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February 2024 by Meghan D
No real customer service. Worst U-haul dealer I have ever delt with. Both locations suck and have awful options. Got stuck in the rain because of them twice and the second time didn't have to happen if they were upfront about their policies. Plus they just lie to get you out of their office instead of being real and tell you what is really going on.
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September 2023 by Zoe Greer
very rude. the first time I reserved equipment online days in advance but when I showed up the woman said they're giving it to someone else and I was forced to upgrade. the second time, I followed the sign that said to park and wait in the equipment. the man acted like I was the biggest nuisance. it takes 2 seconds to drop off the vehicle, I don't know why he wanted to make it 30 minutes. I don't suggest going here as they don't have over night drop off either.
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August 2023 by desjards11
I understand filling a propane tank is next to rocket science so that should explain why nobody at this location can ever fill a tank. If ya see that fat female manager with the bad attitude I feels even worse that. Mistake #1 is visiting this location
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June 2023 by Joycelyn Iosefo
overall the service was good. Easy pick up and drop off, thank you
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May 2023 by Sherrie Vineyard
Great friendly service and terrific helpful staff
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May 2023 by Athena S
Use U-Haul for my business pretty regularly and typically I’ve had decent experiences but the lady working here had terrible customer service.
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May 2023 by Rebecca Holmquist
I just want to say how Autumn is that works there I ran into some trouble to get it back in time and I'm going through some health issues also she made it easy to deal with the late return I recommend them to all
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July 2022 by Kitty E.
Absolutely do not use Uhaul for a serious move,I bought a house 2700 miles away and reserve my truck and car dolly nearly two months ago for the 16th which is tomorrow due to buying from another state we had to work up until today as I live where I work and will be losing now due to quitting to move long story short I have people coming and was supposed to be filling my truck tomorrow and only just today did I get a call saying there was no truck available and this is after I had called at least every week up till just last night to confirm everything is still all good even switch locations to one they said would for sure have one, The guy mumbled on the message and basically told me I was screwed I tried to call back three times and nothing I called the actual location and they gave me a number that I called and was hung up on three times instead of anyone taking responsibility on the 4th time calling I begged her not to hang up and just tell me what is going on as I reserved this two months ago and even cancelled another reservation to save money because Penske was much more and the lady told me welp there was no guarantee ever and there is no trucks in Washington for the foreseeable future as they have all overbooked and that was that she hung up, they literally just messed up my entire move something which is already incredibly stressful with no a care in the world and no problem solving or attempt to THEY LITERALLY DID NOT CARE AT ALL about practically ruining my life at all and now the only truck I could find was with Penske for twice as much putting me in a even harder spot and making me lose my moving help when I am a disabled and cannot do it myself. I could go on and on but that pretty much sums it up do not make this your only reservation if are going outside the state because they don't offer a guarantee and you will be stuck footing the bill for another company that you could have reserved months ago and saved thousands. On top of all this to add insult to injury I am traveling with my pets and now I get to deal with all that on top so please just do yourself a favor and only use these guys for in town moving.
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April 2022 by Maria Magee
Friendly staff. Great service.
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January 2022 by Holly Elsten
Super helpful and friendly staff. Equipment works well also.
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January 2022 by Savong N.
Rented a dolly here... don't trust these people to hook up to your tow hitch. The so called professional there didn't tighten down the locking mechanism and in turn the dolly popped off hitting the bumper of truck when loading my vehicle on to the dolly.. When I went back to return it, never did they own up to their mistake. Their claims department/ rep west is refusing to pay for the damage to my bumper. Stating, safe tow, which I purchased extra Insurance doesn't cover the towing vehicle.. I'm guessing you'll have to check the professionals work, they do everyday, here at this location ..
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November 2021 by Candace Gavin
We had a wonderful experience. The staff was extremely helpful and explained everything for us. Got a great deal on the trailer we rented and they were even understanding when we miscalculated our time. Thank you so much for the excellent service you gave. We will be using your office for all our future needs.
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November 2021 by April Basham
By far one of the best Uhaul rental experiences I have had. Not only were they nice, the gentleman that checked us out installed my trailer hitch for me and gave me a little extra time so I didn't have to rush. I would recommend this location to anyone looking for a rental or moving equipment
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October 2021 by Marina Picinich
Incredible service! Staff is kind, helpful, knowledgeable. I have used them multiple times over the years and am always satisfied and thankful!
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August 2021 by Craig Murphy
fast , smooth & simple! Picked up the truck Friday payed the estimated charge. Returned it Saturday. No problem no extra charges. Everything was done on my cell phone. Quick & painless!
