and helpful. Would Def come back to this store and I live in Tacoma! My phone has been flawless the past 24 hours and it's been not using any internet browser for months with unsuccessful help from 611.
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March 2022 by Kevin Kain
Ben is awesome and always helps me figure out any issues needing resolved, or adding new devices.
