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December 2023 by Erica Jepson
Second time using this location to repair our google pixel phones, love that they are close to home but the store forgot to call us when our phone was ready for pick up. Also had difficulty with the person working at the store when filing our repair claim with Google, tried to say repair wasn't covered when it was, took longer to get claim approved & repairs done.
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November 2023 by Chris Gosnell
Customer service is outworldly at this place! Specifically Jimmy, Bryan and Curt were incredibly patient, empathetic and fast about fixing my issue, (broke screen on new phone) with great communication. These guys stand behind their work and warranty and I'd trust them for any fix of any gadget in their repertoire, bar none. These guys have my thanks and I recommend them 100%!
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November 2023 by Keith Vowell
Ethical & efficient repair!Kurt cleaned out my S10's charging port instead of claiming the motherboard needed replacement saving me hundreds of dollars!He and the other techs replaced my battery successfully and my phone is ready for more years of service!I'd recommend this location to anyone needing skilled and honest repair work✅️
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November 2023 by Cory C206
Walked in with no appointment for a broken joystick on a switch. Easy as can be and repaired in a couple hours. Was hesitant based on other reviews but met 3 different staff members and all were friendly and helpful. Would recommend.
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November 2023 by Joel W
Wow, these guys are chill, easy to talk to, and work fast. Really appreciate how they carry themselves and communicate issues.I went in for a bad screen that was not physically damaged. They were able to fix the screen without resetting the phone. It was covered on warranty.
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October 2023 by Ak74n B.
Had one of the worst experiences of my life with ubreakifix, I went in for a simple fix of a couple broken pixels on my screen, was told it was going to be a couple hours, no later than the end of the day i went in. However, around 6 pm i have not received any update, i proceeded to call then they told me they were waiting on samsung to get back to them before giving me the phone. They already completed the repair before checking with Samsung to make sure that they can do the repair, and now are holding my phone hostage. I stated I will need my phone back by Monday and they ensured me that it will be back by Saturday, I called in today, Sunday, asking if anything has changed and they said its possible it might be available Monday but have given me no concrete notice. They keep saying there is nothing they can do, and I will be missing work due to their lack of professionalism. To anyone thinking of using this company for any BASIC repairs, I would advise going elsewhere, I will never be using this company again. This is the worst possible place to receive any help, the manager was short and not helpful in the slightest
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September 2023 by Richard Kumpe
Such an easy and great experience. Literally walked in. Was immediately greeted with a smile and the friendly face where they took my phone in and gave me an exact time as to when to expect it to be done and it was the same treatment as soon as I came back to pick up my phone truly seamless. Thank you so much Brian for the help, or was it David? lol it was a shorter gentleman with black hair and tan skin. Thank you all for your help.
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September 2023 by Lana Johnson
Such a seamless experience. I booked online, went to my appointment, left my phone, came back in 2 hours and it was as good as new. Very nice workers. Will recommend to all family and friends.
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September 2023 by Lorri Dean-McCormick
Given the amount of damage my iPhone 11 had I am surprised Mike was able to repair it. The back and front glass was shattered and the phone wouldn’t even turn on, he had it going in less then 1 day, and it’s like a brand new phone. Very impressed with the helpfulness of their staff and will definitely recommend anyone to this place and if need be I would take my iPhone here again if need be. Very happy!
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September 2023 by Heather M.
This place was absolute rubbish. I went in with a fully intact iPhone. I just needed a battery replacement. While they replaced it, I went somewhere to bide my time. Hours and hours and hours went by. Still not fixed. Turns out they actually broke my phone internally while doing a simple battery replacement. It took them the course of over three weeks to replace it with what was what they told me to be a new device. Then they couldn't even track down the device once it actually got delivered. When they finally found it, what they gave me was used/refurbished, not the model I asked for (my original) and had a scratched screen. On top of all of this, they never contacted me, I had to keep calling them to find out what was even happening. "You Break I fix?" More like "We Break, then Drop the Ball Even Further Than You Could Ever Imagine."
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September 2023 by Gail Williams
I cannot speak highly enough of Michael and Brian at UBreakIFix! They honestly have the patience of a Saint and worked endlessly until my phone issue was resolved. For someone who has no technical knowledge (me), they were lifesavers! Truly a wonderful place to bring any issue you may have with your phone. As busy as they were, they extended the same undivided attention and grace to each person that walked through the door. I will most definitely recommend this establishment!
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September 2023 by Samuel Derusha
Came in close to closing time and it was a busy lobby. I was helped after only a few minutes and it was with HIGH quality customer service I haven't seen in a long time. Shout out to Roxanne for giving me a full run down on the process and even setting up an appointment for the next day at the sister location for an expedited repair!! Top notch all around??
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September 2023 by S Moran
I had to bring my phone to get fixed a few weeks ago after I cracked the screen and had a bad LCD bleed. I worked with Kurt and Roxanne (please forgive me if I got their names wrong I meant to write this review a while ago) who were so kind and helpful and got me taken care of with no hassle. Even when something went wrong they made it right and got me taken care of immediately. I will always come here for my tech needs in the future. So grateful to have had their help!!
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September 2023 by Joshua Guillory
The gentleman that helped me (didn’t get his name) was very helpful. Very smooth and fast with my repair. He chatted with me a bit about how to take care of my phone and all that other good stuff. Will definitely go back for any other repairs.
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September 2023 by Kevin C.
I walked into the store on 9/9/23 at 10 am for a repair .. I was automatically told that they can't do nothing for me because of scratches around the phone .. I Stated the scratches were from taking my phone in and out of the case the worker at the time said to me these aren't from your phone case and rudely said then where is your case then.. I said it's in the car and took it off as i was brining it in for repair . He basically was saying to me that I'm lying which I found very unprofessional.. this person should not be working anywhere as he has no customer service skills whatsover...
